Best Buy Bend

I can’t say enough good things about Evan and Gabe at the Geek Squad in Bend! I had been trying to troubleshoot and fix my PC for weeks back in September with no luck. Fast forward to last week, I bought my daughter an Xbox Ally for her birthday, and the cashier recommended the Total Membership. He mentioned it would protect the device and even cover repairs for items not purchased there—including my custom-built PC. So I decided to bring my PC in that Friday, and after the Easter weekend, they called me Monday with a clear diagnosis: my motherboard had gone bad. What really stood out throughout the entire process was the communication. they consistently called me with real updates, which is rare these days. I ordered a new motherboard, brought it in, and Evan and Gabe handled the replacement flawlessly. Again, they kept me updated every step of the way. Their professionalism, knowledge, and respect for my custom build were top-tier. The cable management they did was clean and showed they truly care about their work. This was hands down the best customer service experience I’ve ever had. Evan and Gabe absolutely know what they’re doing, and they’ve earned my full respect. The entire repair ended up being completely free thanks to the Total Membership, which made the experience even better.

Online orders arent worth the waste of time. Have to go in and show your drivers license and have to make sure you put the person who is picking it up on the order. I just dealt with a headache to pick up a mini fridge for a disabled family member. Last time I deal with bestbuys online orders.

Went in today to do a return.Spoke with Travis at the front. I asked for some direction and he provided it. I complimented him and his reply was to cuss and use vulgar language. Sad to see that this type of behavior is condoned at Best Buy. Boy times have changed.

Nice staff, pretty limited selection