Best Buy Quail Springs

Más que excelente servicio al cliente Jorge fue muy amable y su capacidad de ayudar al cliente con su amabilidad y su habilidad para resolver tus inquietudes y problemas buscando varias opciones con mucha paciencia gracias Jorge !!

It was good but they didn't have what I was looking for. Nice employee, & nice store.

I drove 3 hours and 40 minutes to this Best Buy location, trusting them to fix my iPhone. That was a huge mistake. The Geek Squad didn’t fix anything they completely destroyed my phone. Before I brought it in, it at least powered on occasionally. Now it doesn’t turn on at all. They took a bad situation and made it far worse. What’s unacceptable is the damage this caused beyond just the phone. I lost irreplaceable family photos, my kids’ first Christmas and the last Christmas I spent with my father before he passed away. Those memories are gone forever because of their negligence. On top of that, I’m now locked out of my work accounts because my phone had my saved passwords. Not once did anyone warn me that I could lose my data, photos, or access to important accounts. That level of carelessness and lack of communication is inexcusable. I even went to an Apple Store afterward, and they couldn’t undo the damage. This wasn’t just poor service this was reckless. I trusted them with my device and my data, and they failed on every level. I would strongly advise anyone to think twice before bringing their devices here.

I just want to say, this store REALLY needs to talk to their employees about personal hygiene and stop hiring people who smell absolutely awful. I went into this best buy, and talked to the microsoft kid I think his name was Austin, and he smelt absolutely horrendous! I do not know how in the world he EVER got hired, having to follow him around just to get a product genuinely made my eyes water. that’s not okay in the slightest!! Why in the world would ANYONE want to be helped by someone who smells absolutely awful and leaves a STINCH whenever they walk. It doesn’t even look like the guy showers, it’s gross and so unbelievably unprofessional. His breathe smelt horrible as well, which is no surprise but god bless. I really hope the managers are able to talk to him and get that resolved, but goodness I don’t think I’m going to go back until that kid showers. Overall very disappointed, disgusted, and appalled by this experience.