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Frequently Asked Questions About Best Buy Niles
How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1783 reviews)
And L
February 27, 2026
1 out of 5
The lovely sales lady I encountered today to whom treated me like a child or inner city punk and had zero manners was uncalled for & lost the sale of a good chunk of money, not too mention not a single hey do you need any help from any associate... keep up the good work!!
Response from Best Buy
February 27, 2026
Hi there!
We are sorry to hear about your recent experience. Please know that customer feedback is important to us and we appreciate you taking the time to share what took place. We never want you to feel this way and invite you to send a private message via Facebook (https://bby.me/amcdsz), Twitter/X (https://bby.me/yvwmqd), or Instagram (https://bby.me/34wrbn) so that we can look into this. In your message, be sure to state that you are responding to Google Review 122659 so that we can tie it to your post here.
Dave H
February 26, 2026
5 out of 5
Got a great deal on a lg thin q and lg soundbar thanks Best Buy!
Sheila L
February 16, 2026
2 out of 5
Went in to purchase the all in one washer dryer with a pedestal for delivery. When they arrived they informed me the base was too small and that I needed to call and get it swapped out. Okay mistakes happen. When I called they told me the correct one was more expensive and my only remedy was to pay for it over the phone or go back to the store. They were not able to just add it to my newly acquired Best Buy card. So, here I sit with a base I can not use by no fault of my own and have to block out another entire Saturday for a delivery all because the incompetence of the sales guy. How can there be no accountability for him selling me a base that doesn’t fit my washer?
Response from Best Buy
February 16, 2026
Hello. Receiving the incorrect item is far from ideal and we can see how this experience would be frustrating. Please reach out to us on Facebook (https://bby.me/zfjyec), Twitter/X (https://bby.me/m0ym3t), or Instagram (https://bby.me/y4n3n5) and an agent will be glad to look into this and help assist. When reaching out, please include Google Review number 118002. Thank you.
Mick G
February 03, 2026
5 out of 5
Great shop, Charles in the Geek Shop is very knowledgeable, nice. He's the meek geek