My brother bought a new tv for his home and it was to be delivered and set up in his home today, June 18. However, Best Buy refused to deliver because my brother was not at home and my sister-in-law’s name was not on the purchase. Even when she explained that my brother is in the hospital, they refused to deliver to their home. Told my sister-in-law that she would have to go thru “resolution”. Like she needs more to do with my brother in the hospital! The delivery was to the same address on the ticket! Talk about insensitive!! And ridiculous!! So Best Buy can now lose the expensive cost of that purchase and set-up, as they should for being so insensitive! I won’t buy from Best Buy again.
Response from Best Buy
June 18, 2026
Hey there,
We understand your frustrations surrounding your brothers recent purchase and not getting support. We would love to hear more about this and assist anyway we can. Please send us a private message on Facebook (https://bby.me/AiMTtM), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review:##174106"
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