Best Buy North Olmsted

The service they use to deliver appliances in the Cleveland area is absolutely horrible, terrible with no way to contact them directly.

So today 12/3/2025 at 640pm I walked into north olmsted best buy to get my glass screen protector on my iPad that I just purchased there a couple days ago. I was told multiple times in person and over the phone I did not and couldn't schedule an appointment with qeek squad to apply the protector and just walk in when I want it done. I have a best buy total membership there. Have been a frequent purchaser and have used qeek squad multiples times. On this occasion though when I walked in the guy who was working there tonight named Jason Kelly (CIA senior) started off saying do you have any appointment? I replied with no i do not, I was told multiples times I didnt need one and couldn't make an appointment to apply a screen protector on. He stated he was very busy tonight and didnt think he could do it. Mind you the screen noted next Available appt was 720pm. He then proceeded to tell me to find someone else working there to apply it. So I did that and Noone would/could help me with this. Some offered but honestly stated they've never done it before which I didnt want bubbles in it so I decided to wait at qeek squad for Jason to accomplish this hopefully. When he got done with the current customer he was working with when I got in I was still sitting there waiting for him to call me up. As soon as the customer walked away, Jason didnt even look my way, he walked straight to the back of the store (doing god knows what). I was in disbelief on the rudeness and unprofessional status he was offering me. I continued to wait he finally comes back and I got up from the seat and started to take my iPad out of the box and walked up to the desk to him. He then stated so theres gonna be a charge for this. I replied with no theres not because ive had this done multiple times before and I have a best buy total membership, he then scruffy said what's the phone number to the account, I gave him it and he had me fill out the form and said okay it'll take like 10 15 min...I said okay. He does the work, surpringly with no issues even though he definitely did not want to do this for me. He then states to me that best buy has new rules for qeek squad and I have to make an appt. Which I replied with again I was told on multiple occasions I do not and couldn't with what I wanted done today. He was very unpleasant, unprofessional, rude and if he doesn't want to do his job then he should just retire. I've never been treated like this before there and Jason Kelley should not be working there with the way he acted tonight. Ill be taking my business to a different best buy location because of him. If I were you id highly recommend going to a different location for best buy qeek squad services if Jason Kelley is going to be the one working with you. He was extremely unpleasant especially when he found out he had no other choice but to do his job.

Very helpful place for electronics. They are so helpful giving me information about how to set everything up when I have no one to help me. Like a new television or a new DVD player. And I always find everything I need to fit my budget. Never have had to return anything, the quality is always good. The store is clean and the atmosphere is relaxing. The second you walk in the store their assistants are offering to help guide you to the appropriate department. Great store for the budget minded consumer like myself.

Since this will be the last time I set foot in a Best Buy I figured I should at least let others know why. I came in and asked about a price match on some laptop memory. Microcenter had it listed for 313 dollars, Best Buy on sale for 401. I showed it to the sales person, then the Manager, Rich. Rich double checked the listings, confirmed the were the same part numbers and said "I guess we have to price match." He told me to go wait over my the case where the memory was and he walked to the back. He came back a few minutes later, unlocked the case and as we walked back to the registers he said "You can wait in line and I will help you." I had waited in line, it's how I got to him to do the price match but he seemed annoyed and decided I should wait longer. I did. When he was done helping everyone else he got to me and said "what was the price again? I forget." I showed him the online listing at Microcenter and he goes "oh. The system won't let me lower it that much. The best I can do is 350 (the match price was 313.) I ask him how he coud not price match and he just said "computer says no." and offered to sell it to me at the higher price. I declined, and left. I will never be back.