Frequently Asked Questions About Best Buy Springfield
How do I check product availability at the Springfield Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Springfield Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Springfield stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Springfield Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(1592 reviews)
B S
November 16, 2025
5 out of 5
Go to the store and talk to awesome people. When you try to call it will send you to a call center of no help. The store had a great selection and the staff was super knowledgeable with all of the understanding that I needed to help my son. I will always go back to this place for our electronic needs.
Michael S
November 15, 2025
5 out of 5
The general manager was very helpful and polite.
joel l
October 15, 2025
1 out of 5
Went in store paid cash for a radio totaling over 900 dollars Radio was defective went in today with a receipt. They are willing to do the refund via check only refused to give back cash and must wait two weeks for payment.
Nobody U
October 12, 2025
1 out of 5
I ordered a laptop for my work from home job. I was told it would be here in 2 days. Now it's sitting in vandalia Ohio and has said delayed for days. When you try and call Best buy you get sent jumping through a bunch of hoops on their phone system and it's almost impossible to speak to someone. I will never purchase from the store again. Now I start a new job tomorrow and I have no laptop. Epic failure.