Frequently Asked Questions About Best Buy Mayfield Road
How do I check product availability at the Mayfield Road Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mayfield Road Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mayfield Road stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mayfield Road Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3285 reviews)
Brian K
September 08, 2026
1 out of 5
BEWARE: they only allow 14 days for returns. Checkout takes forever. Go other places that are more customer friendly
Response from Best Buy
September 08, 2026
Hello, Brian,
Thank you for taking the time to share your feedback. While we do have a 14-day return on some products, we can understand your concern. We'd be happy to document your experience here on a corporate level and assist. Please connect with us through social media. You can find us on Facebook (https://bby.me/e00tlZ), Twitter/X (https://bby.me/bhXGIm), or Instagram (https://bby.me/TrrAbi). Please reference Google Review, #219678.
Ali M
September 03, 2026
5 out of 5
Great nice people, nice customer service
Blake Z
August 29, 2026
1 out of 5
Hard to find help in store. All 3 employees are busy on Saturday helping people. Pay your people more and hire more. I know your stock is up 20% YTD. I’ll be going to microcenter for now on.
Response from Best Buy
August 29, 2026
Hello, Blake,
Having concerns with the lack of support in store on a Saturday can be difficult. Please reach out to us on any of our social media profiles below if you would need support with questions or concerns with Review 214982.
Facebook (https://bby.me/IdCsMh)
X (https://bby.me/nT0Mk0)
Instagram (https://bby.me/xrv7YL)