They still haven't gotten my laptop back after 4 months and at this point, I'm just going to steal a switch 2.
Opinions m
August 20, 2026
You're losing two stars because there's no way to talk to somebody at the store. I drove over an hour only to find out that your account was off Verizon employee could have just told me
The staff at the Toledo,Ohio is the worst from management to staff I bought over 4k worth of merchandise just be treated like a dog when it came to geek squad installations and hookups by management and corporate I miss work several times, they scheduled time to come pretend to do the job and leave or to just simply not come at all and because I spent so much money that that refuse to refund I’m to forced to call a lawyer to see what can be done legally about it
Response from Best Buy
August 20, 2026
Arkilah,
We can understand how frustrating your installation experience has been and would be happy to offer our support. Please send a private message via Facebook (https://bby.me/9NGZ9n), Twitter/X (https://bby.me/9MFi5V), or Instagram (https://bby.me/1rqPZE) and reference Google Review 206771.