Best Buy Mayfield Road

I stopped by this Best Buy to make a return yesterday. It was a somewhat unique return that required manager approval. The individual at the counter was helpful but said I would need to wait for the manager to come up to assist. I stood around waiting for almost 20 minutes until I had had my fill and asked what was taking so long. I asked what the manager looked like and said I would go find him/her myself. I found him, told him that I was the customer waiting on him for nearly 20 minutes and explained I had a crying baby in the car with my wife waiting on me. The manager could not have been more apologetic. He 100% owned it and was extremely sincere in his multiple apologies. In today’s day and age when no one seems to care about customer service, his genuineness and sincerity in owning the mistake and apologizing accordingly caught me off guard. I went from a very poor in-store experience to very positive from the interaction I had with him. I’m not one to often write a review, but thought this warranted one. To the manager with the mullet, your customer service was appreciated.

Fast and easy service

Went to buy a phone. Seamless experience. Good product lineup. Helpful staff.

James was great! He did a professional job installing my remote start, and was thorough explaining how it functions. I highly recommend this service from Best Buy.