We bought Sony A7c2 camera here. They have guided us through out the purchase and we had a great time shopping here!!
They had exactly what I wanted. I had a Samsung/Best Buy representative help me find the case I wanted and a screen protector for my phone. She found a case that had an open box discount. She found a screen protector that had a free replacement warranty & offered to put it on for me. I was in and out in 10 minutes. Best Buy is back on my Places to Go List.
Ordered an item online from the store that said it was 100% available and was ready for pickup. I ordered it and went to pickup the item only to be told that despite me having the item marked as READY for pickup, they no longer had it and would not offer any replacement other than to drive to the next closest store that had it in stock which was in Washington. The employee who helped me was not helpful at all and was very dismissive towards me trying to get help. I asked for a manager and a larger bald man came, he was 0 help as well basically telling me re-order elsewhere it sucks to be you bud. This was ridiculous, I even asked if they could just swap it out with something similar that was slightly cheaper as I was in a rush and needed it now as they already told me it was ready for pickup. Guy dismissed me and walked off.
Not helpful at all and rude. Ended up finding what I needed at Brainwave computers in Tigard.
Response from Best Buy
March 04, 2025
Hey, Aaron,
We appreciate you taking the time to share this review with us, although receiving a communication that your order is ready and available only to be told that is not the case sounds quite concerning. We would like to get some more details from you and ensure your feedback is formally documented on a Corporate level for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64889115. We look forward to hearing from you!
Regards,
^Katie