Best Buy Norman

In October 2025, I bought an LG Washer and Dryer, model numbers WT8600CB & DLEX8600BE, for $2,605.21 with an extended warranty through Best Buy. We had an issue with the washer bin rusting or rust coming into the bin. I inspected and tested our water system, and it was fine. Then I switched to different detergents, and I still have the same issue. Called Best Buy, they told me this will fall under the manufacturer's warranty. Best Buy gave me LG's number. I called them, and they told me this is a cosmetic issue and not covered under warranty. I told LG this washer has no cosmetic damage, but the inside bin is rusted, and they still said it's not a warranty issue and transferred me to Best Buy, who said the same thing. Best Buy offered to send out a service advisor, for which I paid $99.00 plus tax, to come out and see if we caused the issue or if it should be under the manufacturer's warranty. Im very disappointed in Best Buy. To say this is a cosmetic issue is like saying you buy a new car and the paint starts rusting. Is that the fault of the purchaser or the manufacturer? Did the purchaser cause the rust? How do they determine what cosmetic damage to the finish of the material? I will not give up or roll over; I will post and share this all over social media with pictures and video until they do the right thing!!!!! FYI, this set is only 90 days old. Purchased Oct 2025 today is January 27, 2026

Was just browsing and killing time. The employees were nice and bathrooms were clean. However the kid on the fork lift driving around the sales floor was a bit wreakless and didn't have anyone guiding him. Not very safe and a little sketchy for BB.

Set up appointment, called and double checked appointment and checked availability of parts for my phone repair, drove 1.5hr one way, when I get there, they tell me that there’s two appointments at the same time and the last appointment was two hours from being over. They only have one technician to fix three phones and that I would have to wait for six hours. I asked about why we have reservations if they don’t matter, and he just shrugged his shoulders. Super unprofessional and not recommended.

The help I got was top shelf. Answered all my questions and was very helpful.