Best Buy Norman

Spent nearly $2000 on a big screen TV. and they debated about 15 minutes over whether it would fit in a full size pick up truck. I think primarily because they had no one there to load it for me. Offered me free delivery. Okay, I could wait a few days. Gave me a window of 7 AM to 7 PM. OK, set aside an entire day to wait for delivery. Got an email the day prior to delivery stating it would be between one and five. OK, much better. got an email the morning of delivery saying can’t deliver, need to start the process all over again. So spend an hour in the store and a day at home, and I still have nothing to show for it, and no idea when I’m going to get it. Out of all the things I’ve bought at Best Buy, I don’t believe I have had a clean transaction yet. They constantly find ways to disappoint me. I’m going to give them two stars anyway because they do have a good selection of things to choose from. It just needs to be small enough to take with you. The last attempt was a refrigerator. which, after five attempted deliveries, I finally got a refund and bought it from Lowe’s, right next door, and got it the same day. I just wish Lowe’s sold TVs.

Mark and Danny helped me with a phone repair. As I sat waiting, I observed them helping others. They were very professional and asked questions to pinpoint the needs of each client. They were never condescending or short with anyone. I left Best Buy’s Repair Dept as a true fan!

TV salesman knowledgeable. But tried to sell me everything he could. But wasn't pushy.

Purchased my daughter an iPad and a screen protector; the associate up sold us the screen protector stating that if anything happened to the screen protector Best Buy would replace it. Well eventually that happened and when we returned to the store the associates and the manager we spoke too about it basically stated we were out of luck because the associate who sold us the screen protector did not tell us about registering it online. The first associate we spoke too did not have a name tag and would not allow us to speak and kept interrupting us. When we asked to speak to a manager the associate kept deflecting until finally getting said manager. The Manager came up and was absolutely no help, immediately went to ‘there is nothing we can do’ which fair that can be the case sometimes but the attitude and complete dismissal was uncalled for. We eventually left the store with a copy of the receipt and a ‘that’s all I can do since it wasn’t a higher ticket item’ All that to say, do your own research about warranties because they won’t tell you the details and won’t help you later on.