LivingDeadGhoul
November 02, 2026
Great Support Team, awesome selection.
Crystal H
October 31, 2026
I am extremely disappointed with Best Buy and how my AppleCare+ with Theft and Loss coverage dispute has been handled.
I have paid $12.07 monthly since August 13, 2021. When I needed to replace my iPhone 12 mini, I was told I did not have theft and loss protection, resulting in my purchasing a replacement phone with cash on July 25, 2022.
Apple has since confirmed that I had coverage and never filed a claim. I have spent countless hours speaking with Best Buy, Apple, and T-Mobile trying to resolve this.
On October 15, 2026, Best Buy canceled my coverage despite my explicit instructions not to do so. I was subsequently promised reinstatement, which never happened.
I have escalated this to Best Buy corporate leadership, its Ethics Office, Elliott Advocacy, and the Ohio Attorney General.
I am seeking reimbursement, accountability, and a fair resolution. Customers should not have to spend this much time trying to resolve a billing and protection-plan dispute
Response from Best Buy
October 31, 2026
Hi, Crystal,
Thank you for reaching out. We know how important our phones are to us. We can help look into this for you. Please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/9VBbWY)
Twitter/X (https://bby.me/WwemRj)
Instagram (https://bby.me/zwe8u1)
Please mention your Google review #246569, so we can review this further with you.
Terrilyn C
October 28, 2026
Wow! Love that you can make an appointment to take your computer in for dx and a puck up time.