The Best Buy card is managed by citi bank and they have no customer support. It’s been a nightmare dealing with them. Their website sucks , their app sucks , and their customer service sucks.
I don't usually write reviews, but I had to write this one. Worst experience I ever had at a Best Buy. I would rather drive to Dallas and shop at Micro Center in future. I ordered a computer online and went to pickup at the store. Walked to the pickup section and waited there for someone to help. Twice the reps walked past without acknowledging me standing there. Not even asking if I were helped. Best Buy needs to train there reps better. Worst customer service. Will not shop at this store again.
I have ordered multiple items from Bestbuy and have them delivered to my home, but I took my time to go window shop, and it was great. From home items to computers and accessories.
Very organized and nice and very helpful staff.
Would visit more often going forward.
TheWalrusAl- G
April 11, 2025
Riven was a very nice worker and I had messed up 3 times on the credit card application but he was very patient and considerate. He was knowledgeable about what my Dad wanted when he requested it, very helpful! Very satisfactory costumer service!