I returned a water filter that had NOT been opened, unbeknownst to me, give days past the return date (15 days is too short), and was only offered the club membership ($50) and not even a store credit, to be able to return it. I spoke with a couple other sales associates, and they told me I could have gotten a store credit. I asked the guy if there could be re an acception since I was going to buy another water filter; he said no. I would have been happy to just exchange it, but not from him. Another young lady at customer service said she would have done it; they have discretion.
Response from Best Buy
March 11, 2026
We understand the frustration when a return experience does not meet your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices.
Please reach out to us in a private message on Facebook (https://bby.me/eSlaLE), Twitter/X (https://bby.me/weQYEN), or Instagram (https://bby.me/nRLmEu), and mention your Google review, 127984.
Good products and ok customer service.
Response from Best Buy
March 03, 2026
We appreciate you taking the time to share your feedback. We'd like to hear more and ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/a3j3js), Twitter/X (https://bby.me/9sl1lc), or Instagram (https://bby.me/6s2kp1), and mention your Google review, 125143.
Large box electronic store