Best Buy Jantzen Beach

Bought online picked up in store. Box was handed to me all opened. When I mentioned it to the guy he simply said return it if its missing anything. The thing is I didnt buy an open box tv. No effort to try and tape it for me before I carried it out. Styrofoam was all crushed like things had been piled on top of it. Felt like I should have received better or a discount for getting product that was tampered with.

I am extremely upset with how Best Buy handled my “My Best Buy Total” membership renewal. I purchased my laptop about a year ago and paid for a one-year membership at that time. Instead of contacting me before renewing and asking whether I wanted to continue, Best Buy automatically charged my debit card nearly $200. The only notice I received was after the charge had already been processed — an email stating that I could request a refund after the fact. Because Best Buy labeled this as a “recurring charge,” my bank allowed the payment to go through even though it overdrew my account by almost $200. That account is the one I use to pay my rent. Now I am stuck waiting 7–10 business days for a refund while scrambling to cover money that never should have been taken in the first place. I did not knowingly authorize an automatic annual charge, and I certainly did not expect a company to help itself to nearly $200 without clear, advance consent or a meaningful warning. Telling customers “you can ask for a refund later” is not acceptable when real financial harm is caused in the meantime. This practice feels predatory and unfair, especially for customers living paycheck to paycheck. I cannot be the only person this has happened to. Best Buy needs to improve — with clearer opt-in renewal policies, stronger advance notice, and greater responsibility when charging customers’ bank accounts. This experience has completely damaged my trust in the company. I am so disgusted by the fact that I have to wait 7-10 to "get a refund," but they didn't wait 7-10 to take my rent money from me. Maybe they will call my landlord and tell them why my rent is late, or pay the late fee for my rent.

Good~~~

No matter what part of the country you find yourself, you will always find what you need at Best Buy. Always good to check store inventory if in doubt.