Best Buy Bend

Got to love how they sell something and tell you THEY warranty it and will replace it only to come in and be told no we don’t do that; you have to go through the company you bought it with. Even paid the extra ‘fee’ that pays there employee to replace it. Way to steal money Best Buy.

Help was slow to ask what I was there for. Even though they were just standing there

I went to the Geek Squad here because my phone was having numerous problems - from sending/receiving texts and calls, various apps not opening and loss of data. These guys were so helpful! Cam was patient with me and thoroughly advised me on next best steps. He continues to check in with me during my hours long stay in their department while I deleted enough to create available storage and therefore install the current update on my phone. Evan was also very kind and helpful while Cam was on break. Kudos to these guys for their outstanding service!! Happy to have my phone working again. 😊

I’ve been a Best Buy customer for many years and recently spent just under $4,000 on a TV, soundbar, and wall mount on September 1st. The installation was scheduled for today, Saturday, September 20th, with a very broad window of 7am–7pm, which they said was the best they could do. After moving all of our furniture early this morning to prepare, we received a call at 7am saying the installation had to be rescheduled due to a family emergency. That part was understandable. What wasn’t acceptable was being told the next available appointment wouldn’t be until October 9th—nearly three more weeks later. That delay was completely unreasonable, so we canceled the entire order and requested a refund, which we were told will take 7–10 days to process. For such a large purchase, this was extremely disappointing and frustrating. Needless to say, we’ll be taking our business elsewhere in Central Oregon.