Best Buy North Olmsted

Customer service was very helpful

Looking for a washer and drier for my home. Went to the store Thursday 8-21 and found what I wanted. I asked the salesperson if they were going to have a Labor Day sale and was told yes. I returned to the store today (8-24) and looked at the same washer drier set and asked about the sale. I was told the sale price was the price listed on the tag. I had two associates helping me. The price was $50 higher than it was previously. When I asked why he said I was mistaken and the prices had dropped. I showed them a picture of the previous tag I had on my phone and he stopped talking. I turned and looked at another model machine and when I turned around both associates walked away from my wife and started talking to other customers. I’m pretty sure I won’t be going to a Best Buy again.

If I could give zero stars, I would. The manager, Manny, runs this place unfairly and unprofessionally. He allows certain people to bribe him for Pokémon cards and even lets them loop back in line multiple times, while turning away moms with kids who are looping back in line as well. The favoritism and dishonesty are despicable. Management should treat all customers with the same respect, not play favorites for personal gain. I won’t be coming back until something changes.

I needed to purchase a new/updated computer. I was lucky to have gotten Sam at the North Olmsted store as my sales person/tech. She was extremely helpful and patient, and suggested the right product for me.