Went there looking for a Playstation controller and they didn't have one. The whole Playstation aisle was a 6 foot long display. Not much stuff in stock. When I asked where things were I was told just order it online. Ill just order on Amazon for cheaper.
Geek squad was very resourceful
If you are considering stopping by here, don't. Move down the road to somewhere - anywhere else.
They typically only have 1 person checking people out but that person is running pickup, checkout, and customer service.
We stopped by only because their web site stated that we could get a 15% off coupon for recycling our old device. Not one single employee could figure it out. They stated that that promotion must not be in effect (but it clearly is on their web site). About 45 minutes for nothing.
We stopped by Walmart and purchased the same item at the same cost in about 7 minutes total. (It says TONS that we were in and out of walmart in way less time...)
Response from Best Buy
January 02, 2026
Hello, Ben,
Thank you for leaving us a detailed review. It saddens us to hear that your recent experience was not a positive one, especially when needing attentive customer service. We appreciate your feedback, and would like to formally document your interaction. Please reach out to us via social media. Our team will be happy to assist you on the following platforms:
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Twitter/X: @BestBuySupport
Kindly mention the phrase “Google Review, Convo #99595" when reaching out on social.