Best Buy Mansfield

Just tried to call the Mansfield store to verify that they have what I want in hand before driving an hour to get there. I was connected to an agent that is not in that location and could not confirm what they have in the store. What is the point of her job? And don't list a phone number to a location if you can't actually speak to someone in that location. Beyond ridiculous! UPDATE: The response is in the photo. Again, it is an hour away so NOT my local store. Now they want me to go to other platforms to reference this review to get further assistance. None of which would be an actual human in the Mansfield store. Just really sick of the retail world forcing nonhelpful ai and disconnected people onto their customers and we are just expected to grin and bare it will paying for what it was we were looking for to start with. I'm now shopping what I was looking for at other retailers. I'm should be able to talk to a human that can actually help when I'm willing to spend $1200 on a piece of equipment. I'll take my $ elsewhere, I guess.

I am done with Best Buy. After spending thousands of dollars and years of business I can 100% say I do not plan on ever buying anything from them again! The main reason is for them not honoring my warranty. I have been trying for 2 months to use the 5 year warranty I bought with my appliance and it went no where!! Such a joke. The appliance repair crew C J appliance out of Dayton is absolutely awful with no call no shows and very unprofessional as well as not coming during the proper appointment times with hardly any warning in an unmarked car. Best Buy will find any reason to not honor their warranty's if they can so don’t waste your money on one!! On top of that everyone you talk to is hard to understand on their answering service because no one speaks English very well. You can’t even call the store anymore. Nothing is in stock. And over all they really aren’t any better priced than anywhere else! So I’ll be sending my business anywhere else!!! They are absolutely awful!!! If I could give “0” starts I would!!!

Great place to go to watch ALL of the staff on their cell phones playing games, texting, and surfing social media. There were only a few customers in the store Asked one lady staff member for help and she pointed across the store at the aisle the product was on — and went right back to her cell phone.

They don't answer their phones I've been calling for an hour and no one I know they aren't busy cuz they never are this is ridiculous just want to know how much to fix my phone can't even get through to anyone doesn't matter who I try to connect to.