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Frequently Asked Questions About Best Buy Moore
How do I check product availability at the Moore Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Moore Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Moore stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Moore Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1757 reviews)
Edward C
January 10, 2026
1 out of 5
I am saddened by my recent experience with this company's Customer Care which should be renamed to CWDC customers we don't care. File a complaint 2 days before Christmas and it is now 1/10/2026 No resolution Waiting on hold for 45 minutes and no answer and can't finish this I am so discussed
Lacy A
January 10, 2026
1 out of 5
CAR SPEAKER INSTALLATION - Do NOT use!!!
I purchased back speakers for my son’s truck on 11/22/25 for his Christmas present.
It was scheduled to install on Dec 27, 2025.
On the way up to Best Buy, they asked if it was front or back speakers through text. My son arrived for his appointment and was informed that the two guys who scheduled the appointment didn’t schedule it for four hours and they wouldn’t be able to install it that day and booked it for two weeks on 1/11/26. I called corporate to complain being we live one hour away, corporate is in India and wasn’t able to assist. The man working at Best Buy said that there was not a code in the system when you schedule back speakers to take up four hours.
Fast forward to today, 1/11/26, our appointment was at 1:30. We drop the truck off and receive a call on our way home that they weren’t able to install it due to the plastic being brittle. It’s a 91’ Chevy and I understand that but mind you, the same man had installed the front speakers on this less than a month earlier.
So 49 days later and we still do not have the speakers installed.
The man argued with us for 15 minutes and blamed corporate about the piece being brittle and not being able to touch it when it was suggested they look at the vehicle when the appointment is being made to ensure this isn’t an issue.
Response from Best Buy
January 10, 2026
Hello Lacy,
Thanks for reaching out and providing your feedback about your installation. This confusion with the installation would be a concern. We can understand how you might be feeling. We'd like to see if we can help. To connect with a representative, you can contact us through social media. You can find us at a Social Media platform listed below and reference Google Review #103158 in a private message.
Facebook (https://bby.me/d1s97r)
Twitter/X (https://bby.me/4ainas)
Instagram (https://bby.me/3ezw22)
Morgan M
January 05, 2026
4 out of 5
Very friendly staff
Justme A
December 17, 2025
2 out of 5
This should be one star but the employees were great and the manager was super helpful. I purchased two open box discounted PS5 controllers. I took them home and sure enough both were not usable due to extreme stick drift. This needs to be a tested prior to putting them on the floor to sale to customers. Lucky I didn’t have to drive far but for others who live and hour away this would have not been fun. Great employees just terrible policy this needs to be fixed don’t put junk on the floor it takes two minutes to test a controller. Which will save Best Buy from outwardly looking like they don’t care about their customers.
Employees get 10 stars for being professional and helpful.