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Frequently Asked Questions About Best Buy Mentor
How do I check product availability at the Mentor Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Mentor Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Mentor stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Mentor Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2514 reviews)
Steve M
October 23, 2025
1 out of 5
This year's Geek Squad experience has been SO HORRIBLE I would give it a zero instead of a 1! They sent a TV installer to our home last Wednesday to do a Windows 11 install on our new HP Computer. He Is NOT a PC Expert. He installs TVs mostly. Brusque demeanor is being kind. After he left we've had all sorts of issues with our printer, photos, keyboard - you name it.
We asked for a re-do and they scheduled us WITH THE SAME TECH that screwed everything up! We complained at the Store and on the 1-800 number but NOTHING has changed. They charged us $200 to come to our house and screw up our systems. We will be looking for a refund and will be hiring local PC talent to clean this up. Don't waste your time or money on the Mentor based Geek Squad. Did I mention HORRIBLE?!
marvin m
October 22, 2025
5 out of 5
Buenas atención
AYANNA M
October 18, 2025
5 out of 5
Wonderful customer service
April T
October 10, 2025
5 out of 5
Although they did have what I was looking for, the staff was very helpful and assisted with finding at the nearest location.