Best Buy Tulsa

Three different people asked if they could help in 15 min.

I came. I bought 510-watt UPS. I left. People were friendly. They didn't ask too many questions and I didn't make eye contact with anyone. This is low stimuli shopping experience I enjoy most

I went in today with a wish list and a budget. Lochlan was the one that took care of me, and made this one of the easiest process possible. I greatly appreciate his help and getting me a far better system than I imagined.

On 06/06/2025 I looked for Samsung S25 Ultra 512gb unlocked at Tulsa Hills, Olympia Ave Bestbuy. Since they don't have the Color of the phone that I prefer. They ordered thru online for me. I told to store pick up but the guy that you ordered for my behalf said better to address my physical address for quicker delivery and used my Residence Address. As it was for my Birthday present and will arrive on my Birthday, June 10th and I cannot wait to get home from work. After having gone from work and arrived home, The Package was sitting by door and when I picked up, it was very light and looks nothing was there inside the BOX because of no weigh on that. So I called the Fedex Ground location in Broken Arrow, OK. They said they cannot do anything but call the No. on the Label which is 888 237 8289. I called that No. and a woman sound like Indian accent picked the call and explained me that they will do a replacement on that. I call everyday the Customer Service, none of them could help me when the replacement phone will be sent or Local Store pick up if one available. Lately one guy answer that I replacement will be mail out. I asked to change instead of mailing, if available Local Store to pick up exactly that I ordered and they said Yes they have one available at 71st and Mingo, Tulsa, Oklahoma Store,. I keep asking them that it is True and Sure that I can go now at the Local Store and get it? They said Yes. So, on 06/14/2025 in the afternoon before I leave my residence and make sure to call the customer that everything should be in ready to be picked up when i get there, I dont wanna have any kind of complication. The Bestbuy Primary care people promised me get the phone at the local store. When I got there, they said it was stated that not ready yet to picked up. I was back and forth to the Local customer service people and the customer service with phone people, after 2 hours of waiting time spending there nothing was solved and I went home with empty handed. The Customer Service on the phone people, they said the made a case ID and told me to be solved the issue three days from now. I was upset with BEST Buy with their poor service. I don't TRUST Fedex from now on. They have some thief mail carrier that can their people package and I will not recommend to use any of Fedex carrier. Note: The BestBuy the Particular Store in 71st & Mingo, Tulsa, Oklahoma the Majority of the Sales and the Primary care employees are very weird at Hospitality and not friendly! Looking aggressive!! They need to do better customer service. The one on Olympia Ave in Tulsa Hills BESTBUY store are excellent!