How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(1812 reviews)
Jazzmaine C
June 22, 2026
1 out of 5
The person taking care of my order was very rude, which I can only assume his attitude was because we didnt look professional enough be buying something worth $1010. He also said he had no Ipad Airs in 256gb but he didn't even go check and online is saying they are in stock. I feel discriminated against.
John D
June 20, 2026
2 out of 5
Went to location to get my daughter's i phone 16 looked at for a hardware issue. Then I was told that the equipment used to run diagnostics was all moved to boardman. But they are still apple certified! Doesn't make much sense to me!! Let ppl know that stuff up front while making an appointment.
Response from Best Buy
June 20, 2026
Hey there, John,
We understand your frustrations surrounding your recent visit and not getting support. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/jRBdQR), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:###175065"
Greg s
June 18, 2026
4 out of 5
Great store, got my S26 Galaxy at a great price along with a face shield and case. I was in an out in less than 20 minutes after he switched Sim card, case and face shield.
Bridget D
June 01, 2026
5 out of 5
The staff is nice and always there to help with any thing you need.