Best Buy Quail Springs

Bought a new laptop and had info transferred over. Picked it up today with a tutorial. The young lady gave us adequate service but hubs and myself left with the feeling that as an " older" couple she was irritated that we didn't immediately grasp all the new tech and was a little condescending. Oh well....sigh.

Bad experience at this particular store. Call the store phone number and draw your own conclusions. The AI “Clanker” will hang up on you every time and never connect you to a human. Regardless of how many times you call and what options selected. Headed to their local competitor now to buy the $3,000 worth of stuff I need. Horrible customer service. Take your business elsewhere, preferably somewhere local where they will still value your business. Stop paying people who don’t care.

The GM Uche is great. Unfortunately there is a manager named Ethan who is one of the most arrogant and ignorant people I have ever dealt with at Best Buy. If the GM Uche had not come over I would never have come back to this store. On my phone it said ready to pick up on Thursday night. I came to pick it up Friday morning. The lady behind the counter said it wasn’t there. She was very nice. I asked for a manager. Ethan came over. He told me sorry, we had a box of iphones stolen and your phone was in that box. I said well I’m sure you have more phones or can get one. I said my order should not be delayed because he had a team member steal phones. He immediately looked at me and said don’t put words in my mouth! I said you just said they were delivered and then stolen. He started getting more Angry. At that point I said I was done talking to him and asked for the GM. He very loudly called on his radio in front of me and asked his manager to come “deal with this guy”. I could not believe the way this man treated me. The poor cashier standing next to us just kept looking at the floor. You could tell she was embarrassed by his behavior. Even when Uche came over to talk to me I had to tell Aaron to walk away from us. I could not believe how rude he was as a manager for Best Buy. I have purchased from Best Buy for more years than I can remember, and I’ve never run across a manager is rude and obnoxious as he is. I really hope this isn’t representative of behavior that is acceptable by Best Buy as a company. This would be a one star review if it wasn’t for the GM. Uche had exceptional customer service, and I truly felt he was sincere in has apology about the behavior of the other manager. He worked with me to try and rectify the situation as best he could under the circumstances. I will update when and if I get the phone I ordered.

Came in with a reservation for Apple Care. The Geek squad associate was very rude. She kept giving us wrong information, telling us the $49 repair would cost more, that we would be responsible for the parts cost, that they aren't an apple location, etc. I made a phone call to Apple Customer Support and when she saw me on the phone and I told her who I was calling, she changed things and said it was only $49 like I had said. I stayed on the phone to speak more with Apple Support and they asked for some information. When I asked the Geek Squad employee, she refused to give me the information, then told me Apple Support didn't know Geek Squad procedures, then turned her computer around and told me "This is what I can see. Read that off then." The Apple Support Associate offered to make me a reservation somewhere else later in the week because she could hear the associate raising her voice at me and told me there was no need for that kind of rudeness. When another Geek Squad Associate joined us, the previous Associate suddenly was answering our questions, being very polite, smiling, etc. All in all, it was an awful experience with this Geek Squad and Best Buy.