Best Buy Owasso

Usually nice no issue but not fair and or consistent with their policy on new releases especially trading cards. No where is it posted and the rules change depending who is working

I originally went to the Owasso store (not the closest to me) because they had an all-in-one out of the box. BEWARE! I purchased on May 26 and it crashed on Jun 2nd. I had done a curb side pick up because I was in a hurry. I work from home and can't do without. My 10yr old computer went down so I needed one fast. BIG MISTAKE. I will say that they quickly credited me and I was able to use that $500 credit to purchase a new one. I stood around and waited for a while for someone to help me... no one in sight until he showed up. I also lost two days of work. I honestly think that computer may have been taken in for recycling and then resold. If it was a floor model, it was used roughly.

Store is clean and well stocked. Employees are fairly knowledgeable about their products.

Update from my post shared 3 months ago: Just three months after my most recent repair, my craft ice maker once again clogged up and has stopped working. I contacted Best Buy only to find out that my extended warranty expired three months ago, and despite the recent repair, my ice maker is no longer covered under warranty. I was previously told by Best Buy agents that repaired parts are covered for one year. Apparently that is not the case. Save your money and shop elsewhere. ORIGINAL POST: I strongly discourage anyone from buy appliances from Best Buy. Four years ago I purchased a $4k LG refrigerator, among many other appliances during a kitchen remodel. Less than a year later, the refrigerator’s craft ice maker stopped working. Geek Squad ultimately replaced the ice maker. Since then I’ve experienced this same issue nearly a dozen times. Recently, the Geek Squad agents did not show up for a pre scheduled repair appointment that was made three weeks in advance. I was not given advanced notice of the canceled appointment, and instead was notified the morning of. I’ve asked to return the refrigerator, and I’ve even asked for a replacement or store credit to purchase a new fridge. Best Buy has refused all requests. Their only response has been, “We’re sorry for the inconvenience” and for me to continue scheduling service appointments. According to many of the Geek Squad technicians I’ve spoken with, LG is notorious for making poorly designed ice makers, and Best Buy absolutely refuses to work with its customers. Rather than standing by the products they sell, they push garbage units and shaft their customers. Costco will be my go to store for appliances going forward.