TheWalrusAl- G
April 11, 2025
Riven was a very nice worker and I had messed up 3 times on the credit card application but he was very patient and considerate. He was knowledgeable about what my Dad wanted when he requested it, very helpful! Very satisfactory costumer service!
Wanted to buy something for my stereo system and since the website said it could be picked up in an hour I decided to drive there. Someone in a geek squad shirt said they didn't have it and the website was often wrong. Sounds reasonable so I tell him what I'm looking for and my budget he immediately says we don't have anything that fits. I say okay but again your website says you have this other item, he says no we don't have that either. So I go to customer service and they say absolutely we have 2 in stock, please see the guys in TV they can help you. So I go back, and its the same guy, he tells me again they don't have it. He further tells me I should go ask customer service to find it for me. Twenty + people on the floor in immediate area and I have to go back to customer service for help? Terrible attitude, I will not be back.
Response from Best Buy
April 12, 2025
Hello,
Thank you for sharing your review with us. We appreciate you sharing your experience with us, as this can help us identify areas of opportunity. Going back and forth to get the item you were looking to purchase is not a proper reflection of the level of service we aim to provide. We would like to review this at the Corporate level.
Please connect with a member of our team through a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). For the fastest response, please include your full name, email, phone number, and "Google Review 6503409" in your message. Thanks!
Regards,
^April