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Frequently Asked Questions About Best Buy Mentor
How do I check product availability at the Mentor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mentor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mentor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2528 reviews)
James
December 09, 2025
4 out of 5
The Associates leave some things to be desired. But the store is clean, orderly, and well stocked.
David O
December 07, 2025
5 out of 5
Great for buying TVs. Their staff is quite knowledgeable.
Alan M
December 04, 2025
5 out of 5
I believe in shopping at stores still. The prices are the same, but the staff is knowledgeable. Lets save our brick and mortar stores and buy local.
Ginell S
December 02, 2025
5 out of 5
We bought a $400 microwave. Paid $140 for installation and $40 delivery fee. We were asked by the delivery team if we already had an ad house and I said no I paid to have it delivered an installed. Asthma , as I was about it , they did take care of it , it's coming two days later , they took off forty dollar delivery fee and forty dollars off the installation fee. But I just have to say that the sales person, Derrick Locke was the best retail/company employee that i remember EVER having!!! Not only was he extremely polite, answered all our questions, put up with me marching back to the store for the install/delivery mess, but he handled EVERYTHING without skipping a beat or changing his attitude!!! He was completely FANTASTIC!! I wish I could clean him for every store everywhere!!!!! Thank u so much Derrick!!