Best Buy Niles

I’ve never had a worse experience than I had last night at the Niles Best Buy. I purchased and open box TV from bestbuy.com that stated it was in excellent condition which by their definition is like new and has all manuals and accessories. I get there and the shift lead running the store once he finds out what I’m picking immediately tells me my warranty and return policy will be void if I lay the TV down and it breaks. I acknowledge what he’s saying and then I hear him say there’s no remote which was (red flag number 1) then I asked if the TV was a return or display model. I was told he thinks it was a display model (Red flag number 2). I asked how can a display model that has no packaging no remote be listed as in excellent condition as I drove over an hour away to get here and I expect an additional discount. I was told unfortunately there’s nothing he can do and his store manager was out of state and he wasn’t contacting anyone that was going to tell me the same thing. The shift lead never once apologized or offered any type of solution other than I can cancel my order (red flag number 3), which is precisely what I did. As a former employee and manager of Bestbuy and having been in customer service and leadership for nearly 30 years can say this is a coaching opportunity from management and why there was no actual manager on duty to be able to make those decisions is crazy.

I dealt with a guy named josh. Very knowledgeable and knows his stuff about electronics. Very pleased with the way he helped us pick out our new tv and JBL speaker. Thank you josh!

The verizon worker there was genuinely mean and tried to stop me from buying a phone I wanted just because it was unlocked lol

Excellent customer service