Angel was, knowledgeable, and patient. The other day I came in to buy a desktop and left feeling disappointed. Today, Angel completely turned that around. She took the time to explain everything clearly and made sure I understood what I was getting for the price I was paying. I left feeling confident and satisfied with my purchase, in other words; Angel is an Angel from technology heaven! Great customer service!
cherylrush1
March 04, 2026
Best Buy Tulsa Hills. Computer Repair. Found out through chat my computer was delivered 2 days ago but not checked in yet. I tried to call and got a Customer service center who were rude and first guy told me I needed to call fedex then he put me on hold for 10 min and hung up. Called back got a girl this time who was nice and said the same thing as the chat person did earlier in the day but when she tried to transfer me to the store after first ring disconnected. You can't talk to anyone at the store and this call center doesn't know how to assist. Aweful and still don't have my computer back.
Response from Best Buy
March 05, 2026
We understand the frustration when a repair has not gone as expected. We would be happy to look into this further for you. Please reach out to us in a private message on Facebook (https://bby.me/20udlp), Twitter/X (https://bby.me/8wv2d3), or Instagram (https://bby.me/0y7fwb), and mention your Google review, 125796.
I’m very disappointed with the customer service here. I have a specific technical question regarding a laptop repair, but it is impossible to reach a human being. Being forced through an automated system with no option for live support is unacceptable when dealing with expensive hardware.
Response from Best Buy
March 05, 2026
We understand the frustration when needing help with technical issue and being unable to connect with the store. For technical support, please contact our Geek Squad teams at (800) GEEK-SQUAD or (800) 433-5778 or online here: https://bby.me/uu0u2h
For additional questions or need of help, please reach out to us in a private message on Facebook (https://bby.me/mnyc2b), Twitter/X (https://bby.me/tcjh6g), or Instagram (https://bby.me/g8hv68), and mention your Google review, 125764.
Staf was really great and helpful, also managed to get everything I needed in one trip