Best Buy Stillwater

While shopping, my wife needed to use a restroom. The woman's facility was completely trashed, toilets plugged and not working. When it was brought to the manager on duty attention, she stated that they knew and there was a ticket filed. Never even presented any give-a-d... we had stopped in to get two phone screen protectors replaced under warranty. The guy that did the job, I think put the wrong screen protector on the wrong phone. I have an s22 and my wife sn s24. Within 15 minutes of leaving, mine is peeling up on the sides and about an hour later here's started doing the same. When I put my case back on, otter box, the cross brace piece over the power cord connector is now broken. I've had the phone and case for 3+years and never broke it when you take it apart. I've had several other Best Buy locations replace the screen protector and no one has ever done this. I didn't even want to try and approach the guy as he kept stopping to help everyone else that came in behind us. Won't be going back and strongly recommend no one else goes either. What makes this worse is the fact they have the guts to display all the awards the store general manager has earned within the Best Buy network. Sure would like to know how they earned them?

Very good people that worked there

Shilynn R. was very friendly, knowledgeable and showed excellent customer service. Made our experience very pleasant. She went above and beyond to assist us.

Each and every time I walk into this store, employees are grouped together talking, laughing and joking; never greeted. There's only been one gentleman who has greeted me in the 10 times I've been into this location since moving into town. The tall, skinny gent with long, reddish-blonde hair is the only one who cared to address a customer coming in. Looking around the store right now (yes, I'm still here) a lot of the employees either have their faces in their pink/black phones or they're tending to the stores needs, rather than the mother/daughter looking for laptops or me, looking for monitors...terrible staff needs training.