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Services Offered
Geek Squad Services
Apple Shop
Windows Store%20--%3e%3csvg%20version='1.1'%20id='Layer_1'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20x='0px'%20y='0px'%20viewBox='0%200%2024%2024'%20style='enable-background:new%200%200%2024%2024;'%20xml:space='preserve'%3e%3cpath%20d='M14,1h-4c-5.98,0.22-8.75,2.99-9,9v4c0.23,5.99,4,8.72,9,9h4c6-0.28,8.8-2.98,9-9v-4C22.7,4.01,20.03,1.34,14,1z%20M16.42,16%20c-0.32,2.21-2.14,3-4.4,3c-2.34,0-4.52-0.88-4.52-3.79v-1h3.41v1.25c0,0.75,0.44,1.21,1.23,1.21c0.83,0,1.11-0.42,1.23-0.88%20c0.04-0.25,0.08-0.62-0.04-0.96c-0.67-1.71-5.07-2.5-5.63-5.17C7.54,9.04,7.58,8.5,7.66,7.92C7.98,5.79,9.8,5,12.02,5%20c1.74,0,4.2,0.46,4.2,3.29v0.92h-3.09c0,0,0-0.54,0-0.79c0-0.75-0.44-1.21-1.15-1.21c-0.79,0-1.07,0.46-1.15,0.88%20c-0.04,0.17-0.08,0.46,0,0.71c0.36,1.5,5.07,2.33,5.59,5.08C16.46,14.12,16.58,14.88,16.42,16z'/%3e%3c/svg%3e)
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Frequently Asked Questions About Best Buy Gresham
How do I check product availability at the Gresham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gresham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gresham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gresham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3431 reviews)
Robert G
July 17, 2025
5 out of 5
Customer service it very good here! Associates are knowledgeable and. If they don't know, will get someone who does.
WW T
July 10, 2025
1 out of 5
Every single time I buy something at this location it is broken. Without fail there is always 1 item that is completely non functioning. Beware.
Response from Best Buy
July 15, 2025
Hello,
We appreciate you sharing your review with us. Having your new purchases not working properly, is not the experience we aim to provide, and can understand how this could create some disappointment. We'd like to learn more about your visits by following up with you.
Please connect with us through a private message on Facebook (https://bby.me/rs9upr), Twitter/X (https://bby.me/xowbgn), or Instagram (https://bby.me/fx2v2o). For the fastest response, please include your full name, email, phone number, and "Google Review 13937" in your message. Thanks!
Regards,
^April
Colin B
July 10, 2025
1 out of 5
Literally the worst customer support I've ever experienced
Bought a computer for 1400$, asked for extra RAM they said no problem. Turns out incompatible as HP kind of locks the RAM to only the built in one which is not available for sale.
Support sent me a link and guaranteed it should work (fun fact this one didn't work either)
So I went into the store, made an appointment with the geek squad which they told me would be free of charge as I bought the computer there.
One week later, getting there they are telling me to take a look at it I would need the 179,99$ membership.
Remember I bought the computer and the RAM at best buy
Laughable really. I am never going to buy anything through them ever again.
Wasted my time, fuel and money
Even buying over Facebook marketplace seems safer.
Response from Best Buy
July 15, 2025
Hello Colin,
Thanks for reaching out and providing your feedback. We are saddened to hear that you had a negative experience with us. We would love to document your experience and help any way we can. This is not the kind of customer service we strive to provide. We'd like the chance to follow up on this. To continue, please contact us on Facebook (https://bby.me/ivosad), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further support. Please start your message with "This is in regard to my Google review: 13883" and share your full name, email, and phone number.
Thanks,
^ Vanessa
Alvin G
July 08, 2025
5 out of 5
Delivery for Roadie, super fast and friendly!