Best Buy Niles

Excellent customer service

Always has what I want and they usually have it in stock if they don’t they’ll find it for you

Your return policy stinks, 14 days????? Then when you come in, they only want to give you store credit forcing you to spend your money in their store. No more best buy, our money spends anywhere but from now on not in your store

Misinformation and poor customer service from the Greek Squad. I purchased the transfer data plan for $99.99 and the gentleman helping me said it would be easier for them to put the transfer onto a flash drive which I paid an additional $19 for it, and then when I purchased my new laptop I could just transfer my info from the flash drive to my laptop. I wasn’t that comfortable with it but I said I would try, he said if I had a problem they would help me. So I made an appointment today to bring in my flash drive and laptop for them to help me, the agent in the phone said no problem, they should be able to do that in my 20 minute window. Well I get there and a new employee took 10 minutes to check me in and wanted another $99.99. The person helping him said yes I paid to transfer the info from my old computer to the flash drive, if I wanted to transfer from the flash drive to the laptop it would be another transfer fee. I explained what the first person said about helping me and he said he would but it wasn’t in my 20 minute window I’d have to come back, the 20 minute window is only for drop off I could pick it up later. I didn’t leave my laptop and spoke to a supervisor on my way out, who agreed nothing could be done. Needless to say I will continue to tell anyone who’ll listen about my experience and I’ll never be back!