This review is purely for the business of best buy and their practices, not for the employees who enforce them.
They make it impossible to cancel a premium membership from either the app, or over the phone. Basically trapping you and leaving you to continue paying.. consistent "errors" and the app offers additional ways to continue only for all of those to not also work. The chat support bot is ZERO help.
Personally I also just hate coming in here these days because of how much they watch you, offer their help, but dont know anything about technology 9/10 times there is one guy on the floor who knows everything, the rest are clinging onto IPhone12 knowledge and its okay... just need more people who really care about tech enough to be knowledgeable to the customer.
Colleen D
September 21, 2025
Excellent service today from the customer service team! I did a curbside pickup on a big screen TV. They wheeled it out for me and loaded into my truck bed. Thanks A! You rock.
William F
September 20, 2025
I've been going to Best Buy for years when I need electronics etc from a local store.
The staff has always been friendly, well informed and knowledgeable.
Yesterday I was there only to help a friend who needed a new phone.
She got what she needed and had a perfect customer experience.
Since I feel sure I've posted about Best Buy before I will stop posting about it now.