Destiny J
November 01, 2025
Helpful staff with quick service
Most awful custom service ever! I despise this place. Said they would deliver my washer on Wednesday between 3 n 7p. They call me at 1p n say they r at my place. I was at work. I said u arnt supposed to be there yet. Driver was like too bad we will come back Saturday. I said I need it now Lowes was going to deliver to me 2 days sooner than u guys. He's just rude to me n says Saturday lady. I said this isn't my fault worker at best buy said Wednesday 3 to 7. I called customer service explained what happened they told me ok soonest we hv is Saturday. I said I hv kids been without a washer for a week please I need it before Saturday. I could hv went with Lowes I hv before never had this problem. He said ok we will refund go with Lowes I said how long will that take he said 7 to 10 business days I said he didnt take 7 to 10 for ya all to take my money! Rudest ppl I hv ever dealt with then Saturday they didnt even set up my appointment at all this time! I was irrate by this time.My friend said same thing happened to her with them. This is the best buy in Reynoldsburg. They r the absolute 💯 worst place I've ever dealt with! Im thinking about calling the better business bureau on them. I shouldn't be getting treated this way by a business I just gave my entire paycheck to!!! Custom service hung up on me 3 times.🤬🤬🤬
Response from Best Buy
October 31, 2025
Hello, Toni,
It seems like you had a delivery that was set up like normally between 7:00am to 7:00pm as we don't have smaller delivery windows. We can understand that this can be an inconvenience. It also seems like you had spoken about cancelling the order and not requesting the delivery to be reattempted on Saturday. We would be glad to support you if you still have concerns we can help you with if you would like to reach out to us on any of our social media profiles below with Review 63040 for support.
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Very very (100) bad. They lied, they not like to returned, please all the customers u need to be safe
Laurence O
October 26, 2025
Came here for an Insta360 GO3s. Not in stock. In fact, most of the time you stop by here, things will not be in stock. I don't want to give amazon all my money. But Best Buy is not making it hard enough for me not to. Such a damn shame
Response from Best Buy
October 27, 2025
Good Morning, Laurence,
We absolutely understand how you are feeling after being unable to find the item you were looking for while shopping in store with us. If there is ever an issue finding the item you are looking for, our teams would be happy to assist you with placing a home delivery order or a store pickup order, to better assist you. Please feel free to send us a private message on social media, so our teams can help.
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