Customer service is an all time low. I counted at least 15 workers with blue shirts standing and walking around seemingly doing nothing.
I asked 3 of them to help me grab a JBL speaker that was locked. None of the 3 had the key and they said they’ll get someone there to help. I stood there for a solid 15 minutes and no one came to help. Looked around, the same 15 people in different sections on their phones, huddled together, and just standing there.
What did I end up doing…? Got in my car, ordered from Amazon and it’s getting delivered tomorrow.
Response from Best Buy
November 04, 2025
David,
This is indeed disappointing and we are upset to learn that no one assisted you when you were trying to purchase a JBL speaker. We share your frustration and would like to learn more to prevent this from reoccurring. Please send a private message on our social media platforms on Facebook (https://bby.me/lpft47), Instagram (https://bby.me/lpo2sd), or @bestbuysupport on X so we can discuss this further. When doing so, please mention that you are responding to Google Review 64448.
Easy online ordering and pick up for a pre-release. Very happy with the experience.
Charge far higher prices for service you can get at other places. Try any local computer guy.
Response from Best Buy
October 20, 2025
Hello, Colten,
We definitely understand the desire for competitive pricing. We'd like to hear more about your experience and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #58052" for reference. You can find us here:
Twitter(X):
https://bby.me/ikz9l6
Facebook:
https://bby.me/93o5n2
Instagram:
https://bby.me/whch9z.