Best Buy Norman

Wonderful people

If you are going here to purchase IPads, tablets, or phones save your time and money by going through your provider. I went in to buy an IPad through the ATT representative there and everything went smooth until he messed up my email to get the term and conditions email. I needed to accept that email in order for my IPad to be delivered. The representative said it “should be fine.” That type of mentality should not be accepted when working in customer service or sales because now you have a stressed customer wondering if they are getting their product or not. So the next day I came in wanting to fix the issue. The manager says the representative won’t be here until later in the week which is also unacceptable. And then tried to have a customer service representative help me through the ATT customer support. As we were on the phone the customer service representative was falling asleep right in front of me like my issue didn’t matter. And when I was finished on the phone because ATT couldn’t do anything. The customer service representative told me to go to the nearest ATT store to fix Best Buy’s issue that they caused. So you’re essentially telling a customer to take their business elsewhere while disregarding the issue yall created. This experience was a mix of poor customer service, poor training, poor scheduling, and poor management skills. I wanted a refund while I was there but I have to wait until the ATT representative comes in on their schedule. What’s the point of selling phone products if you don’t have anyone to sell them? Once I have my refund never stepping in a Best Buy store again.

Couldn't help with changing a battery in an I Phone.

Was quick to help me and get me checked out without any issues.