Aleksandr G
February 14, 2026
Went to the store for parts and shelves were stuck, so I was able to get what I needed. Also, everybody working there had great customer service skills and we're able to appoint me in the right direction. Will be back again.
Joleen C
February 14, 2026
Normal Best Buy and normal service
This is a horrible place. Best But went down hill long ago. To put in a complaint to no one that understands because of the age difference.
Wanting a TV, all was good. But the guy kept saying to put it on a card. Well I'm thinking and even told of the Best Buy Total crap they had a few years ago. Bought into it, and was never told how to use it. Never used it except for the purchase I made. Wasn't a card thing. So thought they updated it with a card. The salesman kept saying a card.
In this day and time their are loyalty cards every where. Thought it might be that. After talking with him and him saying you can get $70 back if you get a card. I told him I didn't want to have to put money out to get money back. And he said it's free, then after about 30 minutes of mentioning a card. I asked is it a credit card. He then tells me yes.
Talk to a manager that is as dumb founded as the your guy. She tells me that they use shortcuts. I proceeded to tell her that their shortcuts aren't transparent. That people today want transparency. Not shortcuts.
If you can't use the word Credit Card, just one more word. Then you are trying to scam people. Especially seniors, that don't do shortcut talks.
So not sure if I want to go back to Best Buy anymore. I'd pay more for something, I want or need. Than to deal with young folks, that shortcut.
Response from Best Buy
February 13, 2026
Hello, Debra,
We appreciate you taking the time to reach out with your feedback. Trying to communicate with a sales associate should be easy, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/10dz83), Twitter/X (https://bby.me/479bze), or Instagram (https://bby.me/za0zd8). Please reference Google Review #116535.
Has a lot of appliances. Couldn't find silicone headphone replacements