Have now had this location lie about an item’s capabilities 3 times!
My son purchased a phone. Staff was very helpful. Satisfied customers.
Based off of other reviews, what happened to my husband wasn't a one-off thing and seems to be company policy. My husband used the online shopping to buy a game. Best Buy put the game in the most thin and flimsy cardboard mailer I've ever seen. Paper is closer to true than cardboard. Anyways, either a mail person opened it and took the game or the flimsy mailer ripped and the game is floating somewhere. Anyways! My husband quickly notified them and they said they would send another. Days pass and he notifies again. They said "oh, the replacement was canceled because we don't have anymore.". LIES! It's still available.. just priced higher. IMAGINE THAT! Another corporation using scam tactics to get more dollars. TLDR: Best Buy uses bad packaging and bad faith practices to get more money out of you. We'll see if they actually give a refund, but it's still craptastic of them to pull "sorry out of stock" when it in fact is not. They just raised prices. And no, I don't have social media. Learn to answer phones or use email instead... or.. hear me out: Stop making so many mistakes or learn how to fix issues when presented with one. Promptly.
Response from Best Buy
January 23, 2026
Hello, AWil,
Thank you for reaching out to us here to share your feedback. We understand how important an order can be, and we would like to take a closer look into this with the purchaser to document any concerns they may have. For us to assist, please send us a private message or DM at the following Social Platforms with Google Review# 108011.
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We look forward to assisting you there.