Frequently Asked Questions About Best Buy Tulsa Hills
How do I check product availability at the Tulsa Hills Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Tulsa Hills Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Tulsa Hills stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Tulsa Hills Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(2594 reviews)
Dawn M
November 16, 2025
1 out of 5
Be careful folks if you order online , they use a service called Roadie...and they will not deliver you item claiming they can't find your house...( I live inside city limits) better off getting it in store...I also was told I can't get my rewards back...
Response from Best Buy
November 16, 2025
Thank you for taking the time to share your experience with your purchase, Dawn. We are here to help you with this. Let’s get this reviewed for you.
First, we will need more details from you. Please message us through one of our social media channels below:
Instagram (https://bby.me/h0vp02)
X/Twitter (https://bby.me/nahj7d)
Facebook (https://bby.me/65lna4)
Be sure to send the full details of your situation. Also add Google Review 70234. We look forward to hearing from you.
Bob G
November 16, 2025
1 out of 5
Colby the store manager was the rudest possible person I've ever seen. Horrible customer service!!! I'll be shopping elsewhere .
Response from Best Buy
November 16, 2025
Hello,
Receiving that kind of customer service from a store manager is frustrating. We would like to discuss this interaction. Please feel free to contact us on the social media links provided. Mention review #70227 and provide more details.
Facebook (https://bby.me/es0fh0)
Twitter/X (https://bby.me/y2clxj)
Instagram (https://bby.me/z373db)
Sanders M
November 16, 2025
1 out of 5
The Phone people just couldnt set up my phone. They told me to go to a corporate store because they could not activate my phone number
Response from Best Buy
November 16, 2025
Good Afternoon, Sanders.
Thank you for leaving a Google Review. We appreciate your feedback, though we wish you had a better experience with your phone activation. We'd like to hear more about it and assist if possible. Please reach out to us on our Social Media pages, so one of our specialist can work with you. Please be sure to add "Google Review: #70217" for reference. You can find us here:
Twitter(X):
https://bby.me/abmbx5
Facebook:
https://bby.me/w6vz75
Instagram:
https://bby.me/0tovtn.
Hayley
November 12, 2025
1 out of 5
Make sure you check their slow website for the return policy. It’s ridiculous to give customers 14 days. I did not realize it was only a 14 day window because when you buy online it’s not included on your email receipt. GET THIS you can’t even exchange the item either even if it’s in perfect condition. You’ll be stuck with a product you despise. Instead they want you to buy $180 membership so you can return within a 60 day window… no wonder Best Buy is declining
Response from Best Buy
November 13, 2025
Hi, Hayley,
Thank you for leaving us a review. We understand how frustrating and disappointing it can be to find yourself unable to make a return or exchange on a purchase outside the allotted time. We's like to follow up and discuss this matter further.
Please private message us on Facebook (https://bby.me/zglb6b), Twitter/X (https://bby.me/ndirw6), or Instagram (https://bby.me/1dlij6). Please be sure to mention "Google review 68397." Thanks!