I drove approx 50 miles to Beaverton, Or. Best Buy to pick up a new camera lens $$ that I had ordered online. The lens was in the original box hut had been opened. The person at the pick-up counter allowed me to open the box and examine the lens and accompanying components to ensure it was all perfect and new. When I got home the local herd of blacktail deer were grazing in the field for the perfect opportunity to test the lens!
Go somewhere else if you want any warranty work done. These guys are notorious for canceling the day of the repair, all within a couple hours from when theyre supposed to arrive. We have been waiting weeks for this repair just to wait longer, not to mention this is an ongoing repair for the same issue. Best Buy needs to contract better companies to handle the repair side, you can see clearly it whoever has the lesser bids. DO BETTER BEST BUY!!!
Response from Best Buy
April 14, 2026
Hello,
It is understandable to be upset to have ongoing repair issues. Allow us to hear more about your experience. Mention review # 141580 when connecting with us on social media link.
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Guillermo A
March 31, 2026
My pops & I always come in to shop here. Leo P always takes care of us with exceptional costumer service & product knowledge. Couldn't be more content with his service. Thank you LEO!
Sales associate very knowledgeable. Help was fairly quick.