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Frequently Asked Questions About Best Buy Mentor

How do I check product availability at the Mentor Best Buy?
How do I check my order status?
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Mentor stores’ holiday hours?

Recent Reviews

4.1
(2514 reviews)
Alejandro F
October 05, 2025
5 out of 5
Excelente lugar con un excelente servicio fui a comprar y me atendieron de manera atenta,,,si tienes algún electrónico que necesites comprar este es el lugar indicado.
Karen D
September 29, 2025
4 out of 5
Your phone people are really bad. So I went into the Mentor store. Great experience. The young greeter was great. Everyone was nice and helpful. But you really need to work on the people who answer the phone. Do you outsource this….because it shows.
Clementine R
September 25, 2025
1 out of 5
Literally went 20 minutes out of my way for them to have nothing what they said they did online. Just for the guys to say “order it online” I came in to avoid your overpriced shipping fees and not even have to wait, nah you guys have nothing. I won’t be back to this location or ordering anything from Best Buy, because apparently, it’s all online, and if it’s online, I’m not paying 25+ dollars for shipping. Simple.
Response from Best Buy
September 25, 2025
Hi, Clementine, Thank you for sharing your concerns with your shopping experience. We can certainly understand that wanting to pick up an item and making sure it is available can be difficult. We always recommend purchasing for pickup to make sure that the item is available when you receive a ready to pickup email/text for your order. If you would like support please reach out to us on any of our social media profile for support. Facebook (https://bby.me/pzhapz), Twitter/X (https://bby.me/sez5p5), Instagram (https://bby.me/720mj3)
Unpleasant K
September 25, 2025
5 out of 5
If you need a geek ask for Shawn. Hes the man.

About Best Buy Mentor

bestbuy.com