Best Buy North Canton

I would first like to say two young gentlemen helped me today on Black Friday and they were very helpful and had great customer service. My entire shopping experience was completely ruined in a very hostile and threatening way by Abby. Of course working in retail myself I understand that Black Friday is a very stressful day and you may encounter a lot of very frustrating situations with customers, but the way Abby spoke to myself, my mother, and the other customers in line was not only uncalled for but very threatening and hostile. The incident began in the line. We were all waiting in line for a long while which is to be expected. Abby was standing in the line telling people when she seen a cashier open. She stepped away from the line but I did not see where she went. The people in front of me were called up to the front by a cashier and I had about 10-15 feet between myself and the checkout counter. I couldn’t see around the corner if there was another open cashier so I took a couple steps forward trying to see as I am visually impaired. And I actually felt bad because I thought because there was so much space that I had got distracted talking and had held up the line. I heard Abby before I seen her. She began yelling at me and walked up on me into my personal space raising her arms in a pushing motion never touching me repeatedly yelling, “back up, back up” I said “ope, I’m sorry.”as I turned around not understanding what I did. She said “nope back up back up” as my back was to her and I couldn’t walk far because the couple that was behind me had walked forward a couple steps as well. Abby yelled “we have stop signs for a reason, do you not know how to follow stop signs?” She was still using a pushing/ waiving motion and repeatedly told both Myself and my mother to back up. My mom said “we are backing up. We are” to try to get the yelling and threatening behavior to stop. She asked Abby “where are the stop signs we didn’t see any?” She said “everywhere” and scoffed. Everyone in line began looking saying they didn’t see any and someone a lady a few feet back said “oh is this it on the ground?” No one had seen it and everyone began discussing how horrible and shocking her behavior just was. I heard many “wows” The fact that they were upset by her behavior as well said a lot and even several groups behind made remarks about her behavior as well after the fact. When Abby was informed of an open register she very nastily told me that register number two was open. And all I would say was a cold “ok” because I could not believe how hostile she was being to not only a paying customer but just another human being. After I walked away she once again said that very special “have a nice day” that we have all heard used as a snarky remark. I debated on just giving the cashier my items and walking out. But I had waited so long in the store to begin with. It was so horrible. I truly hope this reaches the right people. At this point I’m debating on returning my items. This is someone that should not have that sort of position again without retraining. It was bad enough I will probably not return to this location. Just so I don’t have to ever see her again.

Fast and friendly service on Black Friday when we picked up our online purchase. Wait time was fast.

TLDR: If you want to order online, pick another company. If I could provide a 0 star review I happily would. I have dealt with Best Buy for years and have loved them. I'm at the point that I will go any route I can to never have to go near this store again. I ordered a computer as a gift for a child in my family. Ensured that the computer was "in stock" in the store. Both by website and call mind you. Purchased this computer, was prompted to pick up next day. Checked my order status before driving to pick it up, as it is a 30-40 minute commute. "Item unavailable at your store" Magic. So I try to call into the local store. I spend around an hour getting transferred from call center to call center trying to get an answer. One person suggests I just buy a new pc and cancel the old order. As if I should trust best buy with another $1,500 when they clearly can't deliver. He transfers me to someone to cancel my order, and they tell me to just sit and wait. The order will either fulfill with an item that isn't in my state, or it won't and it'll probably ask me to cancel. I then called back to try and speak to a local store associate to see what they actually have in stock, and the employee hung up on me. I will be canceling this order, and going somewhere else.

We ordered a slim microwave online and had it sent to the North Canton store. Picked it up at North Canton location, an hour away.. Got home and found that we received the wrong microwave with the correct online order sticker on the box. Called customer service and no help whatsoever. The slim microwave originally ordered online is not in stock anywhere! We said we would keep what we got but wanted a refund for the difference in price. They want us to take the wrong microwave back to NC to get a refund for the difference, an hour away. This is their fault not ours. No sorry.. no nothing! Will never buy from Best Buy again!