Best Buy Strongsville

Super helpful staff, wasn't pushy but we're very knowledgeable of the products. Bought a washing machine.

Had a very frustrating experience at this Best Buy. The store employee, Issac, repeatedly pressured me to apply for a Best Buy credit card after I clearly declined multiple times. It felt pushy and uncomfortable, not helpful. To make matters worse, I was sold an open-box Apple Pencil that is still linked to the previous owner’s Find My account. Because of this, the previous owner can track my location through the Apple Pencil, which is a serious privacy and safety concern. This product was clearly not properly reset or inspected before being resold. Between the aggressive credit card pressure and selling an Apple product that allows a stranger to track my location, this experience felt careless and unprofessional. I expect far better quality control and respect for customer privacy from Best Buy.

I had a frustrating experience at this location due to an employee named Isaac. He was extremely pushy about signing me up for the Best Buy credit card and would not take no for an answer. Even after clearly declining multiple times, he continued to bring it up and apply pressure, which made the interaction uncomfortable and awkward. I understand that employees are encouraged to promote the card, but there’s a big difference between informing a customer and aggressively pushing something they’ve already said no to. This really took away from what should have been a straightforward shopping experience. I hope management addresses this, because tactics like this make me less likely to want help from staff in the future.

Great service in the cell phone department.