Good place but always limited stock
They weren't able to help me
Response from Best Buy
October 02, 2024
Hello, P. Mosses Goldfeld,
Thank you for taking the time to reach out to us here, and for taking the time to share your experience here with us! We do strive to assist our customers in any way possible, and would like to take a closer look into how we may improve to better assist you in future visits to our location.
To continue working with our Best Buy Social Team and ensure your feedback is documented, please send a private message or DM to our team using one of our official Facebook (http://facebook.com/BestBuy), Twitter/X (http://twitter.com/BestBuySupport), or Instagram (http://instagram.com/BestBuy) accounts with your full name, phone number, email address, and the location in which your visit took place along with this review number: 64268474.
We do look forward to assisting you!
Kindly,
^Brandon
PSA: This review is specifically for the Hispanic manager with the sassy high pitched voice. I had an otterbox phone case fail on me, and their website showed a warranty of 2 years (still valid, I had the best buy receipt). This guy tells me, "I can't replace your product because I don't know how to do it." Tells me to do it myself. So once I'm home, I start the process and find out if I bought the otterbox at an authorized dealer, it is eligible for replacement at the dealer. I've already paid otterbox for the shipping, not worth my time to go back to this best buy and deal with this guy.
Great employee who helped me initially, just the manager came in straight out the gate with the attitude, then immediately left, leaving me perplexed and the employee shrugging his shoulders. Not the usual good experience I've had over the years at Best Buy.
If you have an otterbox that's failing, Google their website and check the warranty FAQ. It clearly states authorized dealers can replace warrantied items.
Response from Best Buy
September 29, 2024
Hello Leo,
Thank you for the review. As someone who uses an Otter box, I can understand wanting to get it replaced, if something happened to it. I regret to hear you didn't have a good experience with the manager. That is certainly not the experience we like for our customers, when visiting our stores.
We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook (http://Facebook.com/BestBuy), Twitter/X (http://Twitter.com/BestBuySupport), or Instagram (http://Instagram.com/BestBuy). I’d recommend sending a private message or DM, as we will need you to provide your full name, email address, and telephone number to complete the documentation process.
Regards,
^Kristy