Best Buy Beaverton

Best Buy shipped me another customer’s order—two of the four PS5 units I received had a red-and-white label with someone else’s name and order number on them. Despite returning all four consoles, Best Buy is refusing to refund the two units that were clearly not mine. I’ve now spent three weeks arguing with customer service, Best Buy credit card claims department, multiple hours in the store and on the phone, and still have no resolution. Doing the right thing should not cost me this much time, stress, and money. Over 20 years living in this area and has been the worst shopping experience I’ve ever had. The warehouse error was Best Buy’s, yet I’m the one paying for it. Even more screwed up, when they attempted to refund the two PS5s belonging to the other customer, both in store and at the return center, it refunded the other customer. Best Buy now claims that UPS lost one of the two PS5 consoles I returned, even though all four units were physically present at the store when I tried to turn them in. It’s frustrating to see this many errors in a single return process. Both consoles were packed in a single box and shipped to your return center with one label. Suggesting that UPS opened that box, split the units into two separate shipments, created a new label for the 2nd unit, and then lost one of them is simply unrealistic. You guys had all 4 units physically in your store when I attempted to return them locally the first time. You guys are beyond stupid. If this isn’t resolved promptly, I’ll have to escalate further than just a Google Review. Please refund the full amount for both consoles and close this matter as soon as possible. Update: They closed my account after their warehouse, online customer servicd and their brick&mortar made multiple mistakes. Being unable to ship me what I ordered and sending me another customers items that are at a lower cost than what I paid for should not come back and bite me. You have a warehouse problem. Not a customer problem. Craziest thing was they gave me 10 units of a laptop valued at roughly $899 each belonging to someone else a few weeks after the PS5 incident. I returned those btw.

The Geek Squad manager Sepan gave peak customer service. I had problems and he solved them. Managers with his skills are the best.

Came in to purchase a new phone. 45 minutes spent with a rep, still no phone and I finally walked out. Didn’t discover until after I purchased a new phone from Apple (5 minutes total) that Best Buy had given ATT the wrong number for the phone and my wife’s phone had been deactivated- about 2 additional hours online with ATT to correct their mistake. Very frustrating with the lack of professionalism I experienced at Best Buy.

I found the printer I needed on my own and went to check on the laptops. I wish I got the name of the guy "helping" me. I'm 5'2" and female and was treated like it. He assumed several times that I was a student until I corrected him and told him I'm 30 (even after I said it wasn't for school), he pushed more expensive models that I didn't need, he wasn't expecting me to know what a graphics card was when I had to tell him I didn't need it, he tried to push AI on me even after I told him I'm an artist and against using it, he tried to downplay shame me for not having a separate monitor if I'm using my laptop on my desk, when it was obvious he was trying to add to his commission. I specifically didn't buy the laptop (also that I found myself without his help) because I didn't want to give him any credit for the sale. I don't appreciate being talked down to and the sexist treatment.