Best Buy Norman

Set up appointment, called and double checked appointment and checked availability of parts for my phone repair, drove 1.5hr one way, when I get there, they tell me that there’s two appointments at the same time and the last appointment was two hours from being over. They only have one technician to fix three phones and that I would have to wait for six hours. I asked about why we have reservations if they don’t matter, and he just shrugged his shoulders. Super unprofessional and not recommended.

The help I got was top shelf. Answered all my questions and was very helpful.

Very helpful and knowledgeable staff Wide selection of products

This location typically has only a select few video games for sale in stock. On multiple visits, they had only 5 PS5 games and around 10 Xbox games to choose from. Everything is marked up substantially compared to the competition like Walmart or Amazon. They do offer a price match, but you would literally need to price match everything at Best Buy, which takes too much time. You're better off going to the competition at the already lower price. It's unfortunate because Best Buy fills a specific shopping niche like Toys R Us once did. If Best Buy does not pick up their slack, Best Buy will be another business that fails and does not have a direct successor. Ideas for Best Buy: Expand the toy section substantially (half of the store) to become a new version of Toys R Us, add in used games and systems like a Game Stop/Vintage stock, and offer physical media (Blu-ray/4k) online only like Target. Norman location, please just ensure your inventory is stocked up. Let's make Best Buy great again!