Best Buy Oklahoma City South

6-13: I received a confirmation text and email last night that my repair appt is scheduled for 6-13. This a.m. I received a text again confirming my appt today. I called at 12:30 to get a status update on time of expected show up for tech at my house. I called the useless Geek Line and was informed that the appt needed to be rescheduled!! I asked why and was told because it is an 83" and more than one tech is needed and only one tech works on Saturday...I received no phone call, no text informing me of this. Not only that, I received a box that I looked up the shipping address on and it is from Samsung, so it is obvious that they had all the information they needed included the part that has had a high failure rate. It is in the record of problem reported that it is a 83" TV and not mounted on a wall. I will be notifying the BBB about this useless company's warranty service. DO NOT PURCHASE FROM BEST BUY! 6-12: I left a private message on FB page as requested...I don't expect anything though. Don't bother paying to be a Total Tech member...except for computer related issues, you are wasting your money. My $5,000 Samsung 83" OLED TV, purchased 16 months ago, tripped a breaker in my home on Tuesday early am. Upon calling Best Buy Customer Service (which requires an interpreter to understand}, I disconnected the call when they said it would be next week before a service person was available. I then went into the store to find a manager to see what could be done to get a technician out sooner. I spoke with Brian, Supervisor, and he basically handed me a card with the same service number I had already called. I called the number again, and again the accent of the CSR was so heavy I had to ask over and over what she was saying. We got as far as an appt for Saturday when she said she would need to receive payment of $107 before she could actually confirm the appt. So, let's see, I spend $195/yr for TTP, I spent $200 having the TV set up by Best Buy, then I have to pay $107 for them to come service the TV. This is the 1st time I have had to use my extended protection plan on anything besides a computer or printer, which has always been easy to schedule with the Geek Squad. It is obvious to me now, that Best Buy has changed how they handle repairs including using a call center that I suspect doesn't have a single BB employee answering the calls. The store employees seem pretty laid back about customer satisfaction. I looked up Sam's and Costco Extended Warranty Policies and both are a vast improvement over Best Buy, especially Costco, which doesn't even charge for the 24 month extended warranty and has no deductible. Best Buy is no longer interested in after sale customer satisfaction so I recommend spending your hard earned dollars elsewhere...I will be.

Was trying to do progressive leasing witch is another leasing option they have and this guy and explained both an gave me the option for Best Buy card or progressive leasing or both he was very understanding and very good explained everything on both sides and even explained on progressive leasing that there was a 12 or 3 month lease that pays it off faster any other time no one explained that to us we always did the long term and about the itrest it was very good haven him help us kol e u are the best

Don't bother ordering anything from this store for delivery. My order was never even loaded on the truck. Wasted my whole freaking Saturday.

Excelente atención