Best Buy Norman

Purchased my daughter an iPad and a screen protector; the associate up sold us the screen protector stating that if anything happened to the screen protector Best Buy would replace it. Well eventually that happened and when we returned to the store the associates and the manager we spoke too about it basically stated we were out of luck because the associate who sold us the screen protector did not tell us about registering it online. The first associate we spoke too did not have a name tag and would not allow us to speak and kept interrupting us. When we asked to speak to a manager the associate kept deflecting until finally getting said manager. The Manager came up and was absolutely no help, immediately went to ‘there is nothing we can do’ which fair that can be the case sometimes but the attitude and complete dismissal was uncalled for. We eventually left the store with a copy of the receipt and a ‘that’s all I can do since it wasn’t a higher ticket item’ All that to say, do your own research about warranties because they won’t tell you the details and won’t help you later on.

Nick in Geek Squad and manager, Jimmy were very helpful!! Thanks so much!

Extremely pushy sells man in the computer department on 8.16.26 which made the entire store experience unpleasant

I went here to recycle my old electronics. The wait was a little long because they no longer have bins at the front but they did take my old electronics, which was nice.