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Best Buy Springfield
Services Offered
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Samsung Experience Shop
Car & GPS Installation Services
Apple Authorized Service Provider
Trade-In
Hearing Solutions Center
Find Items in This Store
Specialty Shops and Services
More to Explore
Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1563 reviews)
Jeff P
April 18, 2025
3 out of 5
A million people working and not one asked if I need anything
Response from Best Buy
April 18, 2025
Hey there.
Thank you for your review, Jeff. We are saddened to hear that you had a negative experience with us. This is not the kind of experience we want our customers to have at our stores. We would love to learn more about this situation. Please feel free to reach out to our support teams on social media, so we can better assist you.
- Facebook (http://facebook.com/BestBuy)
- Twitter/X (http://twitter.com/BestBuySupport)
- Instagram (http://instagram.com/BestBuy)
When reaching out, please mention it is regarding your Google Review 65054632.
Kindest Regards,
^Vanessa
Clyde H
April 15, 2025
5 out of 5
Was a merchandise pickup. Service was great, in and out. Both team members were very professional.
James S
April 15, 2025
5 out of 5
I was helped today by general manager Kevin Cameron. Kevin was helpful, knowledgeable and fast. He helped with my immediate concern quickly but also answered every unrelated question along the way. Quite simply Keven was great.
Brian K
April 06, 2025
5 out of 5
We always receive good customer service at this location. Yesterday we needed to buy a dehumidifier and git great service from every employee we came in contact with. Brandon, at least I think that was his name, spent a lot of time with us answering all sorts of questions and was really friendly and personable. Great staff!