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Best Buy Mentor
Services Offered
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Frequently Asked Questions About Best Buy Mentor
How do I check product availability at the Mentor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mentor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mentor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2461 reviews)
Jerry N
March 05, 2025
4 out of 5
Friendly staff. Never seen it busy hope they are doing ok.
Joyful H
March 04, 2025
5 out of 5
Always friendly helpful people.
Geek Squad protection is better than any extended warranty.
Teddy D
March 04, 2025
1 out of 5
This place has gone so far downhill it’s crazy. 10 employees standing around but good luck getting help from any of them
Response from Best Buy
March 04, 2025
Hello Teddy,
Thanks for reaching out and providing your feedback. This is never the kind of customer service we strive to provide. We would love to document your experience and help any way we can. We'd like the chance to follow up on this. To continue, please contact us on Facebook (http://facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 64889803" and share your full name, email, and phone number.
Thanks,
^Vanessa
Charlee G
February 28, 2025
1 out of 5
1. Sold something to help w an issue w my phone that was incorrect.
2. Lost my glasses tried to call. No way to contact a person in the store. Gues one calls local police for urgent issues. I'll have to go back to the store.
Response from Best Buy
March 01, 2025
Hi, Charlee,
Thank you for your review. I understand how important it is to receive knowledgeable service, and losing an item while shopping is never a welcomed experience either. At Best Buy, we truly value all our customers, and our goal is to provide positive interactions and exceptional support.
To address any questions or concerns you may have and formally document your feedback, please send us a private message or DM using any of our social media links below. Be sure to include your full name, phone number, and email address, and mention your Google review 64876167.
Facebook: facebook.com/BestBuy
Instagram: instagram.com/bestbuy
Twitter/X: twitter.com/BestBuySupport
Kind regards,
^Pre