Anita W
September 06, 2025
I've been a 7 year customer after I purchased my laptop. The yearly membership fee has paid for itself and then some, especially after I added my brother who lives with me.
Staff is polite and know their business. Store is clean and well stocked.
Got a good deal on new laptop I recently purchased.
Best buy used to be an amazing shopping experience. Now it's just empty shelves unless you want kitchen appliances or TVs.
Went here to drop off a Dish Joey for recycling and they looked at me like I had 3 heads. Took 3 employees to figure it out. I didn't receive any receipt or paperwork so I don't know how Dish is going to know. I'd better not get charged for it.
Response from Best Buy
August 13, 2025
Hello Joseph,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. Furthermore, we'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/0u6bo6), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Be sure to mention this is regarding your Google Review 28675.
Thanks,
^ Vanessa
Helpful. Asked me questions that helped me figure out exactly what I needed, didn't try to upsell overly hard. Mentioned a more expensive option, but after a few questions realized the cheaper version was best for my needs.