Best Buy Niles

I’m very upset with the service I received yesterday. Back in July 2025, I purchased a screen protector for my son’s iPhone and paid extra to have it professionally installed. At the time, the employee clearly told us that if the screen protector ever cracked, we could come back and have it replaced and reinstalled for free. Yesterday, we returned to do exactly that—and were told something completely different. Not only do they no longer carry the product we originally purchased, but they also said their policy has changed and would not honor what we were told at the time of purchase. When I asked to speak with a manager, I was treated very dismissively and felt completely brushed off. No effort was made to resolve the issue or honor the original agreement. To make matters worse, they took my son’s phone to the back and it took over 20 minutes just to install a new screen protector. The entire visit lasted more than 40 minutes—and there was no line. This experience was frustrating, disappointing, and a complete waste of time. I would not recommend this store based on the lack of accountability and poor customer service.

Shane and another sales associate helped me find a tv and even carried it out to my car for me yesterday! Thanks for your help it was so appreciated :)

It's best buy

Weirdest experience of my life. Trying to look at printers and an employee helping another customer said “excuse me” and tried to cut between us and the printers we were looking at. Finally figured it out while a ten year old stood in the back blow drying her hair with the products on display while her parents screamed at her sibling, plenty of employees standing around talking and doing nothing. Go up to pay, and the people in front of us walk away. We wait while the manager talks on his walkie, then try to move up but then he communicates we have to wait because someone else is trying to exchange something. Normally I wouldn’t mind, but the rude experiences leading up to that and him not bothering to inform us of anything going on until we already walked up was too annoying for me.