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Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1663 reviews)
Justin M
January 12, 2026
1 out of 5
Worst customer service and delivery of any store I’ve ever experienced. 2 days before delivery they cancel and I have to reschedule and wait for another 2 weeks. All together waiting a month for an oven delivery and install. Then for my inconvenience no adjustments/discounts given on oven or delivery/install fee. Will never buy anything from Worst Buy ever again.
Beverly S
January 08, 2026
5 out of 5
Electronics heaven
Heather S
January 05, 2026
2 out of 5
The extra star is for the workers at Best Buy who seemed to me all honest, decent, capable people. The corporation is an entirely other matter. This company sold me a computer that didn't work and it took a good deal of time and effort for this to be remedied because the in-store and online staff do not have the power to make the most fundamental decisions to correct mistakes. Then, in gratitude to the staff member who finally remedied that issue, I stupidly bought a service plan that, in the end, provided no service at all. Instead, it wasted much more of my time and resources. After all this, Best Buy corporation only refunded me a tiny portion of the cost. Lesson learned. Beware.
Response from Best Buy
January 05, 2026
Good Afternoon, Heather,
We certainly understand how you are feeling after your recently purchased computer did not work as expected and you did not get the help you needed when reviewing support options. We would love to look into this situation with you and see what is possible. Please start by sending us a private message on social media, so we can help. Be sure to include your Google review case ID in your message: #100817.
- Facebook (https://bby.me/ti9ldz)
- Twitter/X (https://bby.me/7wbhzg)
- Instagram (https://bby.me/2dkdw5)
Mary “
December 22, 2025
5 out of 5
Fast, friendly got exactly what I was looking for