The sales people are very respectful, and I will repeat service again
I called and asked Geek Squad if they could replace a keyboard on a laptop they said yes so I scheduled an appointment. Drove 40 minutes to walk into my appointment for the technician to tell me that they do not do that. At the end of the day it is a typical Corporation ran on capitalism and absolute crap service and consumer offerings. What type of Geek Squad can't replace 24 screws for a keyboard. That is how pathetic corporate capitalistic America has become great job everyone
Response from Best Buy
March 18, 2025
Hello, Tim,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important a repair can be, and know we would be reaching out as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 6493960
regards,
^Brandon
1st I went in and waited while 3 salespeople stood around and acted like they didn't see me, I left. Came back another day and had to ask for help again. I spent over 2,000.00. Received my rewards and went back in and had to wait again and ask for help again. I wanted to buy a sound bar and gift cards for my grandsons. I was told I could only purchase 4 cards, it's a rule. I went home purchased 4 cards and other thing. The next day I could have ordered 4 more but it wasn't worth the hassle. Then 15 days later I went to exchange something and they wouldn't exchange it. I will never shop at Best Buy again!
Response from Best Buy
March 16, 2025
Hello, Karen.
Thank you for reaching out. This is far from the customer experience we aim to provide and we appreciate you taking the time to bring it to our attention. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy) and an agent will be more than happy to help assist as well as answer any questions you may have. When you message us, please include your full name, phone number, email, and a copy of your Google review number #64932668.
Best,
^Allison
Quick friendly service. Product was good in price.