Best Buy North Olmsted

This review is STRICTLY for Ron and Taye, who delivered our fridge this morning. We had a terrible experience with the previous delivery drivers on 11/10/26. They snuck out without saying a word with our fridge after claiming it wouldn't fit through our kitchen door. We measured beforehand. I went to get my wife for her opinion, and while I was out of the room, they literally ran. Ron and Taye got here first thing this morning, and didn't even need to remove the fridge from the box it came in to get it in the kitchen. They were professional, kind, and knew what they were doing. We appreciate them so much more than we can explain. Thank you, gentleman. You are lifesavers.

I have purchased four vacuum cleaners from Best Buy, and every single time, I specifically requested a warranty. On July 2, 2025, I went to the store to exchange my vacuum cleaner and paid an additional $540. I clearly told the employee that I wanted a warranty included. I even explained that if I was willing to pay $540, I certainly wouldn’t have a problem paying an extra $130 for protection. The employee assured me that she had added the warranty and that everything was included in the $540 I paid. She also told me that the vacuum cleaner was not available in the store and would be delivered directly to my home. Today, my vacuum cleaner suddenly stopped working. When I went back to the store, I was shocked to be told that there was NO WARRANTY on it! They also refused to provide me with the name of the employee who sold me the vacuum cleaner. So now, an $899 vacuum cleaner is practically going in the trash because of an employee’s incompetence and failure to do her job properly. What makes this situation even worse is that the store showed absolutely no accountability or willingness to take responsibility for what happened. My family and I have been loyal Best Buy customers for years, yet our loyalty meant absolutely nothing to them. I am extremely disappointed, frustrated, and upset by how I was treated today. All of this over a $130 warranty! Best Buy has now lost not just one customer, but an entire family of loyal customers. We will NEVER shop at Best Buy again. This is unacceptable customer service, and I hope others think twice before trusting employees’ promises without checking every detail on their receipts.

The staff are unable to help and very bad service

We bought a $3,200 refrigerator last week, to be delivered today, 11/10/26. The delivery drivers showed up, and said it wouldn't fit through the kitchen door. My wife asked them to wait one second while she came to get me in the other room. While she was out of the room, they took off. We called right away, and told them we wanted them to come back. They said "We'll have to call dispatch." A minute or two later, we got a text saying we'd hear from them in a day or two to reschedule! We called the store, and explained what was happening, and they STILL wouldn't turn around the 10 whole minutes they had gone. For $3,200, their customer service SUCKED. Who just takes off without saying a word??? We are infuriated, and will not be spending another penny here. Best Buy, FIX THIS. Our fridge died. Now we are waiting even LONGER for our new one! We MEASURED the doorway and made sure we stuck within those dimensions. We're not idiots!