Ronessa
December 17, 2025
Love this store! They made a huge mistake giving me a credit card! 😅
Stopped in Mayfield location to asked about a specific washer. A young man tried to assist me but unable and he asked George in appliances if he could answer my question. George wasn't interested at all in helping me, he wouldn't even give me eye contact while I was speaking to him, other customers walked up looking at top grade ovens, so since they're purchase would've been greater than mine, George completely rudely started speaking with them. I got up told original team member thank you but George is rude and unprofessional and I'll take my money and business somewhere. I ended up buying better washer at Home Depot, never again will I go Best Buy
Earnest E
December 13, 2025
Always a great place for tech products.
Darren R
December 08, 2025
This is a poorly managed store with no thumb on the vein of its clientele. No wonder shoppers consider other stores. Order pick-ups and checkout is in the same area, making the line a waste of time. All for them not to adhere to their order times and waste your day. Please consider anywhere else for your technical needs.
Thanks for your reply but I bought the same product at Micro Center without the back and forth. Less time than your advertised pick-up time online.
Response from Best Buy
December 09, 2025
Hi, Darren,
Thanks for the review. It can be frustrating having to wait longer than expected to pick up an order. Due to high volumes, there may be delays for order pickups as they go through verifications and the order queue. We ask customers to wait for the Order Ready email to avoid coming to the store before the order is ready.
If you'd like to formally document your experience, please send a private message on social media. Kindly include Google Review 84015 in your message.
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