Crystal E
September 25, 2026
Koda I might be mis-spelling his name was very kind, friendly, and helpful when I was going to get a new iphone. Come here rather than dealing with high pressure sales tactics at the Verizon across the street.
Excellent today. This was my third trip back to get parts for my computer upgrade ... Great people ... I had bought some cpu ram that was bad ... They cheerfully replaced it at no charge.
I was trying to get a service check with the geek squad for my desktop PC
- I had no appointment, being just a regular Joe walk-in customer in need of help
- I arrived on a Tuesday around 7 PM
- was only one technician on duty overwhelmed by the already existing appointments and requests for service
- he told me that if there is a opening for a walk-in like me with no appointment will try to help me so I could wait
- hopeful I waited, but appointments were stacking up, the technician was handling to the best of his abilities yet constantly being overwhelmed by the volume of work and customers in need of service
- after an hour of waiting, he informed me that the appointments are showing up, no cancellations and as such he cannot help me
- the only remaining option was for me to make a appointment for two days later since next day was fully booked and was no open window available
He, the technician, was polite and professional...
but the managers not covering with enough technicians to meet the demand is just proof of corporate greed
why hire more people, pay more salaries for qualified technicians when they can overwork a one person one man show holding the fort...
Poor to bad experience... I step in once or twice a year and they clearly don't care for me to come back often...
alexis c
September 03, 2026
Gild man behind the counter was pretty rude didn't take the time to help me at all, he might be ready for retirement.