Best Buy Mayfield Road

Came in to trade-in my AirPods after I ordered a new set online. I selected the refund option. When I was there, the money was put onto a gift card. If I knew store policy was gift card only, I would've just shipped it out. Nobody told me until it was already processed. They said the only way to have it applied to the order was to come back with the AirPods I purchased online, refund them, then rebuy them. Waste of time.

First off this place is in mayfield if that gives you a clue. Pretty lousy of a store and all the employees look depressed (I would be too). Anyways I drove out here for a product that their website said they had 2 of. They had none. Waste of time and money.

Never anyone there to help or answer questions, the reps there were on another world and ignored me, don't go there and waste money. Got ripped off with a purchase of a microwave, so won't bother with that store anymore.

I purchased refrigerator for my daughter on Friday May 15th, paid cash, and delivery was supposed to be the following Tuesday, however they input wrong address. I called to update it the next day, they said that will cause a delay in delivery, so I talked to the manager and he assured me that it will be delivered on time, I even got a confirmation email via text. The day of the delivery, I received another text stating that delivery will be delayed until that Friday, which I keep calling to get it changed because my daughter wasn't off that day, but I kept getting the run around, finally they scheduled for May 26th and they were 3 hours late, although on the text message, they lied about the arrival time, so I will never purchase anything from them again