Best Buy Oklahoma City Central

I recently acquired a desktop computer and was having issues with no audio coming from any of my audio devices I plugged in. I personally use my computer for work so of course audio is very important to have. I called geek squad technical support and they attempted to fix the problem remotely on my computer but couldn’t figure anything out. They asked if I’d like to make an appointment in store at one of there locations so an expert could look at it and diagnose it better so I chose the earliest appointment time available. The lady over the phone said to arrive 10-15min early so that’s what I did. I drove 20 min from my house to the appointment and arrived 15 min early as asked. I waited in line because there were two young ladies in front of me waiting to be helped as well. It took 5 min for anybody to come out and greet us which was the first issue. The second issue was that they scheduled mine and the woman’s appointment time in front of me at the same time. The woman waited patiently with there Appliance they needed help with just for them to tell the women they do not service what they have and to go to customer support instead. It was my turn and I approached the counter and finally was able to set my desktop down after holding it for 5+ minutes. The young man behind the counter had to go get his manager because he did know what to do. The manager came out and asked what issues I have been having with my desktop and I explained to her what has been going on. She then Proceeded to tell me that they are not able to work on my computer because they wouldn’t know where to start or what to do and it would be to high risk to diagnose the issue. So now I’ve wasted an hour of my time and gas money to show up to an appointment for them to tell me something they could have told me over the phone. Highly unprofessional, highly disrespectful, and a flat out waste of my time and money. What’s the point of having a geek squad if they can’t fix anything? Sounds like they just didn’t want to do there job to me. Id give them 0/5 stars if I had that option.

Bought a new computer and had data downloaded to it there. I was told twice that we would get a 10% visa card mailed to us . I paid the bill and found out that it was now a store credit. I will not be doing business with these bunch of liars again

Excellent service, treated well enough that when I came to browse I walked away with a $1000.00 monitor.

Had what I needed but customer service was subpar.