They implemented a new AI system for their phone and they refuse to accept calls. All calls get routed to a call center in a foreign country. This is extremely counterproductive for helping local citizens. In addition to this, I bought an HP laptop here and HP is also gatekeeping support. I would highly advise avoiding buying products from Best Buy. I am going to buy a Framework Laptop 16 and use Linux ONLY. I am never going to look back. These corporations no longer care about their customers and all they care about is their shareholders, which is extremely flawed thinking because it's their customers that essentially pay them. Without their customers, they would have no shareholders.
Edit: the call center literally told me they can't give me a repair estimate. This means I would have to drive up there just to get an idea of what they would charge for a repair. The response I got is laughable. Don't shop here.
Response from Best Buy
March 18, 2026
Hello.
Thank you for sharing your concerns with not being able to contact the local store on the phone. Our national call center can help with questions or concerns you may have. We understand that having representatives at the store available for support in the store helps keep them available for support. If you would like to chat about any concerns or questions please reach out to us on any of our social media profiles below with Review 130537.
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This might be the first Best Buy I’ve ever gone to that had plenty of employees that could actually help employees. Usually you go to a Best Buy and you have to walk around looking for them. I went in for a projector and the employee was extremely helpful. He has me convinced and unfortunately I wasn’t able to get one then, but I have every intention of going back based off how awesome the customer service was.
Great place to get in debt awesome products nice people geek squad is awesome
They don't have a lot of appliances they advertise they can order them tried to buy washing machine found a good deal drove all the way up to the city and they don't even have one available I believe that's the same for most of their appliances