Best Buy Springfield

Ordered a Viper remote car start from Best Buy. Went to schedule to have it installed and had to go thru hopes to get it scheduled which was 20 miles away since the one 5 miles away in Beavercreek is backed up 2 months. We arrive on time to the appointment, had to set up transportation but we got there 10 minutes early. Back door was locked. Went around front, ran into asking if we needed help. So he said he would go back and tell the installer we were there. He did not seem like he wanted us to follow him but we did. Now we have to pulled car back around to the back, again. We go in, the tech Rob Gonzo, asked us if we had a t-harness. Nope. He then got the MOD to credit us for that part as it was their fault. So we get that out of the way and then, after set up transportation, dealing with their useless scheduling system multiple time to get this installed out of town finally the tech Rob Gonzo tells us Viper is not what they used to be and continues to tell us just last week a customer could not get his doors unlocked and the key fobs would not do anything. HE suggested a different brand if it was him. That brand is not in stock. Number 1, I'm not installing something I bought from best buy for best buy to tell me it is not safe and expect problems. Ok spoke to JT at service desk. He explained yes sorry but this happens all the time and acted like we should just expect that. He said corporate is to blame because best buy will not let you speak to the installers to schedule. If they had been allowed to speak to customers ,the installer's may have advised us to not buy Viper products. Ok problem solved then. Best buy,,, you will never ever get one penny from me or my family ever again. I will let everyone know how bad best buy runs their show.

I go here to checkout products in person or find items sometimes at a better discount than online. Staff has always been curtious, helpful, and friendly without being pushy.

Entered the building and asked the employees at the front for a Bluetooth Adapter for my PC. Was told they didn’t have them there, was directed to Amazon to order one. Left building. Checked online in my car. Said it was available for pick-up at this store. Gave me the location online. Went back in and grabbed what I needed and checked-out. Overall poor customer service experience due to uninformed customer service representatives. 2 stars because the product I needed was in store.

Good place for electronics shopping