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Frequently Asked Questions About Best Buy Gresham
How do I check product availability at the Gresham Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Gresham Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Gresham stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Gresham Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(3381 reviews)
Mark J
April 13, 2025
2 out of 5
Very disappointed with them. They no longer had a selection of phone cases for my S24 which is the 2nd newest phone out by Samsung.
Hood H
April 10, 2025
1 out of 5
Selection of budget monitors wasn’t very good. I ended up going to Walmart instead.
Response from Best Buy
April 10, 2025
Hello, Hood.
Thank you for reaching out. With picking a monitor, I can definitely understand wanting to see as many options as possible prior to choosing the one. We would be more than happy to help assist in any way that we can. If you have a minute, please reach out us to in a private message on Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/bestbuy). When you message us, please include your full name, phone number, email, and a copy of your Google review number #65028523.
Thanks,
^Allison
Patty K
April 09, 2025
3 out of 5
Entrance outside only marked Entrance so no way for visitors to know it is also an exit. Cashiers for purchase only have sign as customer service have to ask where to go to pay 🙄 mess compared to pre covid layout. Staff is as friendly as be with corporate Rules in the way of customer service.
Response from Best Buy
April 09, 2025
Hello,
Thanks for sharing your feedback with us. I understand not having things clearly labelled in the store to help direct you to where you need to be, isn't an ideal experience to have. I am glad that the employees that you worked with were friendly, though it sounds like they may not have been able to fully assist you. I'd like to have our corporate team review this further with you.
Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details about your visit, including the location, date, and approximate time that you were there. Please also include a reference to your "Google review 65027309" in your message to us.
Sincerely,
^Melissa
Jock B
April 07, 2025
5 out of 5
Amazing customer service! My experience is so note worthy that I have to write a review.
Last week I ordered a 4 pack of Apple AirTags online. It took a few days for the order to be completed and then to be shipped out. On Sunday afternoon, April 6th I was notified that the package had arrived in my mailbox from a store in Milpitas Ca. Upon opening the box, there weren't any AirTags inside. After closer inspection, I noticed that the normal brown packing tape had been cut and standard clear tape had been used instead to seal the box. Knowing that this wasn't right I immediately took photos and went on line and via chat, I was able to explain to the customer service rep what had happened and that I thought the contents had been stolen during the delivery process. He was very polite and assured me that Best Buy would take care of it and ship out a new set. I was completely satisfied with the results. I also figured that I would see the tags by the end of this week.
Now for the good part: Today ( monday - the next day) I get a text early in the morning telling me that the tags had been shipped and would be arriving later in the day. That was surprise number one. Surprise number two: At approximately 11:00 am I get a call from a driver who was waiting at my gate to deliver the package. I live well over an hours drive from the Gresham store and now my package was being hand delivered to me! Have to say I am very, very appreciative of the customer service and care. Bravo Gresham and to Best Buy in general . Thank you!