Purchased a 55 inch tv for my office. I had to track down someone to help me make my purchase. Kinda need more help during the holidays.
Response from Best Buy
January 08, 2025
Hi, Rahn,
Thank you for taking the time to share this review here with us, although we hate to hear you had a hard time reaching support while shopping for a new TV. We would be happy to ensure your feedback is formally documented within our Corporate system for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64656847. We look forward to hearing from you!
Regards,
^Katie
This store fraudulently marked my curbside order as picked up, when I was not able to pick it up. I wasn't able to cancel the order and was assured by customer service that it would be refunded once the store marked the order as "not picked up". Well, either someone stole my order or they gave it to the wrong person without asking for proper credentials, and now I'm being told that too much time has passed and I can't get a refund. EVEN THOUGH I IMMEDIATELY CONTACTED CUSTOMER SERVICE FOLLOWING MY MISSED PICKUP. I have been a loyal Best Buy customer for over 20 years but this is fraud and I'll shop elsewhere moving forward.
Response from Best Buy
January 08, 2025
Hello, Kate,
Thank you for leaving us a review. We appreciate your feedback and being a loyal customer. As a consumer myself, I understand the importance of making sure you receive a refund. If I was in your position, I would feel the same way about the potential of fraud. We would like to formally document your interaction in our corporate system and assist you further. If you could, please reach out to us via social media. Our team of experts would be happy to assist you on any of the following platforms:
Facebook (facebook.com/BestBuy)
Twitter/X (twitter.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Kindly mention the phrase "Google Review, Convo #64655064" when reaching out via social media.
Thank you,
^Ruby
The customer service there was very friendly.