Deceptive sales tactics (bait and switch) led to my wife getting a new phone when all she went to this store for was a new screen protector. (She had a lifetime warranty.) She was told she could return it within 14 days. Phone was unacceptable so she went back. Now she was told no returns--only exchanges (but they had none of the phones she wanted)--plus they charged a restocking fee. (Still not sure that was a Best Buy or AT&T policy. We were told BOTH.) After over a week, no phone! (Promised delivery two different days, drove in four times--no go!) Eventually told it was "stolen off the Fed-Ex truck!") My wife is recovering from surgeries and was isolated at home with no means of communication! This store seems confused and incompetent--definitely didn't go out of their way to provide customer service. Blamed third party vendors, etc. instead of taking responsibility. Do not answer calls or texts--I was redirected three times to regional customer service, which is absolutely no help.
Patricia G
October 28, 2025
Great deal on a TV 55 in 218.00
Jackson fixed our phone that T Mobile couldn't. He is an asset to the Midwest City Best Buy. Friendly, courteous, and very good with phones that do not cooperate, very easy fix for his talent but not at T Mobile.
William w
October 20, 2025
Fast & friendly, I was in & out in 10 minutes! Got my charger for my Samsung 6 superfast. Thank you.