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Frequently Asked Questions About Best Buy Niles
How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1708 reviews)
Diana P
March 14, 2025
1 out of 5
This store is an absolute nightmare to deal with. There are many employees and yet you cannot get 1 to help you. I have the Geek Squad protection or would never have stayed and purchased more. Day 1 bought 2 laptops. Went home, one had only half of the power cord. Had to come back and get the second half after calling customer service and getting someone who barely spoke English. Day 2, after asking on Day 1 if I would be able to get into Outlook, and being told yes, but if not I could bring back laptop purchased for me...I brought back and purchased different laptop. Asked if they could put my Office 365 on this laptop. Was told I would have to make an appointment with the Geek Squad and they had none for that day. Day 3 I am at my 11:00 appt. Stand and no one helps. One of the checkout guys finally ask me if I need help at 11:15. The guy comes out finally, 1 guy 3 people sitting waiting. When he comes to me he informs me that setup will take 1 to 3 days. I am going out of state and need the computer for work. So I will be setting up my own computer. All three days were basically wasted and I had to take leave from my job each day. It is no wonder so many go to other stores to purchase their computers!
Response from Best Buy
March 14, 2025
Hello, Diana,
Thanks for taking the time to leave your feedback here. It's unfortunate that your experience did not meet the level of customer service we've come to expect. We understand how frustrating it can be to not get the help you need.
We would love to get some more information about the experience you've had and the store you visited. Please reach out to a live representative by sending a private message to the official Best Buy page on any social media platform. You may use the Google Review number #64925383 as reference.
Twitter(X): https://twitter.com/bestbuy
Facebook: https://www.facebook.com/bestbuy
Instagram: http://instagram.com/bestbuy
Best,
^Kadian
Shanekka “
March 14, 2025
5 out of 5
Very fast delivery on items. Good deals for members!!
Robert R
February 22, 2025
5 out of 5
Great geek squad
Katrina M
February 16, 2025
1 out of 5
Customer Service at the Niles location is awful! Please be aware that they mislead you on items that you purchase.
Response from Best Buy
February 17, 2025
Hello and thanks for reaching out on Google, Katrina.
We understand the frustration when your experience in-store does not match your expectations. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When reaching out, please include your full name, phone number, email, which store you visited, and mention your Google review, 64821137.
Kindly,
^Graham