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Frequently Asked Questions About Best Buy Springfield

How do I check product availability at the Springfield Best Buy?
How do I check my order status?
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
I bought a gift that requires service/installation. When can I expect that to be scheduled?
What are Best Buy Springfield stores’ holiday hours?

Recent Reviews

4.1
(1588 reviews)
Jack W
October 05, 2025
1 out of 5
Asked where an item would be located was pointed in the complete wrong section of the store took me twenty minutes to find what I was looking for went to check out I’ve now been standing here waiting to check out 5 workers have helped other people while I was standing at the sign after they would help the other people they would just walk off like I wasn’t there never coming back I’ll go to Columbus from now on
S S
September 28, 2025
1 out of 5
Was not able to exchange an unopened never worn smartwatch for different model 3 weeks after purchase. Best buys horrible customer service and exchange policy is why Amazon is taking over the world
Response from Best Buy
September 28, 2025
Hello, Thanks for sharing this with us. We get finding out that the smartwatch that you purchased, couldn't be returned, even unopened, wouldn't have been ideal. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/ep4qj8), Twitter/X (https://bby.me/yl81vd), or Instagram (https://bby.me/2tgoav), and mention your "Google review #49299", and we'd be happy to review this further with you.
Mark B
August 28, 2025
5 out of 5
Good help, clean business
Carolyn H
August 28, 2025
3 out of 5
Didn't help me at all

About Best Buy Springfield

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