Best Buy Mayfield Road

Had 2 great experiences at this best buy, one buying a phone and the other picking up a tv.

Imo best store of it kind in our area.

It was absolutely terrible! I had a remote start installed in my car. 2 days later, there were several warning lights and alerts on my car, and my climate control panel did not work. I had them uninstall it after spending over 2 hours on the phone with the company to get it scheduled, just for the issue to continue. I took my vehicle to the dealership to have them fix it. They confirmed Best Buy caused the issue. I was reimbursed but wasted almost 8 hours between phone calls, uninstall, and repairs to my vehicle. There was a simple apology with no additional compensation for the extreme inconvenience this caused me. It is impossible to speak to someone at the store. They don't answer the phone, nor do they call you back when the call center sends them information. I will never give them my business again.

The customer service was absolutely lousy, and it took forever to try and find someone to help us. The website said the PC we were looking for was in stock, and available for 1 hour pickup, we live an hour away. It was not in stock, so we ended up with something else we weren't really looking for to begin with. Needless to say, we won't be back, just going to order on Amazon.