Shattered m
November 18, 2025
Riley the sales report was excellent. Guided me to find the gear I needed. Thank you
Amanda K
November 17, 2025
The staff is friendly and helpful 😁
Andrew H
November 16, 2025
If you can shop anywhere else, I urge you to do so. The incompetence of the sales and customer service teams is staggering. If Forrest Gump worked in retail, he would be working here. I made a 30-mile drive to the Medford store on a Sunday, because BB phone support excels at keeping you from talking to a human. My problem was simple. My Mac serial was entered into the BB system incorrectly. The serial number on the box is wrong. The serial number ETCHED ONTO THE MACHINE is, of course, correct. I verified this with Apple before I drove to Medford. I bought a very expensive My Best Buy Total™ membership so my Apple purchases would be covered automatically. They won't cover my machine AT ALL because --get this-- they have no way to correct the serial number in their data base to match the serial number engraved on the machine that THEY SOLD ME. Sorry, am I letting my frustration come through? After a 30-mile drive, I walked away with a "sorry we can't help you," no AppleCare, and "have a great day!" (???) I don't know whether anyone from BB reads these reviews, but just in case...
I can't get the machine I just bought covered with the warranty I have already paid for because BB will not correct its own error. This is unacceptable.
Response from Best Buy
November 16, 2025
Hello,
Thanks for sharing your feedback with us. Having a working computer is certainly important. We understand not being able to get this fixed under your warranty though because the serial number isn't matching, isn't ideal.
We'd be happy to look into this with you, if you can send a private message on one of our social media platforms, Facebook (https://bby.me/az24wi), Twitter/X (https://bby.me/nk0j14), or Instagram (https://bby.me/wgd1wy). Please also refer to your "Google review #70213" in your message.
Raquel B
November 15, 2025
Well, I got what I wanted! I can’t say that for Costco. I went to Costco and they were not interested in selling me a television or an Apple Square.
Earl at Best Buy located in Central Point, Oregon took very good care of me. Earl kept the customer service standard extremely high and made The search and purchase of my new television extremely easy! I got exactly what I wanted!