FrannR96
January 25, 2026
I bought expensive products online. My first product was misdelivered, the delivery driver sent a proof picture where the package could not be seen. Best Buy did not take responsibility for a $300 product. At the same time, I had bought another product for $150. More than 10 days have passed since the deadline, and I am still waiting for my product to arrive at my house. Honestly, the online customer service is terrible. I have been talking with support for 10 days and they haven’t given me any solution. In the first case, they have evidence that my package was misdelivered; they have a proof picture showing that the package is not visible. I called the courier company and even they were able to verify that my shipment was delivered incorrectly. Still, Best Buy did not refund my money, nor have they sent me a replacement product. So far, I am completely dissatisfied with the situation. I spent too much money on products that never arrived.
Response from Best Buy
January 25, 2026
We understand the frustration when something has gone wrong with your order, and we would like to review this further for you. Please reach out to us in a private message on Facebook (https://bby.me/cnd3dk), Twitter/X (https://bby.me/enihnz), or Instagram (https://bby.me/wvj3eu), and mention your Google review, 108948.
On line order pickup is simple and easy
Best buy is a great store. But, it is hard to find a salesperson.