Kenneth H
February 04, 2025
Had terrible customer service.. the man in the home gaming system area tried to bs his way through a question I had about headphones which was obvious.. then I went to check out with the headphones I decided that was best and found about 9 best buy employees around 4 checkout stations mostly standing around for about ten minutes with the same customers at each one finally one is finished with a customer and I walk up to the
register they just walk up and leave and don't say a word.. absolutely terrible.. i sat $359 pr of headphones down and left!
Response from Best Buy
February 04, 2025
Hello, Kenneth,
Thanks for taking the time to leave a review here on Google. I can certainly understand expecting knowledgeable advice and efficient service when shopping at your local Best Buy.
For additional support, please reach out to us via social media. We would be happy to assist you on any of the following platforms:
Facebook: @BestBuy
Instagram: @BestBuy
Twitter/X: @BestBuySupport
Please be sure to mention the phrase “Google Review, Convo #64774972” when reaching out on social media.
Regards,
^Ravi
Employees were helpful. Showed me exactly what I wanted and where
Was in this morning had the opportunity to work with Moza Zaitouni. Man this young man should teach a course on customer service. He went above and beyond to not only fix my laptop issue, but went as far as to explain to why what was going on and how to fix it myself if the problem happens again. He even went as far as to make some adjustments on my cellphone tht had nothing to do with this issue I was there for. Polite, fast, helpful. Would recommend him all day, everyday.
Came in for a micro SD card. Was assisted and sold a regular SD card with no accompanying micro SD cars. It's very inconvenient because I am an over the road trucker and needed it for my dash cam and can't just run back and exchange it. It's hard enough purchasing products you can't use, but I don't have time to come back and go through the trouble of fixing the mistakes of the customer service agent.
Response from Best Buy
January 17, 2025
Hello, Rachel,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through social media, you can find us at a Social Media platform listed below and reference Google Review #64698542. Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Google Review #64698542
Thanks,
^Ezra