Best Buy Niles

I’m going to be honest with this review. I had decent customer service at the store itself. I ended up buying a 55 inch high sense QLED TV. However, under the Impression that it had factory RCA hook ups on the back of the TV. The employee and I even checked the display model that they had on the shelf and that one had them but when I got the TV home after fighting to get it in my small car, mine did not have those RCA hook ups. It was a hassle to even get it in my car, and the box was destroyed in the process so I was trying to get a hold of the store itself To see what could be done about this because I didn’t want to go through all that again instead what I get is a corporate line that is nothing but AI and then when I finally get through to somebody, they tell me there is no way to get a hold of the store directly without actually going in. This TV barely fit in my car. I don’t want to risk breaking it by loading it back up again. I would have settled for a discount on my next purchase or a gift card but sadly there’s no way to get through to anybody because they are powered by AI and call centers. Though the customer service in the store was good the company itself blows. Will not buy again

Go anywhere else. Especially if you are buying electronics that at some point could require repair. My laptop was brought in for a very minor hinge issue to be fixed by the geek squad. Laptop was purchased at Best Buy less than a year ago. Was sent out to a repair center. Came back with the hinge issue worse than it was before, screen was out of place and covered in glue, and most of the top of the computer was pulled away and missing paint. Unbelievable right? So they send it back to the same place. Comes back in the same exact condition, except the hinge is more in place. They send it back a third time because the manager says they have to before they can replace it with a new laptop. They replace the entire screen and top of the computer. Do I trust that it was put back correctly? Obviously not since it took three times to do damage and fix the damage they caused. I asked for a replacement. They then tell me that they do not really ever do replacements and they just keep sending it back until they get it right. Seriously? Then why was this not told to me several trips ago? They caused the damage and will not honor a replacement. Not even within the 1 year warranty on top of the additional pricey geek squad warranty. So this will be the last thing I will purchase from Best Buy. I recommend going any where else possible, even if it means supporting online instead of brick and mortar.

Very friendly

I’m very upset with the service I received yesterday. Back in July 2025, I purchased a screen protector for my son’s iPhone and paid extra to have it professionally installed. At the time, the employee clearly told us that if the screen protector ever cracked, we could come back and have it replaced and reinstalled for free. Yesterday, we returned to do exactly that—and were told something completely different. Not only do they no longer carry the product we originally purchased, but they also said their policy has changed and would not honor what we were told at the time of purchase. On top of this, we had to PAY FOR A NEW screen protector. When I asked to speak with a manager, I was treated very dismissively and felt completely brushed off. No effort was made to resolve the issue or honor the original agreement. To make matters worse, they took my son’s phone to the back and it took over 20 minutes just to install a new screen protector. The entire visit lasted more than 40 minutes—and there was no line. This experience was frustrating, disappointing, and a complete waste of time. I would not recommend this store based on the lack of accountability and poor customer service.