Best Buy Beaverton

Truck delivery…no overnight parking

Extremely difficult to get answer and transferred to phone that does not take messages. Poor service.

I was scammed by Best Buy Beaverton's "Excellent Condition" rating. I traded up for a MacBook Air M3, but the laptop arrived with a muddy box and a clear coffee mug watermark etched into the cover. This is not "excellent"—it's deceptive quality control, as a hot liquid mark suggests the possibility of non-visible internal damage. The truly shocking part? My attempt at resolution with "Manager" Ben. Ben was openly condescending and rude. When I raised the issue, explicitly stating I only wanted to exchange the unit or receive a price adjustment for the 'Okay Condition' rating, he refused, using the original $1400 price of the (two-year-old) M3 model to gaslight me, insisting I should be "grateful" for the price I got. He was not interested in meeting my request to re-grade the item. He then rudely wiped the coffee stain with his oily finger and said the problem was "gone," completely ignoring the product's misgraded condition and the risk implied by the hot coffee mark. When I persisted and asked to speak to a manager, he arrogantly confirmed, "I am the manager," and then threatened me, stating, "If you like to sever the business relation, we do not mind." This is not customer service; it is toxic, patronizing management. Avoid the Best Buy Beaverton store until this individual is no longer in a leadership position. They prioritize gaslighting over integrity.

All kids no physical disabled work like they promised.