Best Buy Strongsville

Bought brand new AirPod Pro 3 for my girlfriend via curbside. Got home an after dinner when we opened them up. There was only one AirPod in there and they were dirty. I will be bringing them in tomorrow, which is February 22 2026 for an exchange? Hopefully they exchange them if not, there will be problems.

Do you send messages Asked him does he know anyone he says no Only airport people that he sees Was people outside our close by him Only people that's at hotels

I recently ordered a ring for in-store pickup. The display ring I tried on fit perfectly, but the ring I received was noticeably smaller than the display model in the same size. I returned to the store the next day hoping to exchange it. BestBuy.com showed two of the correct size available at the Strongsville location. I tried calling the store to confirm availability before driving out, but I was told there is no direct in-store phone number. The call was routed overseas, and they were unable to verify whether the ring was actually in stock. I took the time to drive there anyway, only to be told by a sales associate that the ring size was not available. This could have been resolved with a quick phone call and saved me two hours of my day, plus gas. The lack of efficiency and basic customer service was disappointing. Having multiple associates greeting customers at the front is nice, but it doesn’t replace having a reliable way to confirm inventory or speak directly with the store when needed. I expected a smoother experience, especially for something as simple as an exchange.

Super helpful staff, wasn't pushy but we're very knowledgeable of the products. Bought a washing machine.