Limited selection, prices high.
Callum was fantastic! He helped me decide which laptop was best for my needs. He explained everything from cost to specs in a way for me to understand.
So basically this guy was getting off work at Best buy and he went to go and help me his name is Ant and this only reason I'm leaving this review I had a really awesome great experience with him and great customer service. Appreciate you Ant.
Charles R
January 05, 2026
The manager that I dealt with was unprofessional in my opinion and didn’t care about customer service. He was difficult to work with, and just wanted to flex his muscle, because he could. I spent a lot of money here, and I didn’t appreciate the way I was treated or how my issue was handled. I bought an item, the item didn’t work not too long after I purchased it. It was under warranty and I purchased GeekSquad protection but they couldn’t repair it so they gave me a gift card. No problem until I went to purchase the exact same item that was now more money. The representative asked the manager if they would price match given the situation, but he refused. It just didn’t sit right with me, so I called customer care because I didn’t want a gift card, I either wanted the computer I purchased at the price I purchased it for, or a refund to my original payment method, since this issue was really no one’s fault. Customer care said to go back to the store which I did and got the same result, except this time I spoke directly to the manager myself. I felt he was rude and didn’t really care about my concern, so I called customer care again and got the refund in minutes which the store manager could’ve and even should’ve done, except he didn’t care about me as a customer just himself and the inconvenience it would be to him. Everyone understood what I meant and why I was concerned except for him! Even the original rep I dealt with stated she didn’t understand why he wouldn’t price match for me. Where has customer service gone?