Best Buy Tulsa

Poor customer services I drove about an hour to pick up my preorder of Zelda: Ocarina of Time because the Best Buy app said my order was ready for pickup. When I got to the counter, the manager came over and told the associate that the game doesn't release until 11 PM today. He never looked at me or spoke to me, even though I was standing right in front of him. It felt like I wasn't there. He did apologize, but he rushed through it, and nobody offered anything to make up for the wasted trip. Mistakes happen, and the app shouldn't say an order is ready when it isn't. What bothered me most was how I was treated. A simple explanation while actually looking at the customer would have made a big difference. I have a screenshot of the app showing "ready for pickup." Best Buy needs to fix its pickup notifications and train managers to treat customers with basic courtesy.

Was not happy with some of the workers spending a lot of money and they couldn't say nothing but I'm sorry for what they did

Go see DIEGO if you want someone who knows the computer product. Great guy and great service . So I go to Best Buy in west hills location day before . Long story short the kid there didn’t know his product and sold me a monitor that he said was a gaming monitor . To long to tell you all the hassle I went thru . So I stopped in this location and talked to Diego . He knew his product and very knowledgeable. I really appreciate someone who knows what they’re talking about . And I got the correct product. Thanks Diego

New employees need better training; they don't know what to do or say when selling something, which is disappointing.