I went to this location to purchase a kitchen appliance. I knew what I wanted and only needed to speak with a salesperson about ordering, delivery, and set-up. No one was working around the appliance section. After waiting, I went to Customer Service, asking for help. They told me someone is available and would be right over. I went back over to the appliance section and waited a good amount of time, but no one ever came. I ended up just leaving, and passed no fewer than five employees chatting amongst themselves. I have used Best Buy many times over the years, but this experience will have me going somewhere else to make these types of purchases from now on.
Response from Best Buy
May 20, 2026
Hello, JL,
Thank you for reaching out to us here to share your experience. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 154963.
Facebook (https://bby.me/Kk66SI)
Twitter/X (https://bby.me/pF75Fw)
Instagram (https://bby.me/XbarYh)
We look forward to assisting you there.
Very professional and friendly.
*****FREE VACUUM RECYCLING AT BEST BUY*****
*******They accept 3 per day*******
Yes, Best Buy accepts most vacuum cleaners for free recycling, regardless of where you bought them, their age, or the manufacturer. You can drop off vacuums, including robot, stick, and upright models, at the customer service desk in any Best Buy store.Free Recycling: Vacuum cleaners are accepted for free as part of their Electronics and Appliances Recycling Program.Limits: Generally, there is a limit of three items per household per day.Drop-off Location: Bring the vacuum to the customer service desk. 😌👏😊