I bought a new phone 08/06/25 and it was an overall good experience. Checkout was fast, staff was friendly, and they had the phone I wanted in stock. The sales rep did mislead me though by saying I could trade in my phone after the sale. He was right, for a gift card, but not a refund like I originally wanted. For this inconvenience I have to deduct a few stars because I originally chose Best Buy for my phone because of the trade in value. I ended up getting more money for the phone, but it wasn't worth the inconvenience that was caused.
Response from Best Buy
August 07, 2025
Hello, TJ,
Thanks for reaching out and leaving your feedback. Being told about a specific offer and then not being able to receive that would be frustrating, so I can understand your disappointment. We would be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/ol5p74), Twitter/X (https://bby.me/l0s8pw), or Instagram (https://bby.me/3egyzg). Please reference Google Review #25666.
Regards,
^ Aaron
Jacqueline M
August 04, 2025
No one here knows what is going on! How do you send your people to a house to install a 100-inch TV with no bracket to hang it!!! And how do you show up to install surround sound but you do not know how to install the speakers!!!! These people are unprofessional and inept. Not just the installers but the staff as well!!! No one can answer questions. You would do better finding someone on Angie's list and buy your electronics from Walmart. You are better off.
A little run down. Best Buy is fine is you like to see and touch things first.