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Frequently Asked Questions About Best Buy Mentor
How do I check product availability at the Mentor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mentor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mentor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2500 reviews)
Ben F
July 10, 2025
2 out of 5
Only 1 guy available for cell phones mid day...Sat around waiting...no fun. Bad service. not sure what happened to Best Buy Mentor.
Response from Best Buy
July 15, 2025
Hello Ben,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/hrel4t), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 13556" and share your full name, email, and phone number.
Thanks,
^ Vanessa
Kyle
July 03, 2025
1 out of 5
It's become increasingly off-putting to come to this location. One salesman lied to me on two separate occasions in an attempt to sell a specific brand. I overheard him making comments about a customer and how they must not have had the money to complete the purchase and making fun of the encounter. It's funny how it works out sometimes. If you are honest and remember what you told a guest the week before they might be willing to buy the newest gadget. It also feels strange trying to just browse. I don't always shop for a specific item and being able to browse without stalking salesman trying to make the deal just feels better. Anytime I've come in and this specific worker zeros in and then hovers I know whatever I'm looking to buy will be elsewhere. I have no issues trying a demo that is if he is able to take it off the shelf that particular day.
Brian H
June 29, 2025
2 out of 5
Store has seen better days.
Hassan S
June 19, 2025
4 out of 5
Knowledgeable sales person helped me, no sales pressure as I was researching tv models.