Best Buy Jantzen Beach

I operate a small home-based business (for 30 years now). Three days after buying a 12 month Geek Squad Total Member subscription for $175, I called 24/7 online help to fix an email issue. The online Tech support was running "Microsoft repair" when a 2nd online tech rebooted my computer which crashed the Microsoft operating system. Unable to access internet I was forced to take it to a Best Buy store to get repaired. It took more than a week. Worse my business was not operational because I could not use my point of sale software, give estimates, or process credit cards. I lost a few thousand in business all those days. Due to incompetence of the online people and the lack of urgency at the store, I requested a full refund which is allowed up to the first 60 days if not satisfied. I asked for a higher level corporate person to call me to discuss this and ticket 355331518 was created for this purpose. This corporate person never called but rudely refunded me $27.00 and canceled the remaining 12 months of my subscription. Another ticket was created 355379360 and was "escalated" to undo what the 1st corporate person did. Once again, I was ignored and disrespected. Those online techs cost me money, time, my subscription, and anguish. And the higher level corporate people cost me the same.

If you are in need of electronics, they are ready and waiting to help you.

Clean store easy to find what we were buying

Typical Best Buy but no sales tax since it's on the Oregon side of the river. It can take a while to get help the dept. is busy