I had an issue that needed attention, and Ty went above and beyond to help resolve it. From the start, she was professional, attentive, and genuinely cared about finding a solution. Ty made me feel heard and supported, and her communication throughout the process was excellent. Thanks to her help, the situation was handled smoothly and efficiently. Great customer service like this is hard to come by—Ty is a true asset to the team!
You can always count on Best Buy to have the best laptops on sale.
Do not get total tech, I had my sony a7riii have internal issues like bluring and black dots appearing the on camara. With the total tech subscription I returned the camara to them expecting to have it repaired. They told me they would send it off to their main location to get it restored and it would return within 2-4 weeks although I felt the time frame was too long I still agreed. I followed up after the 4th week to see the status of my camara and they did not have any information on what was going on with it. It is about 5 weeks and still no concrete information about what was wring with the camera or anything. I requested a refund or a store credit I was refused anything. I was just told to keep waiting. Do not get total tech, do not trust their word that you will have any equipment and the alloted time.
Response from Best Buy
July 17, 2025
Hello.
Waiting longer than expected for a repair is never ideal, and I understand why this would be frustrating. Please reach out us to in a private message on Facebook (https://bby.me/x8b7yq), Twitter/X (https://bby.me/q54a16), or Instagram (https://bby.me/qhzxub) and one of our agents will be more than happy to help assist. When you message us, please include your full name, phone number, email, and a copy of your Google review number #16676. We look forward to working with you.
Best,
^Allison
Just got a new Microsoft surface and Christian helped out so much. He was very sweet and he gave me good advice but didn’t pressure me into anything and was very professional!