Just a mess inside. Can't find anyone to help
A simple order pickup turned into a literal hour ordeal. I could see one of the manager literally doing nothing just wondering around like he didn’t have a care in the world insane. Then I was put in a queue to pick up my order. What in the world. Honestly if you could go to any other Best Buy do it. Or just order off Amazon honestly would probably be faster
Response from Best Buy
August 20, 2025
Hello, Frank,
Thank you for the review. I can understand your frustration with picking up your order. We always try to make it a seamless experience. I regret to learn this was not the case for you.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (https://bby.me/e5bnh1), Twitter/X (https://bby.me/xy2n2n), or Instagram (https://bby.me/gd32sx). I’d recommend sending a private message or DM. Please include Google Review 31991.
Regards,
^ Kristy
Staff wasn’t very discrete and overheard them say, “Keep an eye on him”. Was clearly profiled and they didn’t really do a good job keeping it under the radar. Maybe it was due to my tattoos? Or maybe due to the color of my skin? Whatever it was, two employees followed me around the store. Had my infant son with me so I didn’t want to make a scene and call it out but I got out of there as quick as I could. Safe to say I’ll just stick to Amazon for my camera equipment or my other tech needs.
Stan the store manager, team member since 2004 is probably the worst employee of the year 2025. Try solving a problem and see how it goes! I wouldn’t hire this person for any interactions with a human. Avoid using this store or Best Buy altogether.
Response from Best Buy
August 14, 2025
Hello, thank you for reaching out to leave us a review here on Google. When I am shopping in store I like to know that my interactions will be pleasant and productive. Can you please reach out to us on Facebook (https://bby.me/0a8yov), Twitter/X (https://bby.me/d204se), or Instagram (https://bby.me/8q7mzg) with more information about your experience? Please begin your message with "This is regarding my Google Review #29296".
Regards,
^ Josh