Best Buy Tulsa Hills

I have always shopped at this Best Buy and have had no issues. This last purchase has changed my mind about this store. I was looking for a home security system but the item I wanted was not at this store so the representative told me it was at there warehouse and it could be delivered to my house the next day by 3:00 pm. I agreed and paid for the item saving me a drive across town to another store. The next day came and no product delivered. I checked their app and there was no status. I tried to call the store for a status and that was a joke so I went back to the store. They told me there was nothing they could do because the item was being delivered by a third party delivery company (Roadie) and they had the item. Several hours later I received an email from Best Buy that my order is delayed for 2 weeks for a product that was supposedly in stock. No other explanation. I checked on Amazon and I find not only can I get the product the next day it is less money. Tomorrow I will be going back to the store for a refund.

I intensely dislike not being able to call the Store. I HATE being routed to some call center where the English Language is secondary. I was interested in a new television, but I give up. I’ll get by with the ones I have that still work. Offshore call centers are the scourge of the American consumer!

They straight up lied to trick us into getting a Best Buy credit card. Claimed that we would receive interest free and a promo credit on top. We asked questions, double checked and they promised that we were getting all of those things. Instead I lost hours of time with customer service and wound up paying interest. Closed the account and will not be purchasing here again when they either lie or are incompetent.

Terrible Best Buy, do NOT go here if you’re buying a TV. Sold me a broken TV that would not turn on and would not refund me or take it back, claiming it was due to how I transported it. I transported it right side up and securely and they had proof that I did but still refused to refund me.