Best Buy Mansfield

Kind of a ghost town compared to other Best buys I'd been in, but the customer service was really good

What a miserable Best Buy location. Not only did the employee act like I was bothering them when asking for help but I drove an hour for an open box Galaxy Watch listed in excellent condition which according to Bestbuy.com it "Includes all original parts, packaging and accessories" Well imagine my surprise when I arrive and see a Watch in a plastic bag with no packaging or accessories. Not a deal breaker if the price reflects it so after a little back and forth the employee says he'll go ask his GM. He comes back and says there's nothing he can do about it. Thanks for wasting my time and not doing right by the customer. (4/8/25 around 10:05a. Not that it sounds like GM will care to improve anything)

Would give 0 stars if I could. I bought a cell phone on line for pickup for my daughter with my child support card. 2 days after the pickup my account was officially charged and the money was taken. However we are now almost a week later and I STILL have a pending charge for the amount of the cell phone on my child support card, which has put my account in the negative and I can’t access $641.99 of MY money because of this. I was already at the store with my son because he had ordered something so I asked to speak to a manager. The female manager with the braids and tattoos was extremely nice and was advising me to call my bank, which I was going to do, and I was just about to say thank you and leave when a male, who I assume is also a manager decided to come over and insert himself into the conversation. He had dark hair and a dark beard. He was extremely rude and condescending, I didn’t need his mansplaining bs and no one, literally no one asked him for his 2 cents. He was like this is a multi billion dollar company and we’re not out here just stealing peoples money. First of all, why was he taking it so personally, second I never said my money was stolen I was just wanted to know why if they had their money why I still had a pending charge for the same amount almost a week later. When I tried to explain that I was frustrated because literally $641 of my money is inaccessible he just kept getting more and more condescending. He single handedly assured that I will NEVER step foot in another Best Buy store and I will NEVER order online from Best Buy ever again. He took a situation that was calm and was about to end and escalated it because for whatever reason he needed to feel special. I hope he’s fired and I hope this store closes like so many of the other Best Buy stores. Do better and maybe your stores wouldn’t be going out of business.

Believe all of the bad reviews of this store. Manager lied to me about Best buy credit card benefits. Tried to sell me a sound bar that was not compatible with the television I was buying from them. Then today when I asked about the credit card benefits I was called a liar in a very aggressive manner. I will never purchase from this store again. I hope you close .