Best Buy Tanasbourne

I was trying to get a service check with the geek squad for my desktop PC - I had no appointment, being just a regular Joe walk-in customer in need of help - I arrived on a Tuesday around 7 PM - was only one technician on duty overwhelmed by the already existing appointments and requests for service - he told me that if there is a opening for a walk-in like me with no appointment will try to help me so I could wait - hopeful I waited, but appointments were stacking up, the technician was handling to the best of his abilities yet constantly being overwhelmed by the volume of work and customers in need of service - after an hour of waiting, he informed me that the appointments are showing up, no cancellations and as such he cannot help me - the only remaining option was for me to make a appointment for two days later since next day was fully booked and was no open window available He, the technician, was polite and professional... but the managers not covering with enough technicians to meet the demand is just proof of corporate greed why hire more people, pay more salaries for qualified technicians when they can overwork a one person one man show holding the fort... Poor to bad experience... I step in once or twice a year and they clearly don't care for me to come back often...

Gild man behind the counter was pretty rude didn't take the time to help me at all, he might be ready for retirement.

They do their best. But I prefer not to go in here if I can help it.

We just got back from this store. Austin at geek squad helped us so much. We are in our 60s and very unskilled in computers he so gently and patiently taught us alot. We feel confident to use our computer now . Thank you so much Austin you're great