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Services Offered
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Frequently Asked Questions About Best Buy Strongsville
How do I check product availability at the Strongsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Strongsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Strongsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Strongsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1981 reviews)
Cate H
June 14, 2026
1 out of 5
Made me wait 30 minutes after my appointment to then have the poor employee tell me they can have the parts but can’t fix it today because he has another appointment later. Not the employees fault at all but upper management and the systems because that is actual terrible.
Response from Best Buy
June 14, 2026
Hello, Cate,
Thank you for reaching out to us here. We understand how important a repair can be, and we would like to take a closer look into this with you. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 172428.
Facebook (https://bby.me/RwhBAW)
Twitter/X (https://bby.me/00n39k)
Instagram (https://bby.me/GdZifg)
We look forward to assisting you there.
Jay
June 09, 2026
4 out of 5
Service was spot on
Alescia P
June 08, 2026
5 out of 5
Big shootout to Leo for helping me with my daughter iPad issue! Great customer service and went above & beyond! You don’t get that often anymore!
Наталі С
May 26, 2026
1 out of 5
Very disappointed with Citi Bank and the Best Buy credit card service. We applied for a credit card over a month ago, and since May 1st we have been stuck in the same endless cycle.
Every single time we receive a letter saying they “cannot verify our identity” or that the SSN information is incorrect. We call the number provided in the letter, spend a long time explaining everything again, provide all requested information, and the representatives always say: “Everything looks good now, just wait for a callback.” But nobody ever calls back.
Then another letter arrives with the exact same issue, and the whole process starts over again.
We have called multiple times, repeated the same information over and over, and nothing gets resolved. Customer service keeps giving false hope but provides no actual help or follow-up.
This has been an extremely frustrating and exhausting experience. A month later, we still do not have the card, no real answers, and no solution.
Response from Best Buy
May 26, 2026
Thanks for sharing this review. We're concerned to hear about this experience. Since this is an issue with the Best Buy Credit Card through Citibank, we recommend reaching out to Citibank support for further assistance. If you'd like to share additional feedback with us, or need help with anything else, feel free to reach out to us via our social media channels on Facebook (https://bby.me/Bovoiy), Twitter/X (https://bby.me/93xptY), or Instagram (https://bby.me/1SJBF1). Please include the Google Review reference number #157393 when reaching out.