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Frequently Asked Questions About Best Buy Niles
How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1739 reviews)
Barbara R
August 14, 2025
5 out of 5
Should have taken my lap top to them 2 yrs ago. They fixed it in less than a day and it works like it did when new. Thank you Geek squad.
melinda f
August 10, 2025
5 out of 5
The staff is so helpful, friendly and knowledgeable!
Samuel B
August 05, 2025
5 out of 5
One of the best Best Buys I have been in. Very helpful people, actually fully staffed. Definitely the place to go for electronics since qualified help is available.
Tonio S
August 03, 2025
1 out of 5
Purchased a solid state drive from this best buy. Installed it in my computer, immediately suffered issues. Had my computer repaired by microcenter, and they told me the drive was faulty. This took 3 weeks of diagnostics, pickup, dropoff, etc. finally i return to the store with my drive and receipt to either return or exchange it, and im told that they have a 2 week return policy. Then i get asked if i wanted to sign up for their membership program for another $50 so that my return window extends to 2 months, that way i can return the item. Are we kidding? I have to pay an additional $50 just to be able to return their defective products, with verified proof that the drive is faulty? Ridiculous, and another on the long list of reasons to never shop at Best Buy.
Response from Best Buy
August 03, 2025
Hello, Tonio,
I appreciate you taking the time to reach out to us regarding your attempted return. I would be reaching out to someone as well if I had questions. Per our Return & Exchange policy found here: https://bby.me/qkny0l, you would have had 14 days to return the item. Let's get this looked into for you.
First, will you please send us a private message with more details? Please write us through our social media channels on Instagram (https://bby.me/c07pdm), X/Twitter (https://bby.me/w95m27) or Facebook (https://www. https://bby.me/ljp97o) with the full details of your situation. Also add Google Review 24061. We look forward to hearing from you.
Sincerely,
^Deysha