Best Buy Tulsa Midtown

Great customer service. They could use more people, but when you see the positive customer interaction, one doesn't mind waiting.

Sorry, gave them one star too many. I had a $25 certificate “coupon” to use on a purchase in Best Buy that was provided from a $500 purchase from the month prior. I went into the Best Buy on Skelly to use the cert on an Oculus/Meta Quest 3 $499.99. I knew exactly what I wanted, it was a very easy sale for the employee. He entered my data and three times I told him and showed them the certificate. He said “I got it in.” Get home, go to file my receipt, he did not give me my discount. So, he lied? I called the store and got routed to “Primary Care”. I call it, primary careless. I got hung up on so I dialed the primary care number… There was a literal party going on. I seriously thought I called a residential number. It sounded like about 10-15 people just living it up. I listed for about 15 seconds, and infuriated, yelled into the phone, “This is supposed to be a professional business?” Someone quickly answered and started talking about the issue. She kept putting me on long holds, and finally just hung up on me. I don’t remember how many numbers I called or how many times I was hung up on by their “customer service” department, but I’m done with it. I had to drive back to the store and get this taken care of in person. I should have ordered it off of Amazon like I intended. I’ll never go back to a Best Buy because they do not honor their coupons and they certainly don’t want to deal with any simple issues. I think they just rather have a party. I’m done – Amazon from now on.

Tried to return an item I bought, but the manager was super rude and said last month had 31 days and he can't take the return. Stay away from this store.

Normally this store has helpful staff. But this visit was a disaster. I took my 78 year old mother with limited disability to look at Cell phones. The person working in the cell phone area didn't know about the two different prices listed in their website and couldn't explain the difference. He offered to help us with iPhones even though when we came in we stayed we were only interested in Android. His shirt said ATT, and he did answer a few ATT questions we had. And at least he was polite and respectful to my mom. He did get us another person who was a Best Buy employee. And that is when the real complaints began. They did not have any working demo phones of the ones my mom was interested in. The website site said they had two of the one she wanted to look at, but he said we couldn't look at them because they were in boxes but they might have and open box. When asking questions, he kept saying, "I don't know. I only use Apple." I asked if he could call another store to see if they had anyone working who knew Android so we could go there. He said they cannot call between stores and can only ask other sales associate. He came back and said he couldn't get ahold of anyone, then walked off and left us sitting at the cell phones. I thought he was still checking to see if we could look at an open box. But he never returned. On the way out, I told the person at the door that if this had been my only Best Buy experience, I would never returned. He half way apologized, said he would talk to the sales clerk, but did not ask if he could do anything to change the outcome of the visit. As a My Best Buy member, I expect to be treated better in the store. I guess I will go back to one of the other locations and hope for better service.