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Frequently Asked Questions About Best Buy Niles
How do I check product availability at the Niles Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Niles Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Niles stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Niles Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1774 reviews)
Christy T
January 07, 2026
1 out of 5
Although my salesman was good. The store service is awful we purchased a television NOT open box get it home to use and it’s missing the remote and plug. Call store number which connects me directly to foreign speaking customer service which you can’t understand and they tell me I have to package it back up and take it to the store. I ask to connect me to the store they can’t do that they gave me an extension to call and use. Called at 7:40 pm they make you leave a message nobody answers the phone or returns the call and they close at 8:00. If a store wants to be a brick and mortar store then they should give you the service you deserve. What an incredible inconvenience and they don’t even answer the phone make you bring the whole thing back. Worst experience ever!!!!
Charles F
January 06, 2026
1 out of 5
The warranty for tvs is useless. Bought a 5 year protection plan for over $100 and I have to schedule an in-house review of the tv. Perfect! At least someone is going to look at it. But, you can never return the tv, only have it replaced or repaired. So the tv that is clearly malfunctions and I would just like to get a new one is pointless because they would never take it back. No point in buying the protection because it also doesn’t cover any physical damage. Ridiculous.
Jay S
January 01, 2026
5 out of 5
💪🏾💪🏾💪🏾💪🏾
TheFailedKid97
December 30, 2025
5 out of 5
Great service and very knowledgeable