Best Buy Tulsa

Weird place. Walking around the store had five employees ask if we needed help but once we got to the register and waited for five minutes no one showed up until a group of teens walked up. Then the saleslady that had seen us waiting walked up and immediately helped the teens, completely ignoring us. We left our stuff on the counter and walked out. Not going back there.

Not the greatest visit to this best buy. Waited 15 minutes till someone finally asked if we needed help

Some employees would rather look at their phones than help customers. I went into buy a laptop and arrived at the store about 10:15 a.m., it was not busy. I walked to the PC department and the employee made eye contact with me and quickly looked away and didn't even say hello or smile. I went right over to the computer I wanted to purchase, waited for about 15 to 20 minutes until the employee was done helping the current customer, then figured he'd come over and ask if I needed help. Instead he went walking around the store looking at his phone and then started chatting with one of his fellow employees. I walked up to the front to look for someone to help me and realized these two uninterested employees were the only ones around. So I asked one of them for help and bought my computer. The sad thing is, I worked at Best buy for a number of years, in the PC department, in mobile phones, in the warehouse, and AP, so I know the whole customer service experience. This is definitely not the customer interaction I remembered and hoped for. Management of store #221, you would do well to teach your employees common customer courtesy. The employees were not unpleasant by any means, they just weren't interested in doing their jobs. Seemed more like they were just there to collect their paycheck and do the least possible. I was really hoping for a better experience.

Very helpful