Best Buy Norman

Alright, this might be a long one, so: TL:DR upfront: Team lead of Geek Squad needs an attitude adjustment; he made me feel like an idiot for asking for help. Wife, with no computer experience, replaced my laptop battery - currently charging with no issues. Try Norman Computer Repair instead. My cat and I recently fried my laptop battery’s capacity by placing/knocking water onto my desk. The bootup screen told me this, and I knew I could replace the battery myself, but needed to get the backing off of the laptop, with which I struggled. I took my laptop to Norman Computer Repair, and to check in, it is $100 down for labor and maintenance, plus whatever more they end up needing, if any. The main guy wasn’t there on the weekend, so I opted to look elsewhere. He said, and I quote, “take it to the Geek Squad, and they’ll tell you there’s nothing you can do, the computer’s busted, and you can 'try' to take it to Norman Computer Repair.” Not that I didn’t trust him, I just wanted a same day solution, I went to Best Buy’s Geek Squad. Mark Burgess (balding guy, glasses, acts like this –>) greeted me and I told him what had happened to the battery (pro tip: don’t do this if it involves "liquid"). He scoffed, and with a holier-than-thou attitude said “yeah, that computer’s busted, you’re not fixing that. We won’t do anything with it, because it’s fried, and the liquid will just corrode everything else. We can do a data transfer, but that computer’s done.” NO JOKE - VERBATIM: “We can’t do anything, but you can 'try' taking it to Norman Computer Repair I guess,” with an exaggerated eye roll. I explicitly said that I just need the back removed because, when I tried, the screw heads were stripping, and he again scoffed and nodded his head with a look of “yeah, you idiot, there’s water on it, I've seen this before.” I paused and looked for an explanation to this, but he kept the same look. I asked if he could help, which looped his same dialogue option. My wife said, “let me try,” pried the back off, found the model, ordered the new battery, and replaced it, with no tech experience. I am making a note and will come back and update this review if the liquid corrosion ends up taking down my computer or the new battery. Until then: Don’t go to Geek Squad here, maybe at all, for hardware issues. Probably go to Norman Computer Repair. Pricey, but personable and upfront. Or get your Godsend of a wife to pry the laptop open.

Need a set of headphones that were not there. They found the nearest store. Paid for them there and had the headphones waiting for me at the other place. Cool store. Next purchase is going to be a base bar...

They had all I was looking for in stock, no waiting for delivery. Thanks to them and Norman Computers, my computer is up and running bigger and better than ever in one hours time.

Best store. Preet killed it.