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Recent Reviews

4.0
(1904 reviews)
Coach C
June 25, 2026
1 out of 5
I was very disappointed when I arrived and they told me the person I spoke with over the phone have me the wrong information. They said the call center didn't have accurate information and unfortunately mislead me. I wasted a 1 hour round trip drive😒
Response from Best Buy Outlet
June 25, 2026
Good Afternoon, Cailah, We certainly understand how you are feeling after not getting the information you needed when you called in. We would be happy to review this situation further. Please feel free to send us a private message on social media, so our team can better assist you. In your message, make sure that you include your Google review case ID: #177885. - Facebook (https://bby.me/tyoRKv) - Twitter/X (https://bby.me/Fen9a2) - Instagram (https://bby.me/X3RQ6p)
Ron J
June 20, 2026
5 out of 5
Great prices and good service... Very helpful staff, Trey did great job letting us look and compare products... Very patient and understanding while we searched
Yitzhak
June 03, 2026
1 out of 5
Don't buy from this place. There have no service. You better check the warranty before you buy anything They told me i can perches an insurance But now i found out that they send you to the manufacturer... And I'm getting the worse service from the manufacturer When you buy at Lowes for example, and you pay for insurance, you don't have to deal with the manufacturer But "bestbuy" are saving money by scamming you.. Please read this message, LG has been sending those messages every day since i asked for a technician, They try to make you scared and cancel the technician- "Good day! This is Nori from LG following up on your service request. Have you had a chance to try the troubleshooting steps we provided? Once you've completed them, please let us know the outcome by selecting one of the options below. Please ensure that all recommended checks have been completed prior to our technician's visit to avoid any unnecessary charges. Please be advised the All manufacturing defects are covered under the manufacturer's warranty. Our warranty does not cover any issue related to installation, misuse, maintenance, physical and cosmetic damage and user error. If the technician discovers that the root cause is not a manufacturing defect or that the unit is functioning as intended you may be responsible for any service charges. a) I will try the recommendations first. Cancel the service request and I will call back if the issue is not fixed. b) Troubleshooting steps worked. Please cancel my service call c) Troubleshooting failed, proceed with t he technician visit. d) Service not needed. Cancel service call Reply STOP to opt out." What a bad service! Don't buy from best buy
Response from Best Buy Outlet
June 03, 2026
Hello. Thank you for your feedback. If you need any assistance, please feel free to reach out to us on social media. Our team would be happy to help assist you on any of the following: Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuy Support. Thank you.
Michael
June 01, 2026
1 out of 5
Very bad service. You need to know that you are buying products that might have problems And although you pay for insurance you will need to fight with them until they will agree to send a technician. When it's a stove or refrigerator of washing machine you can be stuck without it for a long time until you will get any service. Be aware
Response from Best Buy Outlet
June 01, 2026
Hello, thank you for leaving us a review. Getting your appliance serviced quickly is definitely ideal. Can you please reach out to us via private message on one of the following platforms with more detail about your experience? Please begin your message with "This is regarding my Google Review #159813". Facebook (https://bby.me/FS2Bbq) Twitter/X (https://bby.me/HeG07r) Instagram (https://bby.me/Miv0IF)

About Best Buy Springdale Outlet

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