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Frequently Asked Questions About Best Buy Mentor
How do I check product availability at the Mentor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mentor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mentor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2546 reviews)
Richard V
February 03, 2026
5 out of 5
Been going to Best Buy for years. Always nice to have your electronic needs in one spot .Staff always helpful in finding what you need.
Vanessa P
February 01, 2026
5 out of 5
We had a pickup for a 85in TV on 02/01 we originally thought the tv was not going to fit as we couldn't get our pickup truck cover open, Ryan went out of his way in 10° weather to help us and was able to safely and effectively fold up the frozen cover enough to fit the TV. The costumer service Ryan presented was one of the best we have experienced. I hope Best Buy knows how lucky they are to have Ryan on their team.
Victoria R
January 31, 2026
1 out of 5
Purchased a 50 inch Insignia TV, with 5 year protection plan. When we set it up at home 1/2 the screen was just multi colored lines, could not get the picture to work. We were told that with the protection plan if there was any problem since it was over 40 inches they would come to the home and either repair or replace. Called customer service, they said it was not repairable and if we wanted a replacement tv we would have to buy a new tv which they would deliver but we would have to bring the broken tv back to the store for a refund. Why bother to purchase a protection plan when they do not honor it after 24 hours! Will never purchase from Best Buy again.
Response from Best Buy
January 31, 2026
Hello Victoria,
Thank you for your review. This recent experience with your TV does not align with the kind of customer service and support that we strive to provide. We understand the frustration you are experiencing. We'd like the chance to follow up and assist however we can.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/mmgahd)
- Twitter/X (https://bby.me/phtvwu)
- Instagram (https://bby.me/2n01kx)
When reaching out, please reference your Google Review 111358.
Kirk H
January 20, 2026
5 out of 5
Staff was friendly and informative ,had just what I was looking for, was able to help me find it get it with protection program I was looking for