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Frequently Asked Questions About Best Buy Toledo
How do I check product availability at the Toledo Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Toledo Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Toledo stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Toledo Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(3650 reviews)
A L
September 12, 2025
1 out of 5
The Worst Customer Service Experience of My Life
I drove over four hours from Detroit to the Best Buy in Findlay, Ohio after purchasing an open-box 75-inch TV online. What should have been a simple pickup turned into a nightmare.
First, there was an issue verifying my payment. Then an issue with the pick ticket. Then another issue actually getting the TV. After wasting hours waiting around while employees fumbled, I was told they couldn’t complete the transaction. Instead of honoring my purchase, they refunded me and told me they were closing for the night—leaving me with no TV, no solution, and over $100 wasted in gas.
I spent four hours driving and another two hours dealing with their incompetence, only to walk away empty-handed. The employees were dismissive, unhelpful, and clearly more concerned about going home than helping a paying customer. When I tried calling the 1-800 customer service number for help, I was met with the same careless, rude attitude.
This is hands down the worst customer service I have ever experienced. I wasted an entire day, my money, and my patience because Best Buy clearly does not care about its customers. I will never shop here again—and I strongly suggest anyone considering it to think twice.h
Response from Best Buy
September 13, 2025
Hello!
Thank you for sharing your feedback. We are sorry to hear your order experience wasn't as positive as we would've wanted for you. We'd be happy to look into your concerns to see what we can do to help.
For further support, please connect with us on Facebook: https://bby.me/28vivw, Instagram: https://bby.me/al2ian, or Twitter/X: https://bby.me/yrbio1 in a private message or DM. Be sure to mention your Google review 42828.
Craig L
September 12, 2025
5 out of 5
Can't say enough positive about this store. Noah helped us out with our printer and laptop needs. He was very professional and answered all of our questions.
Deborah G
September 11, 2025
5 out of 5
Good store and very helpful service.
Somnium H
September 06, 2025
5 out of 5
Guys went out of their way! Have to return before the 10th for great deals