I had James at the Reynoldsburg store hook up my camera so it was able to record if it was hit and I wasn't in it and I had trouble with the app and he made sure I was totally able to use everything and not be lost with another new app. Definitely the customer service we all deserve and barely get. Thanks James
Best Buy deletes low ratings. Dishonest sales people, selling lies. I was told I was available for a phone upgrade for free! I was told they would lower my phone bill to $178, it is now over $400! LIES! The actual AT&T store told me I have a $1500 phone installment plan now when I was told my phone was free!!! The FEMALE AT&T Sales Rep at Best Buy should be Fired.
Response from Best Buy
April 20, 2026
Hello Win,
We can see why you’d be upset if there was a discrepancy in the pricing for your phone. We'd like to look into this for you and see if we can help in any way. To connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #144223 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/LysE6r)
• Twitter/X (https://bby.me/3nDbWj)
• Instagram (https://bby.me/KZBTdw)
Went here to buy a phone case. Staff was very helpful and friendly, helped me find exactly what I was looking for