Torie S
September 14, 2024
I have a good experience when I'm here, but this time, not so much. The representative that "helped" us seemed botherd that we were asking questions about some of the products. It would have taken him less time to actually show us where to go look for something rather than spend 2 minutes explaining where to go. Him and a couple of friends were just standing around talking and I guess I interrupted them. Even though customer service wasn't great today, they still have a wide selection of items to choose from ranging in prices.
Go here to find what and touch what you want, then go order it online or go to Walmart.
Best Buy has everything the casual might want for their electronic needs that Walmart may not be able to fulfill in their store.
That being said, their prices are ridiculous compared to the same products you can purchase online through New Egg or Amazon.
Most importantly, this location like most of the locations I’ve been to in two states have absolutely horrible customer service. Either the employees look at you with the deer in the headlight stare or they don’t know how to run a register . In fact while I was Best Buy today, it took three people, one of which was a manager, to run one register.
The only reason I was at Best Buy today today was for an under $10 purchase that I simply did not want to wait till tomorrow to receive from Amazon. Believe me if I could’ve waited, I would have.
Response from Best Buy
September 05, 2024
Hey there,
Thanks for reaching out. I regret to hear that you had a disappointing experience with us. Were you able to get any help with this issue? If not, we would love to assist further. Can you please send us a private message with your full name, telephone number, and email address. I have provided links below to our social media pages. When reaching out, please be sure to mention your Google review #64162959. We look forward to speaking with you soon.
Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy)
All the best,
^Jacob
Terry B
September 02, 2024
It’s not often I get to Best Buy but I was there for a small purchase and after asking an employee where I could find she took me to directly to where it was located. A quick in and out and I was on my way!
Typical big box store.. you have to find a sales rep who actually knows about the product you will be considering and you should have researched it first.
Response from Best Buy
August 31, 2024
Hello, JC,
Thanks for reaching out and providing your feedback. We would love to document your experience as we are always looking to improve, I you can, please connect with us through social media you can find us on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). Please provide your full name, email address, and telephone number to complete the documentation process. Please also reference Google Review number 64144050. Looking forward to hearing from you!
Thanks,
^Ezra