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Best Buy Niles
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Frequently Asked Questions About Best Buy Niles
How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1704 reviews)
Katrina M
February 16, 2025
1 out of 5
Customer Service at the Niles location is awful! Please be aware that they mislead you on items that you purchase.
Response from Best Buy
February 17, 2025
Hello and thanks for reaching out on Google, Katrina.
We understand the frustration when your experience in-store does not match your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64821137.
Kindly,
^Graham
court H
February 16, 2025
1 out of 5
Curtis should be fired. Very rude, very bad service. Wouldnt recommend al ALL
Response from Best Buy
February 16, 2025
Hello,
Thank you for the review. I can understand your concern and frustration with your recent interaction with an employee. At Best Buy we always strive to provide excellent customer service. I regret to learn this was not the case for you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64819026.
Regards,
^Kristy
Kelly K
February 15, 2025
1 out of 5
Geek Squad had my daughter in law running around for 2 days on a 5 yr protection plan on a tv they've only had like 4 mths after a 2 day run around she spoke to the manager Curtis Megginson about it which he called my daughter a liar to her face because of whatever was passed thru Geek Squad. And then I call to get corporates number from the niles store n Sheena who sounded like she had an accent said she didn't have corporates number which is a lie but thanks to Mario at Boardman I got that n will be filing complaints in both of them.
Response from Best Buy
February 15, 2025
Hello, thank you for taking the time to reach out to us, and share your experience, here on Google. I also like to know that my qualifying protection plan claims will be processed quickly and efficiently. Can you please have your daughter-in-law reach out to us on one of the following platforms with the information below, as well as more detail about their experience? Please begin your message with "This is in regards to my Google Review 64817334".
Full Name
E-mail Address
Phone Number
Regards,
^Josh
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/bestbuy)
Sarah A
February 14, 2025
1 out of 5
Unless you appreciate being lied to and scammed out of your money over protection plans that don't cover what they say they cover, I would avoid. Curtis says all his employees are the best and won't do a thing wrong even when they tell their customers lies. 7 phone calls, 2 in store visits and didn't do an absolute thing to fix the problem. Never getting my business again. Hope you do the same.
Response from Best Buy
February 15, 2025
Hello, Sarah,
Thank you for your review. I understand how frustrating it is when devices fail and need repair. At Best Buy, we're committed to making these situations as smooth as possible and providing the best options for our customers.
We'd like to learn more about your situation and see how we can assist you. Please send a private message or DM on Facebook (http://facebook.com/BestBuy), Instagram (http://instagram.com/bestbuy), or Twitter (@BestBuySupport) with your full name, phone number, and email address. Please reference your Google review 64815037.
Kind regards,
^Pre