Richard P
November 03, 2026
No communication what so ever ai is a freaking piece of crap I will never deal with this store again
Response from Best Buy
November 04, 2026
Hello, Richard,
Thank you for taking the time to share your feedback here. We understand how important getting personalized support for your concern can be, and we would be happy to take a closer look into any issues you may be having to ensure they are documented. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 248042.
Facebook (https://bby.me/uoLiB8)
X (https://bby.me/gWgEek)
Instagram (https://bby.me/sXRVmq)
We look forward to assisting you there.
Confidential C
October 29, 2026
Employees are very personable and well educated on electronics.
Christopher J
October 28, 2026
I came in to exchange my Samsung Galaxy Watch 8 Classic for $125 store credit for a Galaxy Watch Ultra 2 and as soon as I walked in, I was directed to the mobile section where I was able to do so fast and get my new watch. They even let me sit and set it up before I left the store. Great experience!
Best Buy? More like WORST BUY! 🤬 I paid for Geek Squad Protection with accidental damage coverage, but when my camera was damaged, they denied my claim. Customer service kept sending me back and forth between Best Buy and Geek Squad, and nobody wanted to take responsibility or listen to my situation. They treat you well when taking your money, but when you actually need help, the service is completely different. It feels like all they care about is your money, not their customers. Think twice before buying from Best Buy or wasting money on their protection plans!