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Best Buy Mansfield
2175 Walker Lake Rd
Mansfield, OH 44903
Services Offered
Geek Squad Services
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Samsung Experience Shop
Car & GPS Installation Services- Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Mansfield
How do I check product availability at the Mansfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mansfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mansfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mansfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1737 reviews)
Norm M
September 09, 2024
4 out of 5
I bought a screen saver there and told them to put it on and they put it on top of the old cracked screen savor😬they better replace it for free. Well I went there tonight and new screen savor put on and had a good service on other stuff I bout
Response from Best Buy
September 09, 2024
Hey there,
Thanks for reaching out. I regret to hear that you had a disappointing experience with us. Were you able to get any help with this issue? If not, we would love to assist further. Can you please send us a private message with your full name, telephone number, and email address. I have provided links below to our social media pages. When reaching out, please be sure to mention your Google review #64178198. We look forward to speaking with you soon.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
All the best,
^Jacob
c e
September 06, 2024
1 out of 5
I see why alot of Best Buys are closing. 5 people in line, no worker in sight. Stores dirty stuff just everywhere. Just shut down if this is how you treat your customers. People deserve better
Response from Best Buy
September 07, 2024
Hi there,
Thank you for taking the time to share this review with us, although we hate to hear your recent store visit was far from a positive one. We would like to ensure your feedback is formally documented on a Corporate level for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64168127. We look forward to hearing from you!
Regards,
^Katie
Kashif K
September 01, 2024
4 out of 5
The place was ok. I got there to pick up my order, and there was no one at the order pickup/customer service area. I waited 10 minutes, and several employees passed by, but no one acknowledged or asked if I needed any help. 10 minutes later, I asked a kind employee at the entrance, and he helped me with my pickup order.
James C
August 30, 2024
1 out of 5
Worst customer service ever. The managers here are disrespectful, will get aggressive with you, and even yell at you in their store.
No one wants to help you, they all just stand around and when you try to ask someone who works there something, they act like you are bothering them and they have a clearly annoyed expression on their faces.
Talking to anyone in management you just get blown off.
Look at other reviews for this place, then MSN's browser, Bing ( Microsoft's version of Google ) rates this Best Buy one and a half stars.
Save your time and money, go somewhere else, or find it on Amazon prime, I will never set foot in this store again.
Response from Best Buy
August 30, 2024
Hi, James,
Thank you for taking the time to share this review with us, although we hate to hear your recent in-store experiences have been far from positive ones. We would like to ensure your feedback is formally documented within our Corporate system for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64138467. We look forward to hearing from you!
Regards,
^Katie