I went into the Skelly Tulsa location around 8:15 PM because I needed a laptop. I found the computer I wanted in the open box section. A sales associate checked the specs, the tag, and the open box sticker. Everything matched, including the SKU, and the price clearly listed on the tag was $359.
When the associate rang it up, the system showed $633. I said that since the laptop was clearly priced at $359, with matching tags and numbers, that price should be honored. He called over what I believe was the manager on duty. The manager scanned it as well, saw the same issue, then used his handheld scanner to deactivate the price tag and remove the $359 price instead of honoring it. He then told me he could not help me and refused to sell it at the marked price.
This is completely unacceptable customer service. When an item is clearly priced, with matching tags and SKUs, that price should be honored. Removing the tag after the mistake is pointed out and refusing to help the customer is unprofessional. I turned around and left and will not be returning.
Response from Best Buy
January 21, 2026
Hello.
Thank you for reaching out with your concern on the Open-Box price tag that showed the incorrect information. We can understand that trying to get the deal you expected and not getting it can be difficult. Please reach out to us on any of our social media profiles to chat about your concern with Review 107296.
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Jonathan A
January 09, 2026
Can't get tech help without an appointment. 1 employee in Geek Squad. Easily the worst best buy i have ever been to.
Easy on line ordering. Then park and go in or curbside. Always good specials on audio and video equipment. Good on computer cables and parts
Janene S
December 30, 2025
Happy they keep instax film in stock. In and out but today I had an amazing experience with their employee Bridgett. She’s incredibly capable and friendly. And I absolutely loved her Snoopy art. 10/10 would come back for the Snoopy art.