Best Buy Moore

bought a controller with a 2 year warranty for 120, employee said i could bring it in or exchange it whenever it has issues. finally decided to use said warranty and i get back 90 dollars no exchange and the actual controller price is 150. employee fought hard to make sure i didnt get a good deal so good on her.

I am saddened by my recent experience with this company's Customer Care which should be renamed to CWDC customers we don't care. File a complaint 2 days before Christmas and it is now 1/10/2026 No resolution Waiting on hold for 45 minutes and no answer and can't finish this I am so discussed

CAR SPEAKER INSTALLATION - Do NOT use!!! I purchased back speakers for my son’s truck on 11/22/25 for his Christmas present. It was scheduled to install on Dec 27, 2025. On the way up to Best Buy, they asked if it was front or back speakers through text. My son arrived for his appointment and was informed that the two guys who scheduled the appointment didn’t schedule it for four hours and they wouldn’t be able to install it that day and booked it for two weeks on 1/11/26. I called corporate to complain being we live one hour away, corporate is in India and wasn’t able to assist. The man working at Best Buy said that there was not a code in the system when you schedule back speakers to take up four hours. Fast forward to today, 1/11/26, our appointment was at 1:30. We drop the truck off and receive a call on our way home that they weren’t able to install it due to the plastic being brittle. It’s a 91’ Chevy and I understand that but mind you, the same man had installed the front speakers on this less than a month earlier. So 49 days later and we still do not have the speakers installed. The man argued with us for 15 minutes and blamed corporate about the piece being brittle and not being able to touch it when it was suggested they look at the vehicle when the appointment is being made to ensure this isn’t an issue.

Very friendly staff