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Frequently Asked Questions About Best Buy Mentor
How do I check product availability at the Mentor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mentor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mentor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2544 reviews)
Victoria R
January 31, 2026
1 out of 5
Purchased a 50 inch Insignia TV, with 5 year protection plan. When we set it up at home 1/2 the screen was just multi colored lines, could not get the picture to work. We were told that with the protection plan if there was any problem since it was over 40 inches they would come to the home and either repair or replace. Called customer service, they said it was not repairable and if we wanted a replacement tv we would have to buy a new tv which they would deliver but we would have to bring the broken tv back to the store for a refund. Why bother to purchase a protection plan when they do not honor it after 24 hours! Will never purchase from Best Buy again.
Response from Best Buy
January 31, 2026
Hello Victoria,
Thank you for your review. This recent experience with your TV does not align with the kind of customer service and support that we strive to provide. We understand the frustration you are experiencing. We'd like the chance to follow up and assist however we can.
Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (https://bby.me/mmgahd)
- Twitter/X (https://bby.me/phtvwu)
- Instagram (https://bby.me/2n01kx)
When reaching out, please reference your Google Review 111358.
Kirk H
January 20, 2026
5 out of 5
Staff was friendly and informative ,had just what I was looking for, was able to help me find it get it with protection program I was looking for
XCIXGAMING
January 16, 2026
1 out of 5
I bought an ROG Xbox Ally X in store and paid cash. The item wasn’t what I was expecting so I returned it with in the 15 day return window and still haven’t received my refund for the $1,000.00 I paid. I call customer service and they have no record of me buying the system even though I have my refund receipt. Either I get my money back or I call a lawyer. This isn’t some $80 game this is a thousand dollars of my hard earned money. So either give me back my system or give me my money.
Response from Best Buy
January 16, 2026
Hello,
Thank you for leaving us a review. It saddens us to hear that your recent experiences have not been a positive one, especially when needing support on a return. We appreciate your feedback, and would like to look into this matter further. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #105436" when reaching out on social.
Bobby T
January 13, 2026
5 out of 5
Shout out to best buy for keeping prices down and keeping it fair just got pokemon cards the cheapest than I've ever gotten anywhere and was actually able to buy because of the limits, ill try to do more shopping here for electronics and other things they sell other than my pokemon cards thanks again