Yesterday my significant other and I went to go pick up an online order at this Best Buy. There were hardly any customers at the pick up lane. There was just one couple in front of us. We decided to browse the store then hopped in line after the couple had left. Two employees walked to the back. Which at first we did not mind until a line started to form behind us and we could hear a lot of laughing and horse play. We did wait a bit before we were attended. Before the employees returned, one cursed and said something inappropriate because there was a line of people. My significant other and I were completely stunned as that is just inappropriate language in front of customers. It seemed like our business was not wanted. I understand having fun at the job is something, but there is a time and place. My overall customer service experience was pretty poor and I just hope more customers don’t have to hear such foul language.
Response from Best Buy
March 10, 2026
Hello,
Thank you for the review. We certainly understand your concern with having to wait to be rung out. That is not ideal.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 127810
They are just like Mathis Brothers they advertised stuff that they have for sale but they don't really have it in stock bunch of BS
Response from Best Buy
March 09, 2026
Hello, Michael,
We appreciate you reaching out to us with your feedback. Trying to find the items you need should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/9y52hh), Twitter/X (https://bby.me/8pbbhy), or Instagram (https://bby.me/tdz0nu). Please reference Google Review #127540.
Too many stupid questions asking for donations and applying for credit card at checkout. Had to decline all on the credit card machine. Checkout is on entrance side so have to cross entrance, running into people trying to come in.
Response from Best Buy
March 02, 2026
Hi Luke,
Thanks for sharing this review. We're concerned to hear that checking out took longer than expected, which can be disappointing. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/fn9knd), Twitter/X (https://bby.me/6y1w1m), or Instagram (https://bby.me/zqygcq). Please include the Google Review reference number #124901 when reaching out.
Shanna H
February 28, 2026
Been going to this store for years. Never had a bad experience.