Best Buy Toledo

We had a work laptop purchased here that had the ribbon cable for the monitor wear out. We could replace it ourselves, but we had the protection plan so we brought it in for Geek Squad to do the repair. After a week we called to find out the repair status and were told that they decided to give us store credit instead of repairing the laptop. The customer service rep on the phone said they would be able to do a data transfer so we did not lose our corporate data from that machine. Sounds good at this point. I did confirm with the customer service rep that we could get the data off the old laptop and that the laptop was back at this local Best Buy store since I had been told that it would be sent out to Kentucky where they do all the actual computer repairs. So we scheduled an appointment and went in to get a replacement laptop and have them do the data transfer and were told that the laptop we brought in for repair was in fact not in the local store as we had been previously told and that it was most likely recycled. So getting our corporate data back was most likely not an option. The local employee said he would reach out to the Kentucky location to see the status of the laptop and would call. After no call, I called the local Best Buy number for an update which of course transfers to an overseas call center with no way of actually speaking with anyone locally. After explaining the situation, the rep says he would connect me with the local store manager and instead promptly hangs up on me. I get on the chat on bestbuy.com because I did not want to waste more time going through the automated phone system again and of course they cannot help at all and told me to call instead. I bit the bullet and called again and finally get transferred the the local store. They can't give me an update on the status of our data or the laptop, but even if they could get the data recovered, it would take 3 to 4 weeks. This was the first and very last time I will ever use Geek Squad and will most likely avoid Best Buy altogether after this not so great experience.

I went there for a specific item. They had it available so I purchased it.

Great service

I went there to buy a new phone. The customer service at this store is terrible. The first person to come help me with cell phones kept texting on his phone while trying to answer my questions and then said he had a meeting and left. The second person came to help me and he seemed to be ok until it came time to pay for the phone. I was charged for the phone and a service fee to transfer all my data from my old phone. Another person showed up and he left, not giving me a receipt or saying anything. The third person started doing the data transfer and he had no clue what he was doing. He walked away over to another area in the store . I waited for about 15 minutes and he came back. He told me that I will have to finish loading the rest of my apps and data on my phone then he walked away. I had to go find him and ask him for my receipt and the box my phone came in. After being in the store for about two hours I just left. I ended up doing a data transfer myself and it was so easy. Very bad service at this store, no one knows what there doing. I'll never go there again.