Best Buy Tri-County

The absolute WORST customer service I have ever experienced. Save yourself the headache and do not purchase from the outlet or Best Buy at all. We got a washer from them in August and by December it was broken. It was under warranty and we were given the run around and lied too on multiple occasions. Every single person employed by this company that we have spoke to has the brain capacity of an acorn. If they try to send you a 3rd party technician (specifically a gentleman named Alvin/Al, avoid at all costs) they will mark in the system that they have came to assess the machine when in reality that is a lie and they never show up for their scheduled appointments. I took THREE separate days off work waiting around for these people. Eventually I get them to send out a Geek Squad technician (Trevaughn) and he orders parts for the washer and sets a day to come and fix it once they arrive. Great, finally getting a resolution or so I thought. He calls the day of the appointment to tell me he cannot make it to the appointment anymore but the store manager (Brad) “approved an exchange”. Cool. We will go up to the store and pick out a new washer for the exchange. We do that, set up delivery, and they come to deliver us a DRYER. Our dryer was fine. Our issue has been the washer….. so once again I’m sitting on hold with these people, almost 3 months later with no resolution. I’ve got a broken washer and 3 boxes of parts sitting at my house that they sent to us for the technician to fix the washer that nobody has even tried to actually fix. The customer service supervisor, Tonya, frankly should not be a customer service supervisor let alone a customer service rep at all. She’s rude, interrupts, and speaks to you like a toddler. Dealing with ANYBODY at this place feels like a fever dream. Nobody is on the same page and they get an attitude with you for THEIR mistakes. They set up an exchange to be delivered this Monday so we will see how that goes but I won’t hold my breath. This place should be ashamed of themselves. You’d think I was asking for a rocket science to come out and fix the issue. A complete waste of time and space. AVOID AT ALL COSTS.

Looking to update the kitchen, with a new range . Looked at 50 different models at 3 different stores. Then we came across this Viking six burner gas top and oven. Found ours by accident sitting all by its lonesome . What's better is the $4000.00 dollars off price tag. This unit is a piece of artwork from the cast iron tops to the massive oven racks. Happy wife happy life!

This particular store has a huge selection of discounted appliances. However, you have to call the manufacturer to find out if the appliances come with a warranty.

A really cool place with a lot of different items. Although the items are scratch and dent, which lead to a very good discount.