Best Buy Niles

Misinformation and poor customer service from the Greek Squad. I purchased the transfer data plan for $99.99 and the gentleman helping me said it would be easier for them to put the transfer onto a flash drive which I paid an additional $19 for it, and then when I purchased my new laptop I could just transfer my info from the flash drive to my laptop. I wasn’t that comfortable with it but I said I would try, he said if I had a problem they would help me. So I made an appointment today to bring in my flash drive and laptop for them to help me, the agent in the phone said no problem, they should be able to do that in my 20 minute window. Well I get there and a new employee took 10 minutes to check me in and wanted another $99.99. The person helping him said yes I paid to transfer the info from my old computer to the flash drive, if I wanted to transfer from the flash drive to the laptop it would be another transfer fee. I explained what the first person said about helping me and he said he would but it wasn’t in my 20 minute window I’d have to come back, the 20 minute window is only for drop off I could pick it up later. I didn’t leave my laptop and spoke to a supervisor on my way out, who agreed nothing could be done. Needless to say I will continue to tell anyone who’ll listen about my experience and I’ll never be back!

Staff very friendly and knowledgeable

Decent

​Shopping here is like volunteering for a psychological experiment on how much frustration one human can endure. This store doesn't just have bad service; it has a fundamental, systemic rot where common sense goes to die. ​I have spent three days trapped in a loop of pure incompetence. First, I followed the advice of their "agents" only to be turned away at the door. Then, after being forced to jump through digital hoops to order online, the store staff staged a bureaucratic standoff. Despite the order being fully paid for and tied directly to my name, my email, and my carrier account, they refused to hand it over because they didn't like whose physical card swiped the reader. ​It is staggering how little anyone in this building cares. From the useless phone support to the indifferent staff on the floor, the lack of training is only surpassed by the lack of effort. They don't solve problems; they create obstacles. ​Because of their inability to perform the most basic functions of retail, I’ve wasted three days of time and effort while my son remains without a phone. If the goal of this business is to drive customers directly to their competitors, they are doing a spectacular job. Avoid this place at all costs unless you enjoy being lied to and having your time treated like garbage.