Ladosha W
February 07, 2026
This store gets a 1 star review for its poor and ARROGANCE customer service.
Unbeknownst to my online purchase for a pair of Airpods Generation 4 that 2 forms of PICTURE identification is required to trade in and receive the discount.
My best friend drove 30 minutes to pick up the order and was not aware of this policy becaise it is NOT anywhere on the BEST BUY website informing customers of such "PAWN" policy.
We went to the store in person to buy the Airpods WITHOUT the "PAWN" exchange because neither of us had two forms of photo i.d.
We asked the store manager to suggest to the higher ups at BEST BUY to put thar on the website that certain stores may require two forms of photo i.d.to prevent confusion to which she replied, "I can make the suggestion, but it really don't matter because BEST BUY doesn't care. They don't wanna hear that kind of complaint."
I was like.......🤬🤬🤬🤬🤬🤬
Let me post this and see just how much the HIGHER UPS AT BEST BUY don't care.
Even if that's true, I would have never said that in the spirit of customer service. And yes, I am a Best Buy member.
Associates seemed reluctant to work or greet people on the floor.
Response from Best Buy
February 06, 2026
Good Afternoon,
We absolutely understand how you are feeling after not being welcomed and getting the help you needed. We would be happy to connect with you and work to better assist you. Please feel free to contact our team by sending us a private message via social media.
- Facebook (https://bby.me/xv1kkf)
- Twitter/X (https://bby.me/jgd4ez)
- Instagram (https://bby.me/36fm84)
Bernita S
February 05, 2026
Thanks to the young man who assisted me with the Lively phone purchase, and Ant for his assistance with LG SmartTV. Both gave great, friendly, kind, and knowledgeable customer service!