Best Buy Beaverton

What a disaster. We were there this morning to buy 2 new cell phones. After standing in the cell phone area for over 1/2 hour we headed home. Looking now on Amazon

Pre-purchased the Pixel 9 with a promotion back in November. Got notification that the phone was ready for pickup and drove from my home in Tualatin in traffic 30 minutes to be told "sorry it's not actually ready". The phone was then delayed like 2+ weeks late and when I got another pickup notification I went in and was told that my trade in promotional value was "no longer valid". I argued that the promotional trade in value had no expiration date or anything like that and the manager said "well, it is this amount so you can take it or cancel the order". I asked to extend pickup and they said no, but thankfully in app I was able to do so. I called customer service and was told that the promotional trade value was still available and it's showing up incorrect BUT that all in store employees/managers should've been trained on it as it was an issue since the release of the Pixel. They said it happens on the back end but they'd put notes in my account just in case there was an issue. I went in and the next employee knew exactly what was going on and was in and out in like 10 minutes. I thanked the employee and told him what happened and he asked for his manager to see if they could do anything to make it right (with traffic it essentially took me 3+ hours to get my phone because of 3 trips). Manager said sorry but didn't seem to care. I contacted customer service and they also didn't seem to care they even made it sound like it wasn't an inconvenience. Also since that complaint I haven't received any of the normal rewards certificates that go out every few months so sounds like they don't like it when you complain. I used to use Best Buy exclusively but now will shop Target and, sadly, Amazon. Best Buy clearly doesn't care much about it's customers anymore.

Best buy pickup has the worst customer service I have ever encountered, they use a call center that gives you wrong information on product availability. There is no way to contact the physical store to check availability, the call center continues to tell you it's 100% accurate and they guarantee they have it when they have no idea what they are talking about and you get a message saying it's unavailable hours later.

I'm generally in and outta here pretty quickly. Everything is streamlined and if it isn't some holiday or another, then you'll have the attention of a staff member in no time. I'd recommend Best Buy, this one at Cedar Hills in particular, for all your device needs hands down