Purchased an open box- excellent soundbar for pickup but when I went to retrieve it was missing the subwoofer, all cords, packaging and remote. I drove 35 min to this store specifically because it was listed as excellent condition so should have included everything. I ended up ordering another open Box, good condition from the Reyboldsburg store fir $30 less. That one was in excellent condition with all accessories. I wanted open box as these were on clearance for 70% off retail.
Response from Best Buy
July 26, 2026
Hello, Lee,
We are sorry to hear that your first purchase was not in the condition shown online. We would be glad to notate any concerns if you would like to reach out to us on any of our social media profiles below with Review 193713 for support.
Facebook (https://bby.me/rE2ekC)
X (https://bby.me/Oqwqph)
Instagram (https://bby.me/RPHQDN)
if you have an issue or question the AI prompts doesn't understand everything but will not let you speak to a human
Helpful staff and quick turnaround!
This bald guy with the beard and gauges is so unprofessional. Rude to every single customer. I understand if retail is stressful, but maybe you should find a new job instead of getting mad at customers because you have a terrible life.
This manager should be fired. He has no clue how to run a store. I waited for 45 minutes for one item.
Corporate has to get involved with us. I will never shop here again.