Best Buy Jantzen Beach

I bought a new “open box” laptop online and drove a distance to pick it up at this store. I had been given a $1200 credit for my almost new Mac Book Pro in exchange. When I got there they had me wipe the computer — standard procedure — and I asked to inspect the open box laptop. They wouldn’t even let me take it out of the packaging to inspect the laptop itself even though I had technically already bought it. Ironically, they spent almost 10 minutes trying to find any and all scratches on mine and after they had wiped it they claimed due to the superficial 2 millimeter scratches on one side that they would only give me 60% of what I was offered. I’ve included photos — you can judge for yourself if this is reasonable, but the main thing is I was baited into a trade in only to get an unreasonable assessment after wiping my HD. When I told them as much in a kind manner, I got an apathetic shrug. No offer to work with me or maybe throw in some other discount to make the sale work. As a business if you’re going to lose a large sale and a customer who’s spent a huge amount over something trivial like this it’s not worth it - I will likely think twice about ever doing business with Best Buy again. Maybe that’s spiteful but there are better options if you actually want customer service or someone who cares.

They had the last oculas in area, held it for me, and ran it out to my car. Class act.

This store needs to close. Employees don't care. About as unhelpful as they could be. Would rather drive 30 extra minutes to go to Gresham or Beaverton.

It truly is a shame. Best Buy complains about lost sales and poor performances. Why could that be? 1st, stop allowing people to bring their dogs into the store. No it was not a service animal. Just a mutt. 2nd, get your staff to do their job. I and another lady standing in the laptop area. I don't need much a of a computer, but I like to touch and see. I was completely left to be on my own. The other person looked like she was waiting for help. Two employees playing on a personal phone. One sitting on portable stairs, the other leaning on it. Obviously there is no general manager around. If there is, they are weak. No worries, Amazon will deliver my new laptop, the $1500.00 goes to them today. What is disappointing, Amazon doesn't take business, lazy employees and weak managers are pushing consumers there.