The one guy in TVs is amazing! I didn’t get his name but he was awesome! Got me the perfect TV showed me some ways to save and then helped my husband the next day get me a monitor! Also got appliances from them all Samsung and so pleased with delivery and installation!
It used to be when you went into a Best Buy they treated you like you actually had some money to spend and you at least got some attention and some expertise from the staff. Apparently that's not the case anymore and I'm never going back especially to this store. Best Buy you lost my business forever!
I would have given a negative star if possible
Last weekend we went here and purchased 2 new televisions and sound bars for our new home & it wasn’t cheap
One of the televisions was an open box ( marked excellent) just an open box nothing wrong ( so I was told ) when I get home there’s no remote. I call the store and of course no one picks up, so I go up there and explain the issue to the manager ( Ryan ) and he actually wants to get smart with me when I decline his offer for a cheap remote. My point is it’s o open box nothing wrong and I want the factory one.i was told by him he could open another box and give me that remote but doesn’t want to.( nice to have choices hu ? )
My issues don’t mark open boxes excellent if it’s missing parts, save customers time and do your job ( answer the phone ) & you don’t have to agree with me but by no means don’t try to be a smart@## to a customer
After this event we decided to just return everything and go somewhere else.