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Best Buy Mentor
7830 Plaza Blvd
Mentor, OH 44060
Services Offered
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More to Explore
Frequently Asked Questions About Best Buy Mentor
How do I check product availability at the Mentor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mentor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mentor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2423 reviews)
Eric M
August 27, 2024
1 out of 5
Printer ink was double than Amazon or Walmart. Service was terrible!
Response from Best Buy
August 27, 2024
Hello and thanks for reaching out on Google, Eric.
We understand your frustration with this experience. We do offer a Price Match Guarantee to ensure you get the best price. See more here: https://www.bestbuy.com/site/help-topics/price-match-guarantee/pcmcat290300050002.c?id=pcmcat290300050002. If you have additional feedback or need of help, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention your Google review, 64125421.
Kindly,
^Graham
Gene B
August 27, 2024
5 out of 5
Recently purchased new IPADS from Best Buy online. When I picked them up I ran into a slight problem because I wanted to take advantage of the Best Buy trade-in program. Long story short……I needed to transfer IPAD date within the store so I could turn them in….i knew I might have problems because of the excessive amount of pictures and videos on the devices….i ran the scenario past Adam, the assistant manager who provided exemplary customer service explaining the “trade-in” process and affording me an in store solution on how to walk out with all data intact. Adam pointed me to Kiki and Chris in the Mobil phone area. They provided assistance and were able to circumvent data transfer problems I experienced in my attempt to load data to new devices.
Thanks Adam, Kirk and Chris for providing great customer service!
Aisha W
August 27, 2024
5 out of 5
I went in for a fridge I told Will my price range. He made the transaction quick, smooth and without stress. Thanks Best Buy and Will!
Jennifer A
August 27, 2024
1 out of 5
I waited in line for Geek Squad for over 15 mins. The cashier at customer service was on her phone instead of asking me if i needed help.
Response from Best Buy
August 27, 2024
Hi Jennifer!
We appreciate you providing this feedback. We strive to ensure our team members are doing their best to assist where they are able and helping customers find the right person to help if they are unable to. I can certainly understand why you'd want to reach out to voice your concerns about this experience. We'd like to ensure this feedback gets into the right hands. Please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram(http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, store you visited, and mention Google Review 64122910.
Regards,
^Bacarri