Best Buy North Olmsted

I’m leaving this review to recognize the outstanding staff at the North Olmsted Best Buy, while directing my criticism squarely at corporate policies, not the employees. I visit this location often for Pokémon card drops, along with a regular group of very kind, patient people who line up outside before opening. We always walk in calmly in the same order we were waiting outside, and the staff consistently greets us, helps us right away, and manages what could be a very overwhelming rush with professionalism, courtesy, and genuine enthusiasm. Today, however, highlighted a gap in the tools corporate gives this store or any store for that matter. As the doors opened, a man walked straight from his work van to the entrance and cut in front of the entire line, including a father and his son who had been waiting at the very front. That dad had just finished saying how excited he was to finally be first in line, only to be skipped by someone who simply didn’t care. When he confronted the line-cutter inside, the man just shrugged it off. The cashier was clearly caught off guard when they were told what had happened, and it was obvious they hadn’t seen the situation unfold at the door. I do not blame the cashier or the store team at all; they handled everything as best they could with the information they had. My issue is with corporate: Best Buy needs to provide this store’s managers and front-line staff with clear policies and practical tools to manage lines and product drops fairly and safely. Situations like this can escalate quickly and create frustration among otherwise respectful, rule-following customers. The North Olmsted team does an excellent job under pressure and corporate just needs to support them better so these avoidable problems don’t happen in the first place.

Clean store. Service with a smile. Staff at registers are friendly. Greeter was welcoming with a smile. Pointed us exactly where we wanted to go. Assistant on the floor probably needs to work somewhere not involving customer contact.

Poor service and poor customer service. Ordered a TV to be delivered and installed and they delivered to the wrong address. Correct address was verified upon purchase. Multiple managers refused to correct their error real time and expects the client to re-arrange their schedule to remedy their incompetence. After already waiting a week for their soonest available delivery. One would expect a business on this scale to provide a solution for their own incompetence instead of putting the burden to reschedule on the client. Furthermore, when going to return the items, the manager couldn’t even process a full return for the product since it was ‘in transit - TO THE WRING ADDRESS’ mind you! How embarrassing for a business to have so many mis-steps. Finally, they don’t even list the name of the incompetent associate who made the error on the receipt. Maybe train your staff better, and have managers that can rectify an error their business made and refuse to fix instead of just saying sorry (which comes off as condescending and fruitless). I will now be taking my business elsewhere and encourage others to do so as well.

Got a new computer that I needed to have the extra stuff removed and a few programs installed. It was very kind very considerate really nice experience. Took another computer in It's very old. They just couldn't help it. They explained everything go ahead and help that computer. That was nice to know. Not what I wanted to hear. But really good to know why.