Best Buy Sandusky

I scheduled a car stereo installation at Best Buy on 2/2/2025 for 10:00 AM on 2/19/2025. In the weeks leading up to the appointment, I received a confirmation email and FOUR confirmation texts, including one at 8:00 AM on the day of the appointment, reassuring me that everything was set. But when my stepson arrived at 10:00 AM, he was told that the only employee who installs car stereos wasn’t even there—he had taken his child to a doctor’s appointment and wouldn’t be back until noon. No call, no heads-up, nothing. When did Best Buy start thinking it was acceptable to schedule appointments, confirm them repeatedly, and then just not bother showing up? To make things worse, the installer didn’t actually return until 1:30 PM—three and a half hours after the scheduled time. Then, after all that waiting, it turned out that this so-called “expert” with 20 years of experience in car audio couldn’t even remove the factory stereo. That’s literally step one of the process. If you can’t even do that, what exactly are you qualified for? This was a complete and utter waste of time. The level of incompetence and lack of professionalism at this location is astounding. I wouldn’t trust them to install an air freshener, let alone a car stereo. If you value your time and money, go ANYWHERE ELSE for your car audio needs.

I was shopping for a new TV and found open box TV one day and then came back two days later to purchase and it was $125 more than the 2 days before. And they said there was nothing that they could do, they get marked up and marked down like that even on clearance open box. Everyone was really nice about it but poor customer service on bestbuy part to mark up and mark down open box item’s TV and not honor the original price open box clearance price. Just goes to show companies like this Mark stuff up just to mark them down to give the illusion of some sort of a sale. The manager made a comment that he was interested in buying it because it was an open box that was also on sale however nothing about an extra sale on top of the open box was displayed. It seems like this is more beneficial to the employees that work there who get first dibs on sales and open box merchandise instead of customers. I drove quite a distance just to find out the TV was $125 more than a couple days before for no reason. Waste of my time when they could’ve just sold it to me for the original price considering it was just two days ago. I can’t express how disappointed I am with bestbuy! If someone would’ve expressed to me that the open box TV was also on sale the first time i seen it, I just would’ve purchased it that day instead of waiting for my day off on Wednesday. But the salesman didn’t even mention they were having a sale. He just said it was an open box TV. I own my own business and I would never treat a customer this way, especially when they’re standing there with money in hand, ready to buy the item.

I am technology challenged and the nice young men helped me more than they knew! They went above and beyond. Kudos? 👏

Stood around and waited for someone to help me/unlock a cabinet to look at a product for 20 minutes. Left and went to Target to buy!