Bought a tv and mount to have installed. On appointment day the service was scheduled for btw 1:30-5:30 pm. At approximately 10 am I received a call and the tech let me know he would be assisting another tech but would be there in 45, 10:45. At or around 10:40 got another call from a tech, Kenny tech the first call/tech was assisting. He said he was 45 min away. I told him I couldn’t make an 11:30 time slot but could after 1230. He quickly and abruptly said “you agreed to a 7-7 installment window” of which is correct at time of purchase but like most business the window narrows closer to delivery/install. In this case 130-530. Alarmed and frustrated because I had tentatively agreed ti the earlier appt/call from tech at around 10:40. I was not being told 11:30 and its was essential my fault I couldn’t make the 1130 appointment. In all transparency I did curtly suggest Kenny get his facts together and let me know when he and whom would be there, within the window previously communicated not the one at time of sale. I followed up to just simply have the tv dropped off and I’d have the tv installed by another provider at which point shortly there after I received a text my order had been cancelled. Don’t know Kenny from Adam but would suggest some coaching in the customer service department. Will not be using Best Buy install services from this store.
Response from Best Buy
September 26, 2024
Good Afternoon, Tony.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review:64246669" for reference. You can find us here:
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Kind Regards,
^Trey
Timothy S
September 14, 2024
This is one of the better BestBuy locations. They always have what they say they have in stock. Went this visit and purchased 6 TVsmfor my office. They helped me find the sale items I was looking for in the back. Seamless transaction. Staff is pleasant and helpful.