Alexander W
December 01, 2025
Pretty sad. Been a long standing Best Buy patron for years. I had a membership plan on all our products for over $10,000 worth of electronics. Sadly, they cancelled my membership without giving me a call due to the bank blocking my payment. Never told me until we went in 15 days too late. They said they can’t renew it or fix it. I will no longer be a life long customer and will encourage others to look elsewhere. Make sure your card doesn’t have parameters.
Recently discovered that certain salespeople in the electronics department will lie directly to your face to make an up-sale. I was already going to buy but after lying to me I Left, I will no longer do business at that best buy.
Response from Best Buy
November 25, 2025
Hi, James,
Thank you for taking the time to leave feedback for us regarding your recent interaction. This is certainly a concerning statement. I can understand expecting accurate information when making a purchase at our stores.
So that we can look into this closer, please send us a private message on any of the following social media platforms: Facebook (https://bby.me/sxg14b), X (https://bby.me/0ipu4o), or Instagram (https://bby.me/yqfjhh).
Be sure to reference “Google review #74646” in your social media message.