Best Buy Bend

Great experience....helped with new laptop

Can’t change the delivery Freon mail delivery to pickup

Yesterday evening, I went inside to purchase a PlayStation 5, along with TES IV: Oblivion as a gift for my father. The gentleman who helped me find Oblivion was extremely helpful, and kind. However once it came time to purchase the PS5 at the front register, an employee named Ryan who has a beard, and ponytail, was infuriating to deal with. First, handed me a Ghost of Yotei edition PS5. I asked him if they had any regular model PS5’s as I was not seeking a special edition. He insisted they are the same price. I have been an avid gamer for YEARS, and know for a fact special editions cost more, so I told him that I do not want a special edition PS5 and would just like the current base model. He was still persistent it was the same price until I pulled up the app and showed him they are in fact NOT the same price. He begrudgingly got it, and rang it up, and lo and behold, it was cheaper than a special edition. He is then continuing to push the special edition, literally saying “come on, it’s only $60 more and it’s cooler”. Listen, I get trying to upsell, but this felt extremely pushy, rude, and dismissive. I asked, once again, to purchase the current base model, to which he sighs and seems to be, now, in an awful mood. There was then an issue with my credit card (I am not faulting the employees or Best Buy for this), and Ryan then asked for his supervisor (I assume), misgendered him, then corrected the misgendering using “air quotes”, which also felt extremely disrespectful. I do not think Ryan is well suited for customer interactions. I have never had a negative experience at this Best Buy until yesterday, Nov. 5th.

When Fred Meyer has better service, electronics selection, and gaming selections. Why are you even open. I want Circuit City and Radio Shack back.