Best Buy Fairfield Township

GF purchased a dash cam for Christmas present for me. Called local Best Buy to arrange install. Almost an hour of my life wasted on hold transfer 4 times. Finally got first available 12/31 4pm. Had to buy install kit AND PAY FOR INSTALL UP FRONT TO GET APPOINTMENT! Then get email to clean out car so they could run wires. OK makes sense so I think everything off dash, trunk area, back seat, front seats and all floors clear. This is a2008 Honda CRV. So carriers look like 17 years of use but they’re clean except for a few very small leaf that always track in and some gravel type dust that seems to track in during winter. All floors cover ed with new mats. Got dropped off. 15 mins from home get a call here direct want to install, need to get car detailed. I go back ask for manager. Told me manager and inspected and ok d his action. I think I was last appt New Year’s Eve and he wanted out. Manager and him come walking in. He manger is now she manager and she’s asking why car not in shop. He never used keys to open car much less pull in. She stood by his decision, made my life hard, I’m disabled and I used a favor to get a ride there. Have to wait for credit card credit. Just received email from Best Buy asking why I MISSED MY APPOINTMENT! Call to reschedule. Hmmm. Was she a manager or a buddy? Was going to use same store to replace iPhone battery. Glad I didn’t now. There’s a reason Amazon is driving them out of business but I don’t think it’s price. Read the reviews here. I’ve never seen so many negative reviews on employees. Bottom line if you don’t have new car (new car would probably already have dash cam) or make appointment for service close to drinking time. Don’t expect to get your auto serviced.

Good customer service

The guy that sold me a laptop was very helpful in helping me make a decision according to my needs.

Literally swindled me out of 60$. Bought my son meta pro controllers and they won’t update the firmware. Tried all night. Went into return them and they said I had to use my protection plan even though I just opened the box. Paid 319$ and only got 270 in store credit. They have no controllers to order so I have to repurchase a new occulus and buy the protection plan again. Won’t even offer a 5% off discount. Nothing but apologies and I’m sol