Best Buy Tulsa

Store 277 nows what's up These people amateur hour except for a few good employees. OP be higher tier

Went in for new electronics and they had everything I needed. Staff was super helpful as usual

Well organized for a Black Friday sales. It was a quick in and out for the one item I wanted!

Today, I had the most disappointing experience I’ve ever had at Best Buy. I’ve been a loyal Best Buy customer for years and a Total Tech member. I spend at least $10k annually on electronics and have always been satisfied with the service until now. Due to a technical issue, my daughter’s iPad was not showing Total Tech protection or Apple Care. I went to Customer Service today and asked to speak with a supervisor because the representative I was speaking to wasn’t even capable of understanding the problem. The supervisor, Ms. Tyra, came over with a condescending attitude and used dismissive body language. She repeatedly interrupted me without listening, handed me invoices for unrelated products, and insisted there was no issue. I showed her the serial number of the device and explained that the product I was referring to was different from the ones she was mentioning. She failed to understand that I had purchased three identical iPads from Best Buy. Despite providing the serial number and the exact purchase date, she couldn’t locate it in the system. The fact that someone so incapable could be a supervisor was a huge disappointment. Ultimately, Tyra was truly inadequate, and her tone and body language made me, my husband, and my children feel extremely uncomfortable. Thankfully, we walked over to the electronics section of the store, where Sam kindly addressed the issue. He and CJ resolved the problem efficiently. Had we listened to Tyra, we would have left the store unable to use our Total Tech benefits due to her incompetence. Previously, Uche was there, and they were an outstanding Best Buy employee. Please don’t send your great employees to OKC and leave us in Tulsa dealing with people like Tyra. **Note:** I am an American citizen with an accent, but having an accent does not mean I am stupid or a scammer. Even the store manager comes from the same country as I do. Thank you SAM and CJ, you guys did great job!!