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Services Offered
Geek Squad Services
Apple Shop
Windows Store
Trade-In
Google Home Experience
Amazon Alexa Experience
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Find Items in This Store
Specialty Shops and Services
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Frequently Asked Questions About Best Buy Niles
How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1818 reviews)
Russell H
July 27, 2026
5 out of 5
Rafael was awesome. He took care of me with his expertise at replacing my screen on my iPhone 17 Pro Max thank you. PS I think I spelled his name wrong.
Melissa C
July 15, 2026
5 out of 5
Josh with Geek Squad was super helpful. We walked in needing some unusual help with car audio. He went above and beyond to come outside, see the problem and help us get the proper solution. Outstanding customer service!
A B
July 14, 2026
1 out of 5
Closed my line of credit as if I buy electronics on a daily basis. Will never shop here again.
Response from Best Buy
July 14, 2026
Hello and thank you for reaching out. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Amy G
July 10, 2026
1 out of 5
When we first arrived at the store, we were greeted kindly and sent back to the computers. We were shopping for a laptop for my daughter going to college. An associate came over and harshly explained how the MacBook Neo was absolutely terrible. I explained that we would look around and let her know when we had questions. I found Jeremy and he was extremely helpful, and I appreciated his attention to detail for all of our questions.
On our way out, the first associate, looked at me and spoke, saying how we loved him. I said that we did appreciate him and walked away. I spoke to the two associates who were at the front of the store, asking for a manager. They explained that he was out, so I told them about her behavior. Then, she came after me in the store! The two associates had to stop her from coming closer to me. This was completely and utterly unacceptable! I remained calm because my daughter was with me. I’ve tried to call the store with no one answering.
Response from Best Buy
July 10, 2026
Hey there, Amy,
We understand your frustrations surrounding your recent visit. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/oopgdl), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:#185618"