Best Buy Quail Springs

Great place. Staff was very friendly and helpful.

I bought a PC from here a year ago. The Best Buy rep talked me into used the best buy credit card to get a discount. I had the money already to buy the PC, but didn't mind putting it on a card and paying it off to help my credit usage. That was all fine. Fast forward to a hear later, and apparently that interaction signed me up for some annual membership, that automatically charges to the credit card. I have never used this card since, so I did not actively have it in my routine to pay off. I recently got an email about a charge, and after looking into it it was this membership I had no idea I was apart of. Now, I have a late fee on this card and it is IMPOSSIBLE to reach anyone at Best Buy to get this resolved. I have sat on the phone with automated bots getting sent in loops only to get hung up on with no resolution! If anyone in there tries to talk you into their card, do not do it. It is just a trap so they can bill you a year later and gift you your first ever late fee. Absolutely trash business practices

When call the store, it goes to the calling center. They can’t tell you anything about your order or delivery. Dumbest thing ever

I went inside this Best Buy today to deal with their geek squad. I dealt with the most condescending, disrespectful, entitled human being I have ever met. Her name was IMELDA. From the very beginning she had and attitude. The entire time she “helped” me she was on the phone with someone. I understand people have bad days, but don’t treat me like I’m the reason you’re miserable in life. Even with her disrespectful attitude I continued to treat her with grace. From the very beginning she acted like me coming in for my appointment was an inconvenience to her, because she was on the phone prior. As I described the issues I was having with the computer, before she even made an effort to do anything she was already saying she couldn’t address the problem. She initially didn’t hook the computer up to the Internet. As soon as she did the computer gave one of the errors I came in to address. Her only solution was to delete my school profile, and me lose everything that wasn’t an option. I’ve had computers serviced before and never been told such a laughable solution to fix a program issue. The entire time we communicated I dealt with her attitude. I brushed off her sly comments and rude demeanor. It was pretty clear early on she wasn’t going to make an honest effort to resolve my two issues. I have shopped Best Buy for over two decades. Buying everything from personal devices to devices for my businesses. I will not spend a penny with them moving forward. If I’m giving you my hard earned money, I don’t need your disrespectful attitude when your product is having issues. If you aren’t a child of mine I don’t got ride for your attitude or need to deal with it. Word of mouth can make or break a company today in this world of technology. I will share my experience with everyone I know, and everyone asking me for advice on where to buy electronics from other business owners, family, and friends. When you are giving a business your hard earned dollars, the least they can do is treat you with dignity and respect. I will be sharing my experience on all platforms I have and frequent. If she would have just said she didn’t want to help me i would have waited on someone else. Despite her attitude i stuck it out with as long as i could with her in hopes of getting my issue fixed after driving 35min and taking the day to resolve the two issues. From the start she was trying to rush me out, and made it clear she wasn’t going to put the effort in to fix anything. I brought the computer without a keyboard. I had already tried numerous different keyboard and mouse’s to see if that was creating the issue before taking a day to being the unit in. She originally tried to dismiss me saying the first problem was my keyboard and mouse, before I informed her I had previously went through those steps before coming in. I live a peaceful life, and I’m surrounded by people of high morals, integrity, and class. Dealing with some grumpy, rude, condescending is not the norm for me. I tried to give her all the grace I could understanding sometimes people have bad days. However at some point you can’t allow people to walk all over you and talk down to you. This was hands down the worst customer service experience I have ever experienced. I will not continue to support a company who’s employees don’t hold themselves to a standard of treating customers as basic human beings.