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Frequently Asked Questions About Best Buy Lancaster
How do I check product availability at the Lancaster Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Lancaster Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Lancaster stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Lancaster Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1626 reviews)
Jay D
April 09, 2025
1 out of 5
Every time I’ve tried to call to speak with someone in store, it sends me to a call center for sales. Annoying and inconvenient.
Response from Best Buy
April 09, 2025
Hello Jay,
Thanks for reaching out and providing your feedback. I can understand your frustration here regarding getting sent over to a call center. We would love to document your experience and help any way we can. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 65026646" and share your full name, email, and phone number.
Thanks,
^Vanessa
Guadalupe P
April 05, 2025
5 out of 5
Excelente servicio, el personal muy servicial me ayudaron a encontrar lo que buscaba. 😊
Buckeye B
March 27, 2025
5 out of 5
Never too busy to help. Stock it always low, but everybody is so helpful
Robert C
March 19, 2025
2 out of 5
Best Buy has really gone down hill. It used to be THE place for electronics and the staff knew their stuff. My last trip in the selection was extremely limited and a lot of things were out of stock. Looking for a hard drive but they only had 3 sizes to choose from. Asked for assistance who basically said he didn’t think they had hard drives until I showed him.
Response from Best Buy
March 19, 2025
Hello Robert Cooper,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64946629. Please send us a private message providing us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64946629
Thanks,
^Ezra