Young man. Very knowledgeable, very friendly, and very kind.
Would have given 0 if google allowed. Waited 20 minutes for assistance which never arrived. So couple of staff members roaming around and chitchatting, but no one ready to help. Such a shame
Response from Best Buy
March 12, 2025
Hello,
Thank you for the review. I can certainly understand your frustration, with not receiving help. As a consumer myself, I always expect to receive great service, which is what we want for all customers who visit our retail stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please include Google Review 64916518.
Regards,
^Kristy
I always appreciate this. Best Buy. Everything is organized, and the staff is very knowledgeable.
I don't usually write reviews, but I feel compelled to share my experience this time. I went into the store to purchase an Apple Magic Keyboard, but not a single employee acknowledged my presence. I waited around the Apple section for about five minutes, hoping for assistance, but no one approached me. There was a sign that read, "Please text this number if you need assistance," so I did. After another five minutes, no one showed up. Frustrated, I left without making a purchase. Not only did Best Buy lose my business today, but they've also lost my future business as well.
Response from Best Buy
March 05, 2025
Kevin,
Thank you for the review. I can understand your frustration with your recent visit to our store. When visiting a store and looking for assistance, it is important to know that you have a team of associates available to help. Hearing that this was not the case when you visited your local Best Buy is disappointing. We appreciate you bringing this to our attention and would like you to share these details with our Best Buy Social Team so that we can document this occurrence in our corporate system. Send a private message or DM to our team using one of our official Facebook ( http://facebook.com/BestBuy), Twitter/X ( http://twitter.com/BestBuySupport), or Instagram ( http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place. Please reference Google Review 64891842.
Regards,
^Kristy