Waited way too long for help so a lot of people waiting.
Response from Best Buy
April 02, 2026
Hi Valorie,
Thank you for your review. Time efficiency is important to a great customer experience, and that's certainly what we aim to provide.
So that we can formally document your feedback, feel free to reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 137591.
They use ai to answer their phones in which you cant reach no one. They know it's broke, been broke, and cant fix it. If they cant fix their own stuff, what makes you think they can fix yours? Company does not care about customer do to they have been told for months and still no fix.
This review is strictly for their automated phone system. I stopped shopping at Best Buy years ago because you can’t get in contact with anyone in any department at the store you need to talk with. There is no worse computerized phone system then Best Buy. You’re better off calling Costco, Walmart, Target, etc etc. There is no reason they don’t have this fixed after 6/7 years of a failing system.
Response from Best Buy
March 30, 2026
Hello Andrew,
We can understand how you feel and see why you’d be upset if you could not get in contact with a live person. Your feedback matters, and we want to make sure it’s fully documented so we can continue improving. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #136537 in a private message. We’re here to listen and help however we can.
• Facebook (https://bby.me/MRDEmP)
• Twitter/X (https://bby.me/JjN2ef)
• Instagram (https://bby.me/JK5oY8)