Best Buy Quail Springs

People were very very nice and made sure we were taken care of quickly

I dont generally call out specific employees by name, but our experience today with Madeline was so incredibly bad, I am breaking that rule. I came in today to get a laptop. I knew which one I wanted. Madeline "helped" us. My husband works in tech, and like I said, I already knew what I wanted, so we didnt want any of the add ons she tried to sell us. I am not mad about her doing that, as I know thats part of her job. However, she was so shockingly rude and unpleasant we walked away in total shock. She corrected us on things that she was completely wrong about, was snarky when I said I didnt want to give my phone number, and threw the receipt in the bag and turned away as she handed the bag to us. Not only is she rude, but she was genuinely wrong about several things we asked about. For example, when she got my laptop from the back i asked "ooh, is this the blue one?" and began looking on the box. She said "theyre all the same colors." No, they arent, they come in several different colors. She was also wrong about the cost of Microsoft subscriptions and (very snarkily) corrected my husband on the price when he read the price DIRECTLY OFF Best Buys website. The other employees we encountered were pleasant, and I did get a good deal on my laptop, so I am happy with that. But seriously, Madeline was so incredibly unpleasant it really did make the experience needlessly unpleasant.

I love the staff here and I love the way they treat us. So fun to be around and just super chill. I am ALSO in love with their geek squad protection. I don’t know how people say no to that stuff, it is honestly the best.

I came in and purchased 2 pcs today and Madeline holguin helped me find 2 good and great priced pcs and was really experienced in this field which is super appreciated since I've never been a pc person