Best Buy Owasso

First Part: I cannot express how amazing and helpful Jorge, the manager at this Owasso Best Buy, has been to us!!! We had a truly difficult issue arise that absolutely no one was able to help us with. We contacted the chat, contacted support by phone, and even talked with some other staff at the store, and each time we were told that it is impossible to help with this situation and we were left at that. But when we came to the store another time, Gabby was there and she told our situation to Jorge, who took it upon himself to do everything in his might to help fix this issue!! It is such a rarity to meet with both such confidence and kindness and reassurance that Jorge gave us. We dont remember the last time we had such an amazing experience with customer service! He really did take upon himself a heavy burden that no one was able to help us with, and he did it quietly, confidently, and with ease. He said that if nothing else works, he will make sure to find a way that will resolve the problem we had. And he did!! We left the store feeling so relieved, so heard and so cared about.. that we want to give a huge shoutout to Jorge for all that he did for us! We wish more people like him would be part of the staff in all places! He made things possible out of the impossible!! Second Part: Our experience with the staff at this Best Buy in Owasso has been absolutely phenomenal!! A humongous shout out to Gabby, who truly went above and beyond to help solve and fix all of the issues that we had come up within the last 3 months. Even just for this reason alone, we want to continue having business with Best Buy. Gabby helped us solve every single problem with such ease, such smoothness, and just overall pleasant demeanor, that all of the problems we had seemed like nothing thanks to her! An issue we encountered was switching our tv purchase from the wrong account to the correct one. No one was able to help us, including customer service and other Best Buy staff in a store in Tulsa. But we decided to try going to the Best Buy store in Owasso, and thats when we met Gabby. After trying to fix this issue herself, but not being able to, she took it upon herself to make sure someone else from the staff was able to do the switch very smoothly and without a problem. This was in June of 2025! Another situation we needed assistance with was to return the tv we purchased. Honestly, we were worried how the process will go since we never had experience returning such a big and expensive item before, but again it was Gabby who reassured us and eased all our worries, doing her best to make the return as easy and as smooth as possible! And within these last 3 months, there were at least 5 times that Gabby helped answer all of our questions and fix the issues that came up and made our experience with Best Buy absolutely great!

Typical best buy store visit, associate were available to help but they don't approach customers to ask if they need something and the place has no atmosphere.

An employee should be able to communicate with customers when called. That's very basic. 👎👎👎

Awesome