Horrible customer service. Ordered an item on their website, they would not return or exchange an unopened product because it was 4 days out of the 15 day return window. Zero empathy, zero suggestions for alternate solutions. I feel like they just stole my money. Will never shop at this best buy or purchase from their website.
Response from Best Buy
June 26, 2026
Hi, Steven,
Thank you for leaving a review. I can understand wanting clarity on our Return & Exchange Period. You have 15-days to return or exchange most items under our policy. Here is a link with more details: https://bby.me/cF77J2.
If there is an issue with the product itself, most manufacturers offer a 1-Year Manufacturer Warranty.
If you have any additional questions or concerns, please send us a private message on social media. We are available to assist you on any of the following platforms: Facebook (https://bby.me/epe4yC), Twitter/X (https://bby.me/rOyJpH), or Instagram (https://bby.me/K1ElYH).
Please mention the phrase “Google review #178536” when reaching out.
Dead ignored. Asked a gentleman with bleached hair and gouges for help three times. Ignored. Give your money to the internet. This dead retail model is a panda that won't screw to save its species.
Response from Best Buy
June 26, 2026
Hi,
It's unfortunate that you were not able to get the help you needed in-store and felt like you were being ignored. We would never want anyone to feel that way and get why you would be disappointed. We would like to speak with you more. Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 178489 in your message to us.
X: https://bby.me/DILSlP
Facebook: https://bby.me/yW1rIb
Instagram: https://bby.me/Zcr4Ob
Fabulous customer service - I had ordered something online and decided to return it in store; Crow explained the return policy and although it was outside the return window, I was offered a way to get what I needed through the My Best Buy Plus program. Thank you Crow for your patient and eloquent customer care.
Staff is hit or miss regarding getting help. Products cater to high price-point consumers with mediocre selection. I like Best Buy a lot but this one could use a better selection.