Best Buy Norman

Absolutely horrible experience. Was treated completely unfairly by the employees. I believe one of the managers (possibly) was named Collin. And he treated us we utter disrespect. Ignored everything that we had said and just tried to tell us everything that happened was our fault. The product we received looked like it was completely used. Was missing all the wires, looked straight from a garage sell. Will not be coming here, ever again. Even tried to call for help on the product and got told we could use “Chat GPT” to figure out our issue. There is most definitely a lack of training and education in this facility. If I could give less stars I would. No one treated us with respect (except for some of the workers on the side to them thank you.) but everyone else was absolutely horrid and are horrible to their customers. Do not come here, if you want help and respect.

Their electronics service is a" life saver". I recommend purchasing one from Best Buy. Their customer service in other areas of the store is hit & mis. Some times you are able to get great service, at other times it seems like no one is interested in providing customer service.

Twice this year I have gone in to buy a TV. Both times I've left and bought elsewhere due to a lack of pricing on tvs. Many are priced but many are not. The sales people won't just simply give you pricing. Both employees rolled eyes and went to get someone else. Lost business to a store really close that has prices on everything.

Blatantly heard some member refer to me as a 'f*t*ss' when he thought I was out of earshot. It was a completely unprofessional environment.