Based off of other reviews, what happened to my husband wasn't a one-off thing and seems to be company policy. My husband used the online shopping to buy a game. Best Buy put the game in the most thin and flimsy cardboard mailer I've ever seen. Paper is closer to true than cardboard. Anyways, either a mail person opened it and took the game or the flimsy mailer ripped and the game is floating somewhere. Anyways! My husband quickly notified them and they said they would send another. Days pass and he notifies again. They said "oh, the replacement was canceled because we don't have anymore.". LIES! It's still available.. just priced higher. IMAGINE THAT! Another corporation using scam tactics to get more dollars. TLDR: Best Buy uses bad packaging and bad faith practices to get more money out of you. We'll see if they actually give a refund, but it's still craptastic of them to pull "sorry out of stock" when it in fact is not. They just raised prices. And no, I don't have social media. Learn to answer phones or use email instead... or.. hear me out: Stop making so many mistakes or learn how to fix issues when presented with one. Promptly.
Response from Best Buy
January 23, 2026
Hello, AWil,
Thank you for reaching out to us here to share your feedback. We understand how important an order can be, and we would like to take a closer look into this with the purchaser to document any concerns they may have. For us to assist, please send us a private message or DM at the following Social Platforms with Google Review# 108011.
Facebook (https://bby.me/nvdnsn)
Twitter/X (https://bby.me/663uev)
Instagram (https://bby.me/ci97nu)
We look forward to assisting you there.
Normally you get harassed at best buys by the workers. Came to this location to buy a ps5. Walked around for 20ish minutes and no one was to be found to help me purchase one. So I left and bought one at a different store.
Response from Best Buy
January 12, 2026
Hi there,
We know that not getting help during your visit must be disappointing. We would like to get some additional information regarding your experience. Please connect with us by sending a private message on one of the below social media platforms. You can also include the Google Review ID 103600 as reference.
X: https://bby.me/vmvaq7
Facebook: https://bby.me/27zqcn
Instagram: https://bby.me/fqwhl1
Lillian N
January 04, 2026
Staff was very helpful. Good job y’all!
It was okay experience. Customer service is not at all what it used to be and that goes with any and all stores!!!!!