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Frequently Asked Questions About Best Buy Bend
How do I check product availability at the Bend Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Bend Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Bend stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Bend Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.0(2164 reviews)
Hilary H
July 01, 2026
5 out of 5
Daryl made this a 5-star shopping experience! As soon as I walked in he greeted me and helped me throughout the entire shopping trip to find each item I needed quickly. He was not trying to sell me on things I didn’t need or more expensive items, just giving genuine advice based on the lifestyle needs I described. What a nice guy! He is really great at his job.
Faith C
June 30, 2026
1 out of 5
Spent over $2,000 for tv and install. After a few uses the tv started sparking and smoking. LG is not helping and Best Buy offered to have us pay for them to send out a technician. They refuse to take back a brand new tv they sold us that is literally catching itself on fire.
Response from Best Buy
June 30, 2026
Hi,
We understand how upsetting it can be to experience issues with a recent purchase. Your experience matters to us, and we’d appreciate the opportunity to see what is possible.
Please connect with us through a private message on our social media link and mention review #180581, along with any additional details.
Facebook (https://bby.me/vZHf1k)
Twitter/X (https://bby.me/a5qM5D)
Instagram (https://bby.me/54JANT)
Steven M
June 26, 2026
1 out of 5
Horrible customer service. Ordered an item on their website, they would not return or exchange an unopened product because it was 4 days out of the 15 day return window. Zero empathy, zero suggestions for alternate solutions. I feel like they just stole my money. Will never shop at this best buy or purchase from their website.
Response from Best Buy
June 26, 2026
Hi, Steven,
Thank you for leaving a review. I can understand wanting clarity on our Return & Exchange Period. You have 15-days to return or exchange most items under our policy. Here is a link with more details: https://bby.me/cF77J2.
If there is an issue with the product itself, most manufacturers offer a 1-Year Manufacturer Warranty.
If you have any additional questions or concerns, please send us a private message on social media. We are available to assist you on any of the following platforms: Facebook (https://bby.me/epe4yC), Twitter/X (https://bby.me/rOyJpH), or Instagram (https://bby.me/K1ElYH).
Please mention the phrase “Google review #178536” when reaching out.
Hiro P
June 26, 2026
1 out of 5
Dead ignored. Asked a gentleman with bleached hair and gouges for help three times. Ignored. Give your money to the internet. This dead retail model is a panda that won't screw to save its species.
Response from Best Buy
June 26, 2026
Hi,
It's unfortunate that you were not able to get the help you needed in-store and felt like you were being ignored. We would never want anyone to feel that way and get why you would be disappointed. We would like to speak with you more. Please send us a private message on X, Facebook or Instagram. You may also include the Google review number 178489 in your message to us.
X: https://bby.me/DILSlP
Facebook: https://bby.me/yW1rIb
Instagram: https://bby.me/Zcr4Ob