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Best Buy Norman
Services Offered
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Frequently Asked Questions About Best Buy Norman
How do I check product availability at the Norman Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Norman Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Norman stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Norman Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2178 reviews)
A. S
December 08, 2024
1 out of 5
I called geek squad to find a way to pay for my daughters desk top computer. The guy that helped me was nice but for some reason they wouldn’t take a payment over the phone. He transferred me over to billing department and I was on hold for over 20 mins so I hung up. Extremely frustrating when you cannot pay for something over the phone.
Response from Best Buy
December 08, 2024
I appreciate you taking the time to share your recent experience attempting to make a purchase over the phone, A. We'd like to help with your purchase. Please reach out to us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www.facebook.com/bestbuy) with the details of your situation, your full name, phone number, e-mail, and the address to the location visited. Also add Google Review 64531829. We look forward to hearing from you.
Kind regards,
^Deysha
Cassie P
December 02, 2024
1 out of 5
If I could give zero stars, I would. This was the worst customer service experience I've ever had. If you're buying any Mac products, just go to the Apple Store. It's simpler, and they won't mislead you about your AppleCare.
We purchased AppleCare with our Mac, but somehow it became contingent on keeping their membership. Now, months later, we’re trying to repair a cracked screen and find out we have no AppleCare. Customer service was rude, and the tech desk won’t even accept Macs after 7:00 PM, even if you have an appointment. By the way, they don’t inform you of that when you book.
I wasted about 9 hours of my day driving back and forth and being on the phone with customer service. Do yourself a favor and skip the hassle—just buy from the Apple Store.
Response from Best Buy
December 02, 2024
Hello, Cassie,
We appreciate your feedback on Google my Business. Not having the Mac repaired under the Apple care is frustrating. We would like to hear about your experience, here at the corporate office.
Feel free to reach out through social media with the links provided. When you are reaching out. Please mention "Google Review 64506106", provide details about your review, along with your full name, email, and phone number.
Facebook (http://facebook.com/BestBuy)
Twitter/X (http://twitter.com/BestBuySupport)
Instagram (http://instagram.com/BestBuy)
Here to assist,
^Jay
Carlton S
November 26, 2024
1 out of 5
My wife and I were looking for a laptop for her business. When we arrived a young man named Michael started showing us what they had. We decided on a laptop after about an hour and decided to wait till the ext day to pick it up, when we arrived the following day to get the computer we had to ask another salesperson for help because Michael was busy. The new person then advised us that they don't even have that computer in stock. I don't know why we spent an hour and a half in two days trying to buy a laptop they don't even have and when I mentioned my disappointment to the young lady at the front door station she just laughed like it was funny. Trying to purchase a laptop at this Best Buy was a very disappointing experience and waist of our valuable time.
Response from Best Buy
November 26, 2024
Good Evening, Carlton,
We certainly understand how you are feeling after not getting the support you needed during your recent laptop purchase. We would love to look into these concerns with you and make sure this is formally documented. Please feel free to contact our team by privately messaging us on social media. Make sure you include your Google review in your message: #64479802.
- Facebook (https://facebook.com/BestBuy)
- Twitter/X (https://twitter.com/BestBuySupport)
- Instagram (https://instagram.com/BestBuy)
Kindest regards,
^Bobby
Heather M
November 25, 2024
5 out of 5
Experience, inventory, and service were great!