CARRIE H
November 20, 2024
The guys we spoke to were very helpful, good customer service! 💯
Daniel M
November 18, 2024
Number one electronic store in the Rogue Valley Best Buy one of the last electronic stores remaining lots of state of the art, electronics, new technology, knowledgeable staff.
Went in to get some adapters and an sd card reader. I knew the products were available in the store because the website said they were.
Now I don’t expect everyone working there to be experts but with the frequency of different employees constantly coming up and bugging you about helping to look for something, they’ve got to tighten up the efficiency at actually finding things. Several times and employee would ask if I needed help, I’d tell them what I was looking for and we’d do the aimless walk around never finding anything.
I eventually found what I was looking for on my own. But not without 4 other people bothering me. Perhaps Best Buy with all the technology they sell, could add a location onto their website to tell customers where exactly a product is. And hey, I’m all about getting people involved and having interactions with customers to get them working. So in that case, don’t make the feature available to customers but at least give the employees a better way to find things.
Response from Best Buy
November 14, 2024
Hello Nick,
Thanks for reaching out to us and providing your feedback. Trying to find items in a Best Buy should be an easy process, so I can understand your concern. Although our app does have an option to "Find in store", it could be a little more obvious. We would love to document your experience as we are always looking to improve. To connect with a "Live Representative" you can contact us through a Social Media platform listed below and reference "Google Review #64424481". Please provide us with your full name, email address, and telephone number to complete the documentation process. Looking forward to hearing from you!
Facebook (http://Facebook.com/BestBuy)
Twitter/X (http://Twitter.com/BestBuySupport)
Instagram (http://Instagram.com/BestBuy)
Thanks,
^Aaron