Getting so small cut back in every department
I went here to get my battery replaced for my IPhone. When I get there after waiting 3 hours they tell me the replacement was unsuccessful and my phone was not going to work anymore! Thanks to this I lost day of work, lost data and money. They charged me 89 dollars and their solution was to give me an old phone which also had the battery degraded. Basically, I ended up paying for a service which I didn’t receive , their solution didn’t helped at all and I still have to replace the battery of the old phone they gave me. I do not recommend anyone to get this service done at Best Buy. This has been a nightmare for me which made me lose money and information on my phone. The service from the person with the glasses was bad and for them I’m just a number but the effect this experience had on my personal life was detrimental.
Response from Best Buy
October 29, 2024
Hello Daniel,
Thank you for the review. I can certainly understand your frustration with paying for a service that didn't fix your phone. This is not an ideal situation.
I'd like to ensure this is looked into further. Feel free to send a private message on one of our social media platforms, Facebook (facebook.com/BestBuy), Twitter/X (twitter.com/BestBuySupport), or Instagram (instagram.com/bestbuy), with your full name, phone number, email address, and details regarding your visit, including the location, date, and approximate time. If you can also include, Google Review in your message, it'd be appreciated.
Regards,
^Kristy
I buy here tablet Samsung,but when I go to home,I see this tablet only WiFi,I need wich 5G ,I returned tablet,and not full price returned me,I pay $435 and returned me only $385,I opened only boxes,and same day returned! Don't buy again here more electronics
Response from Best Buy
October 25, 2024
Hi,
Thank you for reaching out and sharing your experience. I understand how frustrating it must be not to receive the tablet you wanted and to see a difference in the refund amount. I’d be more than happy to look into why you didn’t receive the full refund and help you find the correct tablet with 5G that meets your needs.
To assist you further, please connect with us by sending a private message on one of the following platforms: Facebook, Twitter/X, or Instagram. In your message, kindly include your full name, phone number, and email, and mention that you're reaching out regarding your "Google Review" with conversation number 64352767 so we can quickly identify and assist you.
Thanks again for reaching out, and I look forward to helping you with this.
Best regards,
^Magee