Best Buy Stillwater

My honest review for Best Buy – Stillwater, Oklahoma, especially for international students: Best Buy, as always, keeps up its name when it comes to electronics trusted, reliable, and organized across most locations. This Stillwater branch was no different when it came to professionalism and cleanliness. But there’s something that always stays the same across stores and not in the best way. As someone who values hands-on experience before making a decision, I was disappointed to see that most of the mobile phones and headphones were hard-locked, making it almost impossible to view or hold them in a 360° view. You can’t really feel the comfort of the earbuds or headphones, or check out the design of a phone beyond a fixed front display which is very limiting, especially when you’re trying to compare between models. Even the demo boards set up for trying out earphones were either powered off or not functional this was during working hours, not even close to store closing time. I did check with a store staff member, and they confirmed the demo setup wasn’t working at that time. For customers like us who walk in wanting to experience the sound quality before spending our limited savings, this really takes away from the excitement. Now, on the positive side, I’ve always trusted Best Buy more than stores like Walmart when it comes to electronics because they focus more on the value and trust towards the customer. And of course, their product protection plans and warranties are always highlighted as a major bonus. I recently learned about their Best Buy Totaltech Membership a subscription-based plan (around $150/year) that covers repairs and replacements for electronics purchased from Best Buy. While that might work for families or professionals, for international students like me, this is just too heavy to afford every year. It would really help if Best Buy could consider student-friendly warranty plans or discounts on these subscriptions something that’s genuinely helpful and tailored for people like us who rely on them but have to be careful with every dollar spent. Final Thought I’ll still visit Best Buy, but I really hope they consider improving the demo experience and offer better affordability options especially for students and budget buyers. That extra care would mean a lot. We bought AirPods Pro2, beats Fit Pro, Apple Watch series 10 black and a Tagrus Laptop bag that evening.. With respect, Abrar

This is great big box store here. The staff is helpful and not overly so. They keep items stocked, and have good sales/prices.

Spent a ton of money to get a great TV and have it delivered and installed. They never showed. Having to make my second trip to the store requesting refund.

Unfortunately, the local stores no longer take phone calls. We recently purchased a $1000.00 ecovac from best buy in store using our best buy credit card. We have had an issue with the unit and in order for ecovac to replace it we need our receipt. The one we received in store at the time we purchased it has degraded. We have been told by Best Buy that we have to go in store to get a copy of our receipt. That is an hour and a half Away from us. THIS IS VERY POOR CUSTOMER SERVICE!!!!!! My husband and I have decided that taking the hit to our credit and closing our credit account with Best Buy is worth it.