Best Buy Tulsa

Surprisingly good fish and chips

We needed a new printer but we were unfamiliar with all of the new ones available. DeMonte noticed my wife and I puzzling in the area and came to help. And he was just great. He explained the differences in a number of printers and helped us decide which one was best for us. I told him I was looking for a record player and. an amp or something and again, we went over several and he was instrumental in our final decision. Great young man, fantastic employee. We always shop at Best Buy for products and prices, but the employees have always been just the best. Thanks so much.

Attempted a warranty claim for Ray-Ban Meta smart glasses used by a blind owner for accessibility. The device was 6 months old and within warranty. The claim system tied the serial number to an inaccessible organization email and support initially denied coverage instead of escalating the issue. It took multiple calls and outside intervention from a state blindness service to resolve. The process was extremely difficult for an accessibility device user and should not require this level of effort. The product itself is good, but the warranty and support workflow needs serious improvement, especially for assistive technology users.

Colton was amazing and helped me with everything I needed. He was patient, friendly, and made the whole experience smooth. I really appreciate how helpful he was and how much effort he put in. Definitely great customer service!