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Frequently Asked Questions About Best Buy Heath
How do I check product availability at the Heath Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Heath Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Heath stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Heath Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1580 reviews)
Joel H
October 14, 2026
1 out of 5
Best Buy no longer allows customers to speak directly with a store associate and re-routes calls to a customer service person who clearly speaks english as a second language. This includes geek squad. Very frustrating! My issue is going to require a visit to a store location which happens to be an hour drive. Very Bad business decision Best Buy.
Response from Best Buy
October 14, 2026
Hi, Joel,
Thank you for sharing your feedback. I understand how frustrating it can be when you're unable to connect directly with a store and need to travel a significant distance for assistance. Your concerns about the phone support experience and store accessibility are important, and I'd be happy to document your feedback.
Feel free to send us a private message via social media. Our team would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please mention the phrase “Google review #238120” when reaching out on social media.
Dale S
October 06, 2026
4 out of 5
I was helped fast and they had what I needed
Kohl K
October 02, 2026
1 out of 5
Online said they had pokemon drop on release day. Waited 5 hours outside the store just for them to say they were waiting til tomorrow. Lame how about putting a sign on the door do something. Hate best buy idk how they r still in business.
Response from Best Buy
October 02, 2026
Hello, Kohl,
We appreciate you taking the time to share your feedback regarding your recent visit to one of our stores. We'd like to ensure this feedback gets into the right hands. Please reach out to us through our social media channels on Instagram (https://bby.me/7l7IW0), X/Twitter (https://bby.me/FQev1Z) or Facebook (https://bby.me/FqHWvp) with the details of your experience. Also add Google Review 229295. We look forward to hearing from you.
Laurana P
September 17, 2026
5 out of 5
Gotta love Best Buy