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Frequently Asked Questions About Best Buy Heath
How do I check product availability at the Heath Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heath Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heath stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heath Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1568 reviews)
Rusty D
July 15, 2026
5 out of 5
I had a great experience at this location. I went in window shopping for a TV for my man cave I’m about to start on. Dom was the gentleman who helped me. He listened and answer all my questions. Not only that he asked a lot of questions in what I was looking for. Got me in the right TV for me and it wasn’t the most expensive. And actually it was on a huge sale. Got me the right sound bar for me and again not the most expensive. I felt like I got the best value for what I spent. I also felt like Dom had my best interest in mind and wasn’t trying to get as much money out of me as he could. On top of all that he got me 36 months no interest. Thanks again Dom!!!
Matt F
July 12, 2026
5 out of 5
Went to purchase a MacBook for my daughter for college. Nick P. was awesome. Was able to answer all questions. Took care of our needs promptly. Very knowledgeable and professional! Thank you
Tom S
July 08, 2026
1 out of 5
Bought a 46 inch TV from here. A year later it broke down so I scheduled a repair with the geek squad, when the day came for them to come out and repair the TV they canceled. So I rescheduled for the next week, and when the day came they canceled again. So I scheduled a 3rd repair two weeks out. When the day came guess what, THEY CANCELED A THIRD TIME!!! Whatever repair offers they make when you purchase from them, they will not uphold them. DO NOT TRUST!
Response from Best Buy
July 08, 2026
Hello,
Thank you for the review. We understand cancelations are never ideal. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 184705
Terry G
July 02, 2026
1 out of 5
All phone calls are answered by AI. Absolutely the worst customer service for a large corporation. Currently on hold for over EIGHTEEN minutes waiting to talk to a real person. AI better go away or this company will be OUT OF BUSINESS...
Response from Best Buy
July 02, 2026
Hi there,
It can be frustrating when you aren't able to get the help you're looking for over the phone, so we can understand being frustrated by this experience. If you are in need of assistance, please reach out to our team on social media. Please mention Google Review 181377 when reaching out.
Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport