Best Buy Tulsa

Immediately accessible help. Knowledgeable "kids" were able to help me figure out which laptop would work best for my specific needs.

Just got off the phone with Best Buy customer service. They are absolutely no help. If you need something, you have to go directly to the store. They have no options to give you to do anything there so you know why I don’t even know why they’re even there if they can’t override a product that’s defective to return it then what’s the use of them? I bought a vacuum about 3 months ago and it stopped working on me and it is $1000 vacuum. It vacuumed and mopped so Micah the manager at 71st swapped it out for a new one. It took three weeks to get it because they offered one on a Best Buy deal and they advertise the heck out of it so it’s sold out. I didn’t receive it until June 18. They’re saying that I got it on June 1 that’s not true. I told Micah that I had surgery on my foot so I physically Could not physically return that vacuum to the store, It would take 4 to 6 weeks and he said don’t worry about it. You’ve got 60 days because your Best Buy Membership customer I was basically calling to see if I could just talk to Micah and just have him override it Since it was defective and be done with it and they told me they couldn’t connect me to the store. This is a bad set up. There’s no way to help a customer return something that’s defective. How is that? My fault

The rating is actually a zero Best Buy sales is great at selling the TV , blue ray player or surround sound but the Geek squad delivery is awful First for the scheduled day of delivery they want the customer to wait 7am to 7 pm which I did Took. Whole day off to wait for my new system to arrive and get installed, around 3pm I got a call telling me that this appointment has to be rescheduled to which I can’t agree to Called my sales person and he told me the hold is about the blue ray player What?? , on the day that I come to the store to purchase the system I want to take the blue ray player home and he said - just leave it and the Geek squad will add it to the delivery which is $299 dollars Then I’m told again that there is this third party company who will be doing the delivery and installation. Of course that did not sit well with me again I’m paying good money for the geek squad to install and I’m getting a 3rd party company to do it Why would I not be upset Let’s wait and see if Best Buy can make this work

Felix went above and beyond helping me get a new PC. Thank you dude, much love