Went in, the friendly greeter asked what I was looking for, I told him, he pointed me where to go -purchase made (cashier had a great smile). In and out in less than 5 minutes.
Just what you would expect from Best buy. Great customer service and great one-on-one service
Was trying to set up an appointment at The geek squad counter in Strongsville Ohio. There was one person in front of me so I waited. They were looking through many note cards to find what they needed. This went on for about 25 minutes or more and was not handled well at all. I ended up leaving as did the people behind me. Obviously they should have told the person to find what they need and come back to the counter. I'll get the work. I needed done locally with better service.
Edward B
December 01, 2025
Awful. New computer was 20 minutes old when it was returned to Best Buy. Dell laptop did not work as it did not boot up. Screen was broken.