Best Buy Gresham

Delivery for Roadie, super fast and friendly!

Best Buy shipped me another customer’s order—two of the four PS5 units I received had a red-and-white label with someone else’s name and order number on them. Despite returning all four consoles, Best Buy is refusing to refund the two units that were clearly not mine. I’ve now spent three weeks arguing with customer service, Best Buy credit card claims department, multiple hours in the store and on the phone, and still have no resolution. Doing the right thing should not cost me this much time, stress, and money. Over 20 years living in this area and has been the worst shopping experience I’ve ever had. The warehouse error was Best Buy’s, yet I’m the one paying for it. Even more screwed up, when they attempted to refund the two PS5s belonging to the other customer, both in store and at the return center, it refunded the other customer. Best Buy now claims that UPS lost one of the two PS5 consoles I returned, even though all four units were physically present at the store when I tried to turn them in. It’s frustrating to see this many errors in a single return process. Both consoles were packed in a single box and shipped to your return center with one label. Suggesting that UPS opened that box, split the units into two separate shipments, created a new label for the 2nd unit, and then lost one of them is simply unrealistic. You guys had all 4 units physically in your store when I attempted to return them locally the first time. You guys are beyond stupid. If this isn’t resolved promptly, I’ll have to escalate further than just a Google Review. Please refund the full amount for both consoles and close this matter as soon as possible.

Nice people, really enjoyed shopping

Ordered online picked up in store couldn't have been easier.