Alexander C
February 14, 2025
An associate asked if I needed any help promptly but after asking for assistance finding something they left and didn't return. Another associate asked if I needed help and I told them it had been a while since the previous associate left me and the told me to keep waiting. After 45 minutes, I gave up on waiting for them and left.
Response from Best Buy
February 15, 2025
Hello, Alexander,
Thank you for leaving us a review. As a consumer myself, I understand the importance of receiving attentive customer service, particularly when seeking to make a purchase or needing assistance. We appreciate your feedback, and would like to formally document your interaction in our corporate system. If you could, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms:
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64815545" when reaching out via social media.
Thank you,
^Ruby
Absolute.worst customer service I have ever experienced. You are told your order will be ready in an hour, one hour turns into the next day... maybe.. that's AFTER waiting in the store for over an hour. You also.can not speak to an associate, you are put on hold, transferred to a call center, transferred to god only knows where and then no one picks up.
Response from Best Buy
February 12, 2025
Hello and thanks for reaching out on Google, Deana.
We understand the frustration of this experience. While most orders are ready within an hour, there are factors that can result in an order taking longer than expected. For assistance with your order, please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, and mention your Google review, 64803671.
Kindly,
^Graham
Blown away by the customer service, Rossy helped us today and was amazing! It can be hard to find knowledgeable workers these days and he surpassed our expectations!