So I bought a warranty for the TV there they said it covered accidental protection for that and my PlayStation even wrote it on the receipt I took it in there because the TV was bleeding I tripped inside the store and fell on my TV which sucks but they said I had accidental protection they wouldn't cover it they brought out the owner of the store said he was the assistant manager and quickly refunded my warranty so he can cover for his employee that wrote on my receipt don't believe anything the employee say to you because they're just trying to make a sale even if they write it on the receipt and it's a binding contract the warranties are a lie so I wouldn't buy them because they don't honor them!
Response from Best Buy
February 20, 2026
Good Evening, Chris,
We certainly understand how you are feeling after your TV received physical damage, and while reviewing your options, had an issue occur in store. We would be happy to look into this situation with you. Please feel free to send us a private message on social media, so we can help. Make sure that you include your Google review case ID in your message: #119890.
- Facebook (https://bby.me/3z59g4)
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- Instagram (https://bby.me/5vpqk0)
Daniel K
February 19, 2026
The people at the door posting are very helpful
Agar kisi aur dukaan se same product sasta mil raha ho (eligible conditions par), to Best Buy price match bhi karta hai — is se logon ko lagta hai ke wo behtar deal pa rahe hain
I went in the get a price match (that they guarantee) on a TV that I purchased 2 days ago, and the younger manager (or associate) refused to price match Sam's Club since I was not a Best Buy "member" but was a member at Sam's Club. He confirmed the same exact part number and then made up stuff. Told me to bring the TV back instead if I wanted to. After some research online and chatting with Customer Service online, that is completely not true. It was 5 minutes before close on Sunday (2/15/26 for reference) and the guy wasn't having it. I said, "ok, thank you" and walked away. Was not going to make a scene or argue with him. Completely unacceptable and I will also be writing to corporate for the Canton Strip Store not following company policy and making up rules on the spot. I will only be back to return the TV and never going to Best Buy again. Mind boggling interaction.