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Best Buy Springdale Outlet
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Recent Reviews
4.0(1905 reviews)
Jake &
June 26, 2026
1 out of 5
I will NEVER be making another purchase from this store. My husband and I recently moved and our laundry room is much smaller than our previous house. Our previous washer and dryer did not fit so we decided to purchase a stackable unit to save space. We purchased an Electrolux washtower that was supposedly in excellent condition. I did a load of laundry the day of delivery (1 week after purchase) and the dryer not only didn’t work (no heat) but it sounded god awful when it was run. Went to the store, they said they didn’t need proof that the machine was broken, and immediately started an exchange. The second time around my husband and I decided to go with an LG wash tower. We asked if it could be tested in store and the employees informed us it could not. My husband tested the machine while the delivery men were there and the washer doesn’t work!!!!! The delivery men said my husband couldn’t decline the delivery. The delivery men called someone from customer service for my husband. Customer service only offered to have someone come out to repair it (after two broken machines, I don’t trust anyone they’d send to repair it) or 10% off a brand new system. ONLY 10% off when I’ve now had TWO broken machines delivered to me? That’s outrageous! I’m now going to have to utilize a friend’s machine for at least another week or two (I just predict I’ll get something broken even if it’s a new machine.) This store has lost my trust and I won’t be back. Also, if Best Buy doesn’t make this right and give me a more robust discount I’ll be taking my business elsewhere.
Response from Best Buy Outlet
June 26, 2026
Hello, thank you for leaving us a review. Knowing your appliances are going to function as described is important. Can you please reach out to us on Facebook (https://bby.me/0GhIAy), Twitter/X (https://bby.me/5KpXgS), or Instagram (https://bby.me/r65pPQ) with more information about your experience? Please begin your message with "This is regarding my Google Review #178337".
Coach C
June 25, 2026
1 out of 5
I was very disappointed when I arrived and they told me the person I spoke with over the phone have me the wrong information. They said the call center didn't have accurate information and unfortunately mislead me. I wasted a 1 hour round trip drive😒
Response from Best Buy Outlet
June 25, 2026
Good Afternoon, Cailah,
We certainly understand how you are feeling after not getting the information you needed when you called in. We would be happy to review this situation further. Please feel free to send us a private message on social media, so our team can better assist you. In your message, make sure that you include your Google review case ID: #177885.
- Facebook (https://bby.me/tyoRKv)
- Twitter/X (https://bby.me/Fen9a2)
- Instagram (https://bby.me/X3RQ6p)
Ron J
June 20, 2026
5 out of 5
Great prices and good service... Very helpful staff, Trey did great job letting us look and compare products... Very patient and understanding while we searched
Vivian
May 31, 2026
5 out of 5
Trey help me so much with my purchase he is an amazing salesperson very polite and very courteous I would definitely look him up if I ever purchased at best buy outlet