I feel like you have to have a pretty rough experience to want to leave a poor review these days. But I’ve never been met with more disrespect in this store. No acknowledgment upon entering. When asking not 1 not 2 but 3 idle employees for assistance I was met with sighs and eye rolls. The icing on the cake was the individual that checked me out. Sighs upon walk up, disrespectful attitude upon checkout. And an extreme lack of patience. I’m surprised these folks were even screened. Bummer! Be better
First off, let me go and tell you that I typically don’t ever leave a review nonetheless a bad review. However, I just recently bought three computers for my daughter’s homeschooling online class. And was sold the Best Buy plus for the purpose of Price match however when I bought the computers, they apparently bundled a Xbox package without my permission which makes me in eligible for any kind of price match in the future. Therefore, they essentially scam me into buying something that was not pertinent or was unable to use. after calling the store, you cannot directly speak to anyone at that location to discuss the matter instead, you go to Best Buy AI, which connects you to a customer service line which are unable to transfer you to the store and this is how I came about this knowledge.
Response from Best Buy
November 06, 2026
We appreciate you taking time out of your day to share feedback. Purchasing multiple computers for your daughter's homeschooling needs and enrolling in Best Buy Plus with the expectation of receiving price match benefits, only to learn later that there were limitations related to the order, would understandably leave a negative impression. We also understand your concerns regarding the communication experience and difficulty reaching the store directly for assistance. We'd be happy to take a closer look at this situation.
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Please mention your Google review #249389, so we can review this further with you.
sattvacat
October 24, 2026
Noah, the Bend, Oregon installer has been super helpful from the start of my new car stereo receiver purchase.
Aside from a few small glitches that were out of his control, he has been patient, helpful and professional.
I can't wait to experience my new car sound!