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Best Buy Strongsville
Services Offered
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Frequently Asked Questions About Best Buy Strongsville
How do I check product availability at the Strongsville Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Strongsville Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Strongsville stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Strongsville Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1866 reviews)
mark s
April 18, 2025
1 out of 5
We went to the strongville location to buy a specific tv, showed the salesman the model number and everything. Since they didn’t have any on display he looked it up and said “ Yes, we have one left in the back” he returned with what looked to be the right box, rang it up and even helped load it into my truck. This morning. When i was about to remove it from the box, i noticed it’s the wrong model number. One could say you should have looked at that prior to paying so i take some of the blame for that. The part that is frustrating to me is that i can’t get anyone on the phone in that same store to discuss what to do. An hour of my time wasted calling and talking to 5 different people. When the last person i talked to wanted to transfer me to yet another person, that is when i said forget it. I will never buy anything from Best Buy again. Your customer service is horrible. Passing someone from person to person is not ok. Shame on you.
Response from Best Buy
April 18, 2025
Hello, Mark,
Thanks for reaching out and providing your feedback. Trying to contact your local store to get answers should be easy, so I can understand your frustration. While our local stores are unable to receive direct phone call, we provide other ways to contact us. We would love to formally document your experience and do what we can to further assist you. If you have a minute, please reach out to us in a private message or DM. You can reach us at:
Facebook: http://facebook.com/BestBuy
Intagram: http://instagram.com/bestbuy
X: http://twitter.com/BestBuySupport
Please provide your full name, phone number, email, and your review number 65054798. We look forward to working with you.
Kind regards,
^Aaron
Rachel
April 17, 2025
1 out of 5
Terrible experience at this store by an employee named Lisha. She was very rude and pushy with my grandma who was trying to buy a phone. Tried to submit a complaint on Best Buys website but of course there's no direct way to do so.
Response from Best Buy
April 17, 2025
Hello, Rachel,
Thank you for reaching out regarding your grandmothers purchase experience. I can understand that having a subpar experience in store can be difficult. We would be happy to help with filing a complaint, or you can reach out to the local store manager as well to file a complaint. You can reach out to us on any of our Social Media Profiles below in a Direct or Private message with Review 65052517, including your full name, email, phone number and all details on your concern.
Facebook (facebook.com/BestBuy)
Twitter/X (x.com/BestBuySupport)
Instagram (instagram.com/BestBuy)
Sincerely,
^Tommy
Yesenia K
April 02, 2025
5 out of 5
Hagen was very helpful. He is knowledgeable and knows what he’s talking about. If you have any questions regarding laptops/windows/microsoft/speeds/wifi, he’s your guy to go to. He deserves a raise!!!
andrew j
April 02, 2025
5 out of 5
I went in to trade in my M1 MacBook and trade up for a newer model. The associate who helped me was awesome. He went above and beyond in order to make the trade in and purchase go smoothly. I wish I remembered his name to give a little shout out. (Glasses, taller, poofy hairstyle) Great experience.