Went to purchase a MacBook for my daughter for college. Nick P. was awesome. Was able to answer all questions. Took care of our needs promptly. Very knowledgeable and professional! Thank you
Bought a 46 inch TV from here. A year later it broke down so I scheduled a repair with the geek squad, when the day came for them to come out and repair the TV they canceled. So I rescheduled for the next week, and when the day came they canceled again. So I scheduled a 3rd repair two weeks out. When the day came guess what, THEY CANCELED A THIRD TIME!!! Whatever repair offers they make when you purchase from them, they will not uphold them. DO NOT TRUST!
Response from Best Buy
July 08, 2026
Hello,
Thank you for the review. We understand cancelations are never ideal. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 184705
All phone calls are answered by AI. Absolutely the worst customer service for a large corporation. Currently on hold for over EIGHTEEN minutes waiting to talk to a real person. AI better go away or this company will be OUT OF BUSINESS...
Response from Best Buy
July 02, 2026
Hi there,
It can be frustrating when you aren't able to get the help you're looking for over the phone, so we can understand being frustrated by this experience. If you are in need of assistance, please reach out to our team on social media. Please mention Google Review 181377 when reaching out.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Bought an open box TV that was marked as excellent - meaning everything was there and the TV had been checked out. When I got home there was no remote, no instruction book, no stands. I tried calling the store and got India twice. They told me they couldn't help me and that I needed to drive the hour back to the store. My trust in Best Buy has become very low. i smell a scam....