Jeremey P
January 31, 2026
No service. No knowledge of products. No customer care.
Response from Best Buy
January 31, 2026
Hi, Jeremey,
Thanks for taking the time to leave a review. This is far from the perception that we want our customers to have.
Please send us a private message via social media. We would love to assist if you require support, and are available on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #111433” when reaching out on social media.
Michelle M
January 24, 2026
Had an exchange and they didn't have it in store so he exchanged it and new one delivered! Super easy!
Todd-Stephanie E
January 13, 2026
We had Caleb as our Geek Squad tech for my Apple phone that had problems. He wasn’t able to fix it, because the diagnostics said nothing was wrong. But he really worked with us trying to fix the problems. And there is definitely problems. They just don’t show up in the diagnostics. But that is not his fault. He was very personable, and very apologetic, that he couldn’t give me a new phone.