Great service. Worked with Jerrell and Tim multiple times. Both are amazing to work with. Price is one thing, service another. Both thumbs up
Ordered an Acer GoogleBook the day they went on preorder, 9/21. I choose the shipping option. BestBuy indicated the delivery date as on or before 10/5. As 10/5 approached, the deliver date changed to "shipping on 10/5". 10/5 came and went, no shipping. I then got this BS message. I order this on day 1.
Do not order ANYTHING from BestBuy. They will leave you high and dry.
Your pre-order is delayed.
We're working on getting more inventory for this item. While we don't know when your item will be available, we'll send tracking information when your order is ready to ship.
Response from Best Buy
October 07, 2026
Hi, Jim,
Thanks for reaching out here to share this review, however, we can understand your upset with your pre-order not arriving when expected. We would be happy to connect with you on this to ensure your feedback is documented on a Corporate level for review.
To get started, please send us a message on Facebook ( https://bby.me/GQNzaW), Twitter/X ( https://bby.me/qlZ2Qp), or Instagram ( https://bby.me/2ZWQvg). Please also include a note stating you are reaching out from a Google review by including this reference number: 231496. We look forward to hearing from you!
Would not honor their online sale price. Even the employee said their policy doesn’t make sense and that I need to order it online and chose the free delivery option. And they wonder why Amazon is putting them out of business.
Robert K
September 12, 2026
Long wait to get head phones out of case for purchase