VelvetVixenV u
January 27, 2026
I’m done with worst buy all together, you cant contact the specific store, instead you get transferred to India where no one can help you with anything because guess what!,. They’re in India! Not in the store you’re trying to contact. Absolute worst customer service ever.
Response from Best Buy
January 27, 2026
Hello VelvetVixenV,
We can see why you’d be upset if you are unable to connect to the right person. And we’re really grateful you took the time to bring this to our attention. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #109635 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/wr0ar4)
• Twitter/X (https://bby.me/co2iqc)
• Instagram (https://bby.me/0wyl73)
I found what I needed but no one offered service. I finally went and found someone to find what I needed.
Response from Best Buy
January 24, 2026
Hello, Jeremy,
Thank you for letting us know about your experience in store. We understand that not getting assistance until you request it can be difficult as we try to be available to support customers in store as best we can. We would be glad to notate your concerns and coach any incorrect behaviors in store if you would like to reach out to us on any of our social media profiles below for support.
Facebook (https://bby.me/3d39zf)
Twitter/X (https://bby.me/9elf0l)
Instagram (https://bby.me/k66x8m)
Bought my computer not even 2 years ago from here. The hinge on it broke. The computer still worked perfectly fine. The computer was $300 they wanted to charge me $900 to have just the hinge fixed…..