Poor service and poor customer service. Ordered a TV to be delivered and installed and they delivered to the wrong address. Correct address was verified upon purchase. Multiple managers refused to correct their error real time and expects the client to re-arrange their schedule to remedy their incompetence. After already waiting a week for their soonest available delivery.
One would expect a business on this scale to provide a solution for their own incompetence instead of putting the burden to reschedule on the client.
Furthermore, when going to return the items, the manager couldn’t even process a full return for the product since it was ‘in transit - TO THE WRING ADDRESS’ mind you! How embarrassing for a business to have so many mis-steps.
Finally, they don’t even list the name of the incompetent associate who made the error on the receipt. Maybe train your staff better, and have managers that can rectify an error their business made and refuse to fix instead of just saying sorry (which comes off as condescending and fruitless).
I will now be taking my business elsewhere and encourage others to do so as well.
Response from Best Buy
March 14, 2026
Hello there, Nicole!
We can definitely understand frustration when your new TV order is delivered to an incorrect address. We would love to hear any feedback you may have and provide assistance if possible. To get started, please reach out privately on social media with your name, phone number, and email. Please mention Google Review #129297 in your message. You can find us here:
Facebook (https://bby.me/TJtpQf)
Twitter/X (https://bby.me/oe5xci)
Instagram (https://bby.me/KTsWdk).
Got a new computer that I needed to have the extra stuff removed and a few programs installed. It was very kind very considerate really nice experience. Took another computer in It's very old. They just couldn't help it. They explained everything go ahead and help that computer. That was nice to know. Not what I wanted to hear. But really good to know why.
It was meh. I dont know why these stores still exist tbh.