Best Buy Heath

They don't have a direct phone number they send you to a call center which is not friendly service. Nobody should be sending you to a call center. That's poor management. All companies should fire all their call centers and allow their employees to answer at the store like it was in the 1990's or the call center should transfer you to the store. Nobody wants an operator nor a call center they want 1990 friendly service where we can get help directly from the store not from a call center that doesn't know how to help. I see I got a response. Just hire a person to answer phone calls at your location. Ease frustrations because nobody wants to speak to a robot, nor a call center. They want respect and human interactions. A friendly family service.

Great price and buying experience

It is completely unacceptable that there is no way to contact a local store by phone. I called my local number and was connected with the call center. My interactions were unacceptable. They were completely unable/unwilling to help and said my only option was to drive to the store in person to resolve the issue. There was no way to contact the store except in person. I made an online order but one of the items I was not able to get the online offer for a second same item. It was not listed as limit 1. When I went to the store I was in fact able to purchase the same item and get a second for the same price. The clerk and I assume a manager, told me the order was cancelled and I made the purchase in store. A few days later, was getting notifications that I still had an item to pick up and when I checked my credit card account I had in fact been charged twice. Completely livid, I drove to the store, I did not have the time or energy to drive to the store. Completely unacceptable. I was not offered anything for my time or trouble. This is probably my last purchase with Best Buy.

Always has what I need