We went to the strongville location to buy a specific tv, showed the salesman the model number and everything. Since they didn’t have any on display he looked it up and said “ Yes, we have one left in the back” he returned with what looked to be the right box, rang it up and even helped load it into my truck. This morning. When i was about to remove it from the box, i noticed it’s the wrong model number. One could say you should have looked at that prior to paying so i take some of the blame for that. The part that is frustrating to me is that i can’t get anyone on the phone in that same store to discuss what to do. An hour of my time wasted calling and talking to 5 different people. When the last person i talked to wanted to transfer me to yet another person, that is when i said forget it. I will never buy anything from Best Buy again. Your customer service is horrible. Passing someone from person to person is not ok. Shame on you.
Response from Best Buy
April 18, 2025
Hello, Mark,
Thanks for reaching out and providing your feedback. Trying to contact your local store to get answers should be easy, so I can understand your frustration. While our local stores are unable to receive direct phone call, we provide other ways to contact us. We would love to formally document your experience and do what we can to further assist you. If you have a minute, please reach out to us in a private message or DM. You can reach us at:
Facebook: http://facebook.com/BestBuy
Intagram: http://instagram.com/bestbuy
X: http://twitter.com/BestBuySupport
Please provide your full name, phone number, email, and your review number 65054798. We look forward to working with you.
Kind regards,
^Aaron
Terrible experience at this store by an employee named Lisha. She was very rude and pushy with my grandma who was trying to buy a phone. Tried to submit a complaint on Best Buys website but of course there's no direct way to do so.
Response from Best Buy
April 17, 2025
Hello, Rachel,
Thank you for reaching out regarding your grandmothers purchase experience. I can understand that having a subpar experience in store can be difficult. We would be happy to help with filing a complaint, or you can reach out to the local store manager as well to file a complaint. You can reach out to us on any of our Social Media Profiles below in a Direct or Private message with Review 65052517, including your full name, email, phone number and all details on your concern.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Hagen was very helpful. He is knowledgeable and knows what he’s talking about. If you have any questions regarding laptops/windows/microsoft/speeds/wifi, he’s your guy to go to. He deserves a raise!!!
I went in to trade in my M1 MacBook and trade up for a newer model. The associate who helped me was awesome. He went above and beyond in order to make the trade in and purchase go smoothly. I wish I remembered his name to give a little shout out. (Glasses, taller, poofy hairstyle) Great experience.