Printer ink was double than Amazon or Walmart. Service was terrible!
Response from Best Buy
August 27, 2024
Hello and thanks for reaching out on Google, Eric.
We understand your frustration with this experience. We do offer a Price Match Guarantee to ensure you get the best price. See more here: https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002. If you have additional feedback or need of help, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64125421.
Kindly,
^Graham
Recently purchased new IPADS from Best Buy online. When I picked them up I ran into a slight problem because I wanted to take advantage of the Best Buy trade-in program. Long story short……I needed to transfer IPAD date within the store so I could turn them in….i knew I might have problems because of the excessive amount of pictures and videos on the devices….i ran the scenario past Adam, the assistant manager who provided exemplary customer service explaining the “trade-in” process and affording me an in store solution on how to walk out with all data intact. Adam pointed me to Kiki and Chris in the Mobil phone area. They provided assistance and were able to circumvent data transfer problems I experienced in my attempt to load data to new devices.
Thanks Adam, Kirk and Chris for providing great customer service!
I went in for a fridge I told Will my price range. He made the transaction quick, smooth and without stress. Thanks Best Buy and Will!
Jennifer A
August 27, 2024
I waited in line for Geek Squad for over 15 mins. The cashier at customer service was on her phone instead of asking me if i needed help.
Response from Best Buy
August 27, 2024
Hi Jennifer!
We appreciate you providing this feedback. We strive to ensure our team members are doing their best to assist where they are able and helping customers find the right person to help if they are unable to. I can certainly understand why you'd want to reach out to voice your concerns about this experience. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram(http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention Google Review 64122910.
Regards,
^Bacarri