Best Buy Springfield

Best Buy used to be one of the most enjoyable stores to visit, but the experience has declined to the point where it feels like they’re heading down the same path as Circuit City. The store looks smaller every time I walk in, and the product selection keeps shrinking. What really stands out now is the amount of merchandise locked in giant metal cages. I understand securing high‑theft items, but when half the sales floor looks like a warehouse storage area, it doesn’t create a shopping environment. It makes customers want to leave, not browse. If items need to be locked up, they should be kept in the back — not displayed in cages that dominate the store. The overall layout communicates downsizing, not confidence. Empty sections, reduced inventory, and a lack of hands‑on displays take away the “tech destination” feeling Best Buy used to have. It’s disappointing to see a store that once led the industry now look like it’s preparing for the end instead of reinventing itself. I’d like to see Best Buy turn things around, but that will require more than cutting back. They need to rebuild the experience, not keep reducing it.

Good

The delivery and installation of a stove and dishwasher was a nightmare. The gas stove was installed and then the dishwasher. When they tried to start it they found it was defective. They turned the stove on to burn off chemicals but because the electricity to the dishwasher was turned off there was no kitchen fan. The toxic fumes made us sick. Days later a new dishwasher was delivered to the kitchen right in front of the defective one. This meant we could not even use the kitchen. Eventually the broken dishwasher was uninstalled and the second new one put in place.

There is conflicting information regarding family purchases.