Garbage experience. None of the staff were looking to help me, just stood around awkwardly and avoided. Was about to make a purchase. Never coming here again and I highly recommend others don’t go either. Find someplace else for your needs.
Not many TVs or sound bars in the store. I got a TV, the TV was delivered but did not have the required inputs that I needed so I had to exchange it. It's took 2 weeks to get the exchange. When I got the exchange it was broken it has a problem in the picture, so the guy told me I was going to have to exchange it again. When my delivery day came Best buy call me and told me they didn't have my TV, so I had to reschedule the date & I've been waiting more than 2 weeks for this exchange. My delivery date is the 11th let's hope they have the TV this time.
Purchased an open box- excellent soundbar for pickup but when I went to retrieve it was missing the subwoofer, all cords, packaging and remote. I drove 35 min to this store specifically because it was listed as excellent condition so should have included everything. I ended up ordering another open Box, good condition from the Reyboldsburg store fir $30 less. That one was in excellent condition with all accessories. I wanted open box as these were on clearance for 70% off retail.
Response from Best Buy
July 26, 2026
Hello, Lee,
We are sorry to hear that your first purchase was not in the condition shown online. We would be glad to notate any concerns if you would like to reach out to us on any of our social media profiles below with Review 193713 for support.
Facebook (https://bby.me/rE2ekC)
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Instagram (https://bby.me/RPHQDN)
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