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Frequently Asked Questions About Best Buy Niles
How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1743 reviews)
Thomas H
September 02, 2025
5 out of 5
Staff was friendly and helpful in finding exactly what i needed. Installer made sure everything was working before I left.
Joshua D
August 30, 2025
3 out of 5
The sales guy over at the TVs will try to upsell your 80 year old grandparents on a $500 sound bar because "TVs are so thin nowadays you won't be able to hear it. They are made to be sold with sound systems" don't let your family go if they aren't technologically inclined. Most of the sales people are knowledgeable and helpful but hearing him try to upsell people with lies irks me. But if you know what you want, and want it now, go for it. price match is nice too.
Andrew S
August 22, 2025
1 out of 5
Cannot get waited on in this place and their guys at the front then want to argue with you about why you're not getting waited on. No people management skills. Did not try to make anything better and they used their attitudes to match mine and could care less that im going to give my money to someone else. I would love to talk to the manager of this hell hole some time because this is not the first time I couldn't get waited on.
Response from Best Buy
August 22, 2025
Hello, Andrew,
Thank you for reaching out for support with your experience in store. I can certainly understand that not having a good experience in store can be difficult. We would be glad to look into your concerns with the store if you would like to reach out to us on any of our Social Media Profiles below with Review 33408 for support. Some stores do have managers greeting in the front of the store to get support or put people on a list for support when they are busy so that we can help customers that request support when they visit the store.
Facebook (https://bby.me/n7bgg8), Twitter/X (https://bby.me/wzfgix), Instagram (https://bby.me/268ok8)
Sincerely,
^ Tommy
Barbara R
August 14, 2025
5 out of 5
Should have taken my lap top to them 2 yrs ago. They fixed it in less than a day and it works like it did when new. Thank you Geek squad.