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Frequently Asked Questions About Best Buy Mentor

How do I check product availability at the Mentor Best Buy?
How do I check my order status?
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mentor stores’ holiday hours?

Recent Reviews

4.1
(2509 reviews)
laura s
September 12, 2025
5 out of 5
Excellent customer service
Cheryl J
September 11, 2025
5 out of 5
We worked with Connor at the Mentor Best Buy location. He provided excellent service to me and my husband. Thank you Connor.
Bob B
August 28, 2025
5 out of 5
So many people buy online. But if you want to see the tv in person before you buy it there's no better place. Every tv manufacturer on site. Great selection
Bob
August 10, 2025
1 out of 5
Walked in expecting to purchase 3 tvs. Left with nothing. No one was interested in helping just standing around. Didn’t even acknowledge me. Mind you one tv alone was over $3k the others I had not picked out yet. I’ll try mayfield if they fail I’ll just not use my Best Buy card and pay cash. What a joke. I run a few companies this is just a joke.
Response from Best Buy
August 11, 2025
Good Morning, Bob, We certainly understand how you are feeling after not getting the assistance you needed when you arrived at the store to purchase new televisions. We would love to connect with you directly and work to assist you with these concerns. Please feel free to send us a private message via social media, so we can help. - Facebook (https://bby.me/zlo7xp) - Twitter/X (https://bby.me/xtq5pg) - Instagram (https://bby.me/getuxk)

About Best Buy Mentor

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