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Frequently Asked Questions About Best Buy Mentor
How do I check product availability at the Mentor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mentor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mentor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2472 reviews)
G M
March 25, 2025
1 out of 5
Wow, disappointed on what was available in store...like a graveyard in some departments....
Response from Best Buy
March 26, 2025
Hello, G Miller,
Thank you for reaching out to us here on Google and sharing your recent experience. We understand how important excellent customer service can be and know we would be reaching out for support as well. We would like to take a look into this with you to document any feedback you may have and to assist in any way possible. To continue working with our Social Team, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64969655
regards,
^Brandon
Jimmy B
March 16, 2025
5 out of 5
They took my order over the phone. No issues no complications. Got to the store and showed purchase number at desk and walked right out. Quick and simple. Will definitely be back. Thank you Mentor BB
Jerry R
March 16, 2025
5 out of 5
Aaron and Will in the TV department are stand-up guys and knowledgeable too. I had a horrible experience with my samsung TV and these guys made sure to do everything they could to make it right. Highly recommend these two.
Jeff M
March 11, 2025
4 out of 5
Simple experience