Absolutely awful attitude and arrogance. My phone was hacked. Apple shut down my account. Called Apple, couldn't understand the guy. Made an appointment at Best Buy in Canton bc they were certified Apple techs. Sarah made me wait for 45 minutes only to tell me Apple would not work with her and I had to go to Summit Mall. I go to Summit Mall and that tech tells me within 5 minutes that my account is in recovery and I'll have access in 2 days. When I tell him about Sarah, he said she played me. I try to call Best Buy...they don't accept calls. I walk in and this tall arrogant dude claims he's the manager of the store. Really, I'm old but not stupid. They have a manager standing at the door? I tell him my story and he could care less. Says to me have a great holiday. Which means too bad lady! I have to give a star or they won't post it. I'd give none if I could.
They sell you inferior products and don't stand behind them.
Response from Best Buy
November 21, 2025
Hi Matt,
Thank you for your feedback. We appreciate you taking the time to share your thoughts on our product selection. While many of the items we sell are created by a vast array of manufacturers, we strive to provide a positive experience for our customers, regardless of the brand. We're truly sorry to hear that your experience left you feeling disappointed.
To share additional questions, feedback, or concerns, feel free to reach out to us using any of our social media links below. Be sure to mention your Google review 72479.
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B-Secure U
November 20, 2025
Nice place they had what I wanted and the price was actually pretty good. The staff was very helpful. I’m glad I went here because they were very very helpful. Thanks Best Buy. Your team is pretty good.
Honestly can't go wrong coming to this place. All the electronics you'd need plus they have special Lego sets here too. I'm a total member with these guys and it's well worth it too. All our phones were bought here and have 2 yr protection too definitely recommend