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Frequently Asked Questions About Best Buy Heath
How do I check product availability at the Heath Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heath Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heath stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heath Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1475 reviews)
megan m
March 26, 2025
1 out of 5
They lie about products and make up their own rules about restrictions for their own benefit. Went in for some trading cards and they refused to sell to me bc I was “with a group” where they had already allowed one other person to get one pack. I wasn’t with anyone and they refused to sell to me. Since when are any restrictions one per group instead of per person. Crazy unprofessional.
Response from Best Buy
March 26, 2025
Megan,
Thank you for the review. I can understand your frustration with not being able to purchase more than one product at a time. I would feel frustrated, as well.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64970536.
Regards,
^Kristy
Emma T
March 19, 2025
1 out of 5
We spent 2500 on a new washer and dryer LG THNKQ. Had 1 day had to get a replacement. Have had exactly 30 days neither work BEST BUY WILL NOT REPLACE OR TAKE BACK. Have to go through LG. Never buying anything from best buy ever again. If you can't stand behind what you sell you will not get my business.
Response from Best Buy
March 19, 2025
Hello, Emma,
Thanks for reaching out and providing your feedback. Having a major appliance fail so quickly must be very frustrating, so I can understand your disappointment. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64946921". Please send us a private message or DM with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron
Steve K
March 18, 2025
5 out of 5
Curbside pickup was very fast.
Christina H
March 09, 2025
1 out of 5
Trying to get a hold of this store is absolutely impossible. I had a simple question that I needed answered and I was transferred all around the world disconnected and never did get my question answered. It’s absolutely ridiculous.
Response from Best Buy
March 09, 2025
Thank you for sharing this experience with us, Christina. The idea is to alleviate the store from the phones, to help all of out in person visitors. This is not the feeling we want for our customers, and we would like to know how we can help resolve your current situation. I'd like to get this reviewed for you further. Please send us more details through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), X/Twitter (https://x.com/BestBuy) or Facebook (facebook.com/bestbuy). Please send us the store location, along with your full name, phone number, and e-mail. Also add Google Review 64908941. We look forward to hearing from you.
Sincerely,
^Deysha