Ok. I went pick my order. The front desk welcomed me and showed me where I go. Then I wanted to buy something but they're not helpful. There were about 5 guys. I ask them twice but they're not moved.
Response from Best Buy
May 20, 2026
Hello, Alex,
Thank you for taking the time to share your feedback with us. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 154927.
Facebook (https://bby.me/vVBW0d)
Twitter/X (https://bby.me/UBAG1R)
Instagram (https://bby.me/DTxPPE)
We look forward to assisting you there.
I stopped at this Best Buy ready to make a purchase, but the customer service experience was extremely disappointing. We spoke with a staff member who radioed for assistance, but no one ever came to help us. We waited in the department for quite a while with no employees around to answer questions or assist with the purchase.
After waiting, we went to the employee at the front entrance and asked again for help. He also radioed for assistance, but once again, no one responded or came to help us. After standing around even longer, we finally gave up and left the store without making our purchase.
This location appears to be severely lacking in customer support. There was no staff available to assist customers, answer questions, or complete purchases. It was one of the worst retail experiences I’ve had, and unfortunately I would not recommend this location to others.
Response from Best Buy
May 20, 2026
Hi, Derek,
Thank you for leaving a review. This is far from the experience we want our customers to have when looking for assistance in store. I would also feel frustrated if I were made to wait this long for assistance.
Please send us a private message on social media should you require support here. Our team would be happy to assist you on any of the following platforms: Facebook (https://bby.me/awbM4D), Twitter/X (https://bby.me/xtvnW7), or Instagram (https://bby.me/8AkJj5).
Please reference the phrase “Google review #154711” when sending us a message.
Geek staff very attentive.