I like it, very well organized, I easily located the casing for my phone.
The employees went above and beyond
Sadly the days of these places are numbered thanks to people who window shop here then buy on line. And while I've had more than a couple staff who didn't know/care at all, overall when I find one who does, they really do and are helpful, knowledgeable, and make it worth the extra $4 to buy it there and now.
I purchased an external dvd drive. It never worked. Tried to return it with verified proof of purchase. And they refused to refund or give me store credit. Worst customer service I have ever experienced at a Best Buy. Completely untrustworthy store.
Response from Best Buy
September 12, 2024
Hello, Julia,
Thank you for sharing your feedback regarding your experience during your visit to one of our stores when attempting a return. We try ensure that our Return and Exchange Policy (https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014) is available and handy to all of out customers online, in-store, and on our paper receipts. I would be reaching out to someone as well if it were happening to me. I’d like to get this reviewed further for you.
First, we will need more details from you. Please write us through our social media channels on Instagram (https://www.instagram.com/thisisbestbuy/), Twitter (https://twitter.com/BestBuySupport) or Facebook (https://www. facebook.com/bestbuy) with the full details of your situation, your full name, phone number, e-mail, and the store location you visited. Also add Google Review 64194524. We look forward to hearing from you.
Sincerely,
^Deysha