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Services Offered
Geek Squad Services
Apple Shop
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Frequently Asked Questions About Best Buy Bend
How do I check product availability at the Bend Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Bend Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Bend stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Bend Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2133 reviews)
Jeremey F
April 20, 2026
1 out of 5
Don’t work with Geek Squad or Best Buy if it requires contacting the store. They no longer accept any phone calls and everything is directed to a national call center. I have an iPhone being repaired and the app says “generic device repair” with no further details. They initially told me they would contact me when they got the part needed, but it’s been 2 weeks and no updates or details. When I called their number I was routed to a call center and they have no additional info and I can’t contact the store.
Response from Best Buy
April 21, 2026
Hi Jeremey,
Thank you for sharing your experience. It's understandably concerning when repair takes longer than expected, and there's no communication to keep you in the loop. This is certainly not the level of service we aim to provide.
So that we can look into this further to see what we can do to help, please reach out to us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport. Be sure to mention your Google review 144355 in your details.
mike b
April 18, 2026
1 out of 5
Never have what they say is in stock this has happened many times
Carol W
April 15, 2026
1 out of 5
Actively ignored us and tried to get out of answering questions.
Response from Best Buy
April 16, 2026
Hello,
We appreciate you sharing this with us. Our employees should be actively willing to assist our customers. We understand not getting the assistance you needed or questions answered isn't ideal. We'd like to review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/2suQXG), Twitter/X (https://bby.me/GLLxx9), or Instagram (https://bby.me/TpHKhg). Please also refer to your "Google review #142206" in your message.
Tim C
April 13, 2026
5 out of 5
I can’t say enough good things about Evan and Gabe at the Geek Squad in Bend! I had been trying to troubleshoot and fix my PC for weeks back in September with no luck. Fast forward to last week, I bought my daughter an Xbox Ally for her birthday, and the cashier recommended the Total Membership. He mentioned it would protect the device and even cover repairs for items not purchased there—including my custom-built PC.
So I decided to bring my PC in that Friday, and after the Easter weekend, they called me Monday with a clear diagnosis: my motherboard had gone bad. What really stood out throughout the entire process was the communication. they consistently called me with real updates, which is rare these days.
I ordered a new motherboard, brought it in, and Evan and Gabe handled the replacement flawlessly. Again, they kept me updated every step of the way. Their professionalism, knowledge, and respect for my custom build were top-tier. The cable management they did was clean and showed they truly care about their work.
This was hands down the best customer service experience I’ve ever had. Evan and Gabe absolutely know what they’re doing, and they’ve earned my full respect. The entire repair ended up being completely free thanks to the Total Membership, which made the experience even better.