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Frequently Asked Questions About Best Buy Reynoldsburg

How do I check product availability at the Reynoldsburg Best Buy?
How do I check my order status?
My local Reynoldsburg Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Reynoldsburg stores’ holiday hours?

Recent Reviews

4.0
(3842 reviews)
Jacob G
May 29, 2026
5 out of 5
Came in for an appointment for a broken phone screen. I had my appointment with Ben and he was amazing! He demonstrated the best customer service while helping me get my information out of my phone before a reset. He was awesome and I am grateful to have met him. Wonderful job Ben from Geek Squad!
Jorge
May 24, 2026
1 out of 5
DO NOT SHOP HERE. I went in to purchase a washer and dryer and was assisted by an employee named Marcus. While trying to process a price match, he asked to use my phone so he could check Home Depot’s app. He then walked over to a computer with my phone in hand. When I approached to see if he had found the item, I noticed he immediately closed my Photos app — where I store private and personal photos of my wife and myself. His reaction made it obvious he had been going through my personal photos without permission. I confronted him immediately. On the way to speak with management, he began using his own phone, which made me concerned he may have transferred or deleted something. The manager, Stephen Helsel, showed little concern about the situation or the clear violation of my privacy. Marcus allowed the manager to view his photo gallery, but when I requested to see his “Recently Deleted” folder, he refused and stated he was “not comfortable” doing so. This entire experience was disturbing, unprofessional, and completely unacceptable. Customers should never have to worry about employees accessing private information or personal photos while simply trying to make a purchase.
Response from Best Buy
May 25, 2026
HEllo, Thank you for the review, We understand your concern with you recent experience and your phone being looked through. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 156798
Alex
May 20, 2026
1 out of 5
Ok. I went pick my order. The front desk welcomed me and showed me where I go. Then I wanted to buy something but they're not helpful. There were about 5 guys. I ask them twice but they're not moved.
Response from Best Buy
May 20, 2026
Hello, Alex, Thank you for taking the time to share your feedback with us. We understand how important excellent customer service can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 154927. Facebook (https://bby.me/vVBW0d) Twitter/X (https://bby.me/UBAG1R) Instagram (https://bby.me/DTxPPE) We look forward to assisting you there.
Christopher
May 20, 2026
5 out of 5
They are very efficient.

About Best Buy Reynoldsburg

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