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Services Offered
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Frequently Asked Questions About Best Buy Moore
How do I check product availability at the Moore Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Moore Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Moore stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Moore Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.2(1750 reviews)
Chris
December 04, 2025
5 out of 5
Got what I wanted. Huge discount for Christmas time sale
Brianna L
December 01, 2025
1 out of 5
I purchased a laptop on September 2nd. The sales manager told me that I would receive a 90 price-match guarantee if I purchased the $180 protection plan. He confirmed that it would cover Black Friday deals, so I committed. I watched the sale of the laptop continually to make sure I would receive a partial refund for the full-price purchase. When I saw that I could receive $450 back on Black Friday, I was denied the price match guarantee because they only are covered for 60 days. When I went to cancel my protection plan membership, I was only given a partial refund because it was past the 60 day limit. I should have received a $630 refund, but I only received $130 all due to misinformation. I feel that I was taken advantage of by the Sales Manager of Geek Squad at this location. I unfortunately cannot call the store because they do not take direct calls, and I cannot go in person because I live out of state. Whatever you do, do NOT go to this location, because they will surely nickel and dime you for your money with no remorse.
Response from Best Buy
December 01, 2025
Hello, Brianna.
We know how important it is to get the best price possible on a laptop. If you are still needing help, please reach out to us on one of the social media platforms below. Please be sure to include your review number,79612, when messaging us.
Facebook: @BestBuy
X: @BestBuySupport
Instagram: @BestBuy
khanghy n
November 30, 2025
1 out of 5
TLDR; A simple 5 minute find turned into a 20 minute scavenger hunt due to Sales Associate Laziness (Chris from computers)
Came in Saturday 11/29. Came in for 1 thing, USB C to C 4K or 8K video transfer cable (For my USB C monitor). Walk in, host in front directs me to computer section for more guidance. I go up to Chris to ask if they have a 4K USBC cable. Interrupts me and goes “No one makes 4K transfer cables”.. okay. I ask anything that can transfer USB C TO C laptop to monitor, “yeah it’s over there on the far wall” -proceeds to look down at his phone. Store was dead, all sales associates were standing doing nothing on their phones or the computer monitor and had no decency to just help me find 1 cable. A simple 5 minute find turned into a 20 minute scavenger hunt due to sales associates laziness.
Ended up going home to buy it off Amazon and had no rude customer service along that way.
Response from Best Buy
November 30, 2025
Hey there, Khanghy!
We fully understand the need for friendly and professional assistance in store. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #78669" for reference. You can find us here:
Twitter(X):
https://bby.me/ip6eq6
Facebook:
https://bby.me/kkm4iu
Instagram:
https://bby.me/t2hpql
Virginia H
November 30, 2025
4 out of 5
Didn't have what I wanted