My husband purchased a $100 drone that was marked for sale, but when he opened the box at home, there was no drone inside—only a remote. When he returned to the store, the manager, John, refused to investigate the matter and instead immediately accused my husband of lying, stating, “My staff wouldn’t do something like that.” Instead of handling a legitimate inventory issue, he chose to dismiss the concern and treat a paying customer as dishonest. This was unprofessional, disrespectful, and not how customer issues should be handled, it's unacceptable and reflects poorly on Best Buy's (Clackamas store) management standards.
Response from Best Buy
December 23, 2025
Thanks for the feedback.
This is obviously not the type of experience that we want our customers to have. Please reach out to us on one of the social media platforms below, so we can take a closer look at this. Be sure to include your review number 93910, when you message us. We hope to hear from you.
Facebook: @BestBuy
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Instagram: @BestBuy
Joshua G
December 23, 2025
Prepare to be
Greeted at the door by security, not a friendly welcome.Kind of a I got my eyes on you type of vibe. I made a purchase and had to get something out of a case. The guy went to hand it to me. So I could take it to the register. I have a lot of tattoos and right before I grabbed it. He snatched it away and said, I'll walk it up to the counter for you.. i hate being treated like a thief.
And even if somebody comes up to ask you if you need help, it's not really a helpful vibe, it's more like a are you shopping or shoplifting.
Super helpful and friendly staff. They even answered questions I didn't know I had. Overall great experience
Lourdes B
December 21, 2025
The best place to buy electronics.