I bought a travel voltage converter. It didn't work during my travel. I went to return it. They won't take it because it was past 14 days return policy. They won't even give store credit for it. So, buy things here which you are 100% sure to keep, or if you can return in 14 days.
I’d like to recognize Meryem Azzam , Experience Supervisor, for her exceptional customer service. She resolved a problem (third party install/haul away TV, Best Buy can improve here) and was very polite and responsive to my elderly mom. Meryem is an asset and represents Best Buy well.
Mohamed E
October 03, 2026
I went for a return and it was so fast. Staff were very friendly.
Cristina G
October 03, 2026
They'll lie to you and hustle you, anything they can to get some commission.