Best Buy Niles

Best Buy took my money and then told me it wasn’t their problem. On 8-8-2026 I ordered a Samsung Bespoke refrigerator door panel through BestBuy.com. Best Buy processed the payment. Best Buy sent the confirmation. Best Buy’s name is on the receipt. Over a month later, the panel had not arrived. When I called, Best Buy told me to take it up with BrandsMart USA, the third-party seller on their marketplace. BrandsMart does not answer calls, does not return messages, and has not responded once. So Best Buy handed me off to a company that doesn’t exist as far as customer contact goes, and called that a resolution. Then the panel was delivered — to the wrong address. Not mine. And Best Buy still refuses to refund me. I did not buy from BrandsMart. I bought from Best Buy. I gave Best Buy my credit card. When a retailer collects payment on its own website, under its own brand, it owns the transaction. You do not get to take the sale and disown the delivery. The amount is $130. Best Buy has decided $130 is worth more than a customer who has spent thousands there over the years and would have spent thousands more. I run a business in Northeast Ohio. If one of my customers waited a month for a product that showed up at a stranger’s house, I would refund them on the spot and sort out the vendor on my own time. That’s what standing behind a sale means. I will not spend another dollar at Best Buy, and every family member, friend, and customer who asks me where to buy appliances will hear this story first. Check who is actually shipping your item before you order from BestBuy.com. If it says a third-party seller, understand that Best Buy will take your money and then leave you on your own.

Tried to get a motherboard. Despite multiple attempts and a half hour of waiting for assistance nobody came to open the case. But they did have canned air out of the case.

Helpful staff

grace is the goat for real, super helpful while exchanging my busted surface pro keyboard and made sure everything was in proper order before i left the store. everyone else that helped us as well was a solid 10/10.