Best Buy Moore

Absolute HORRIBLE experience made an appointment to get subs put in my truck was called that morning to tell me the tech was out so they rescheduled me for the 23rd and to show up at 930am which I did waited til 10am then was told no techs were coming in that day and they didnt show anything on the schedule. Then made an appointment for the 27th dropped my truck off at noon then called around 7pm to ask when it would be done i was advised that it would be done in half an hour after waiting I showed up at 845 and was told that they could not do it because of some wiring issue the tech did not feel comfortable with and that they had tried to call me to let me know which they did not so they had my truck all day and didnt do anything beside leave my back seat a mess not like it was when I dropped it off I will never use best buy again for anything !!!

1 hour curbside turned into 90 mins of waiting. Got fed up and went inside to ask for assistance. Their “warehouse” couldn’t find the item, but customer service says it is in stock (2 in stock, even) so they insist I cancel my order and buy the item again in-store. By the way, the item was right behind the customer service counter the entire time. It does not take 90 mins to a task that took me 90 seconds to resolve myself. Plus you make me spend $500 TWICE for the same item.

Overpriced merchandise

Absolutely the worst customer service experience I've ever had to deal with. They are extremely unreasonable about being flexible with delivering appliances. I had a set date for the early morning early afternoon delivery the salesman did not put on there that I wanted old appliances taken away so when they are on their way to deliver the day of for delivery they said it wasn't on there and I told them it was supposed to be. So he said that he had to call his boss about that situation then I get a phone call saying that the appliances will have to be rescheduled for another day and that they already took my appliances off the truck and back into the store which I had just been told this only 5 minutes prior from the delivery guy I was not given the option to move the appliances myself and still have them delivered which I could have done. It seems very clear they are not concerned about customer service or taking care of the customer and working with them for that I give them zero stars and I would never be a customer with them again or recommend them either.