Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1588 reviews)
Jack W
October 05, 2025
1 out of 5
Asked where an item would be located was pointed in the complete wrong section of the store took me twenty minutes to find what I was looking for went to check out I’ve now been standing here waiting to check out 5 workers have helped other people while I was standing at the sign after they would help the other people they would just walk off like I wasn’t there never coming back I’ll go to Columbus from now on
S S
September 28, 2025
1 out of 5
Was not able to exchange an unopened never worn smartwatch for different model 3 weeks after purchase. Best buys horrible customer service and exchange policy is why Amazon is taking over the world
Response from Best Buy
September 28, 2025
Hello,
Thanks for sharing this with us. We get finding out that the smartwatch that you purchased, couldn't be returned, even unopened, wouldn't have been ideal. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/ep4qj8), Twitter/X (https://bby.me/yl81vd), or Instagram (https://bby.me/2tgoav), and mention your "Google review #49299", and we'd be happy to review this further with you.