Rhonda M
November 17, 2024
Had the best experience today. The associate (Kaiden) that helped myself and my boyfriend was the absolute best! He was very knowledgeable, and wasn't just trying to 'make a sale'. He cared about what we thought and helped us to make the decisions best for us. We bought a freezer and a 75" TV. We had only planned on window shopping, and checking other options. I will be recommending Best Buy and this particular associate to everyone.
Joshua C
November 16, 2024
Stood around asking for help to buy a stick of ram. Finally thought I was getting help and said there is a queue waiting for other people to get help. Walked away and won't do business anymore. Dude had the keys and didn't even want to assist me it felt like. He was talking and laughing with other coworkers. Not the same atmosphere as I had years ago.
Response from Best Buy
November 17, 2024
Hi Joshua,
Thank you for sharing your experience. I completely understand how frustrating it must have been to feel ignored while trying to get assistance in the store. This is not the feedback we want to hear from our customers, and I appreciate you taking the time to bring it to our attention.
I’d be happy to share your feedback to the store leadership team and report your feedback on a corporate level today. If you are still in need of getting that RAM please let me know and I will be happy to help you today. Please connect with us by sending a private message on one of the following platforms: Facebook at facebook.com/BestBuy, Twitter/X at twitter.com/BestBuySupport, or Instagram at instagram.com/BestBuy. In your message, kindly include your full name, phone number, and email, and mention that you’re reaching out regarding your "Google Review." Please also include the conversation number 64435218 so we can quickly identify and assist you.
Thank you again for reaching out, and I look forward to helping you with this.
Best regards,
^Magee
We love our technology around here. We went looking for a TV since my 75 inch got broken in move. Staff is always very helpful and there the whole way through if needed. Clean and friendly atmosphere.