fast good service. thanks Bob!
Brandyn M
October 10, 2025
Only fixes apple phones won’t repair anything else. Online information is misleading when looking for a phone repair or screen replacement
Response from Best Buy
October 10, 2025
Hello, Brandyn,
Thank you for leaving us a review. It saddens us to hear that your recent experience with our Geek Squad was not a positive one, especially when needing support with a repair. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #54006" when reaching out on social.
Standing in the store as we speak watching employees talking with each other, but not asking anymore if they need help. We came in knowing what we needed, easy sale. A Verizon rep came over and asked if we needed help and got employees attention.
Response from Best Buy
October 01, 2025
Hello, Nicole,
Thank you for sharing your experience here. We understand how important excellent customer service can be, and we would be happy to take a closer look into this with you. To continue, please send us a private message or DM at the following Social Platforms with Google Review# 50657.
Facebook (https://bby.me/wpo0uf)
Twitter/X (https://bby.me/px3n3k)
Instagram (https://bby.me/xcgtjk)
We look forward to assisting you there.
Ordered item but the store cancelled it because they didn't feel like picking it....just now ordered on Amazon instead.
Response from Best Buy
August 31, 2025
Hello.
Having an order cancelled without explanation can be frustrating, and we would be more than happy to look into this for you. If you have a minute, please reach out us to in a private message on Facebook (https://bby.me/nu3urj), Twitter/X (https://bby.me/w55hj6), or Instagram (https://bby.me/efx546). When you message us, please include Google Review number 37265.
Best,
^Allison