Ordered an item online from the store that said it was 100% available and was ready for pickup. I ordered it and went to pickup the item only to be told that despite me having the item marked as READY for pickup, they no longer had it and would not offer any replacement other than to drive to the next closest store that had it in stock which was in Washington. The employee who helped me was not helpful at all and was very dismissive towards me trying to get help. I asked for a manager and a larger bald man came, he was 0 help as well basically telling me re-order elsewhere it sucks to be you bud. This was ridiculous, I even asked if they could just swap it out with something similar that was slightly cheaper as I was in a rush and needed it now as they already told me it was ready for pickup. Guy dismissed me and walked off.
Not helpful at all and rude. Ended up finding what I needed at Brainwave computers in Tigard.
Response from Best Buy
March 04, 2025
Hey, Aaron,
We appreciate you taking the time to share this review with us, although receiving a communication that your order is ready and available only to be told that is not the case sounds quite concerning. We would like to get some more details from you and ensure your feedback is formally documented on a Corporate level for review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64889115. We look forward to hearing from you!
Regards,
^Katie
Whatever it is that you're looking for they don't have it in the store
Response from Best Buy
February 06, 2025
Hi, James,
Thank you for taking the time to share this review here, although we hate to hear you were unable to find what you were looking for in-store. We would like to ensure your feedback is formally documented within our Corporate system for internal review.
To get started, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process. Please also include a note stating you are reaching out from a Google review by including this reference number: 64784976. We look forward to hearing from you!
Regards,
^Katie