Great experience!! BEE in the geek squad was on point and made the whole process of buying and transferring data on my new laptop easy. Very knowledgeable and great personality!
Absolutely positively useless when it comes to Apple service. Might add that Apple - primarily - is the problem. However , BB does not help itself aligning with the corporate monger and socially irresponsible entity that Apple is. Nevertheless - corporate greed on part of BB is enough. Why, why do they just not tell us up front that they cannot repair and that Apple will simply dispose of and sell a new used device. Despicable.
Response from Best Buy
January 07, 2026
Hi there,
Thank you for your review. We understand how this recent experience may have felt and truly appreciate your feedback. We'd like to follow up here. Please feel free to reach out to our support teams on social media, so we can better assist you.
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When reaching out, please reference your Google Review 101615.
Kindest Regards.
Super over priced and refused to price match. Customer service was luke warm. 1 lady at the door was super nice and helpful, but 2 men , we're not very nice and treated me like I was dumb. There is no mart cart for the disabled. I had to return what I bought and that did go smoothly.