Bought a 9060xt oc here it works amazing and the staff were super friendly and very helpful would definitely recommend this store if you need knowledge on some PC parts as well very knowledgeable staff
Warren R
February 22, 2026
I love this location very friendly people
Patrick W
February 18, 2026
To Whom It May Concern,
I am writing to formally express my disappointment regarding a recent purchase of an Apple Watch from Best Buy. Upon opening the package, we discovered that the watch itself was missing from the box.
We immediately contacted and visited the Best Buy location where the purchase was made. Unfortunately, the response we received from your customer service team was unacceptable. We were left with the strong impression that our claim was not believed, and no meaningful assistance was provided. The only guidance offered was that Best Buy would need to resolve the issue with Apple, which is not a reasonable resolution for a product purchased directly from your store.
This watch was intended as a combined Birthday, Anniversary, and Valentine’s Day gift for my wife. Being unable to receive either a replacement or an immediate refund was extremely disappointing and frustrating. When a customer purchases goods from Best Buy, they should receive those goods—or be promptly refunded so they have the option to repurchase elsewhere.
We did not receive anything close to a 5-Star Experience. The attitude, treatment, and communication from the customer service team fell well below expectations and reflected poorly on Best Buy as a retailer.
I am requesting that this matter be reviewed and resolved promptly, either through a replacement of the missing watch or a full refund. I would also appreciate acknowledgment of the poor customer service experience we encountered.
I look forward to your response.
Response from Best Buy
February 18, 2026
Hello, Patrick,
Thank you for taking time out of your day to share your feedback. Receiving an empty box in place of your Apple Watch is not great, so we can understand your concern. We'd be happy to document your experience and assist in any way possible. Please connect with us through social media. You can find us on Facebook (https://bby.me/q8grb2), Twitter/X (https://bby.me/khbjqx), or Instagram (https://bby.me/f673m8). Please reference Google Review #118962.
Clarence V. Was so helpful to me at Best Buy on skelly drive in Tulsa. When selecting my T.V. Clarence looked up specifics on the best choice of features I was looking for. He offered lots of brands and sizes then narrowed down my options. Very helpful and smart about TVs.