Todd-Stephanie E
January 13, 2026
We had Caleb as our Geek Squad tech for my Apple phone that had problems. He wasn’t able to fix it, because the diagnostics said nothing was wrong. But he really worked with us trying to fix the problems. And there is definitely problems. They just don’t show up in the diagnostics. But that is not his fault. He was very personable, and very apologetic, that he couldn’t give me a new phone.
Helpful employees and nice variety of products.
My friend recently ordered a microphone from you, but the package was sent to the wrong address. We have tried calling multiple times with no answer. This lack of communication and the delivery error are completely unacceptable. Please provide an immediate update on how you plan to fix this... Is bc my friend is mexican? Hope not
Eduardo T
January 08, 2026
After a store associate mistakenly sent my product to a different address (even after I asked him twice and he confirmed if it would deliver to my parents' house), I've been talking to 3 different people. They basically are keeping my money saying I can´t get a refund so far. I basically went to buy a DJI mic mini and now I don´t have it nor my money. I blame the store associate for this completely and best buy won't help me solve this problem.
Response from Best Buy
January 08, 2026
Hello,
Thank you for the review. We can understand your concern with your order going to the wrong address.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 102106