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Frequently Asked Questions About Best Buy Mentor

How do I check product availability at the Mentor Best Buy?
How do I check my order status?
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mentor stores’ holiday hours?

Recent Reviews

4.1
(2514 reviews)
Steve M
October 23, 2025
1 out of 5
This year's Geek Squad experience has been SO HORRIBLE I would give it a zero instead of a 1! They sent a TV installer to our home last Wednesday to do a Windows 11 install on our new HP Computer. He Is NOT a PC Expert. He installs TVs mostly. Brusque demeanor is being kind. After he left we've had all sorts of issues with our printer, photos, keyboard - you name it. We asked for a re-do and they scheduled us WITH THE SAME TECH that screwed everything up! We complained at the Store and on the 1-800 number but NOTHING has changed. They charged us $200 to come to our house and screw up our systems. We will be looking for a refund and will be hiring local PC talent to clean this up. Don't waste your time or money on the Mentor based Geek Squad. Did I mention HORRIBLE?!
marvin m
October 22, 2025
5 out of 5
Buenas atención
AYANNA M
October 18, 2025
5 out of 5
Wonderful customer service
April T
October 10, 2025
5 out of 5
Although they did have what I was looking for, the staff was very helpful and assisted with finding at the nearest location.

About Best Buy Mentor

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