Best Buy Clackamas

Helpful and friendly service by Zane

Was looking for new laptop, Skyler helped us out and was very knowledgeable, he showed us options that fit our needs and we were able to compare different models. We left knowing we got what we were looking for and satisfied with his customer service. Great Job Skyler!

I visited this location yesterday to buy some headphones, I was looking at the beat studio pros and there were a few boxes that had been opened and we asked if there was a lower price on those ones that had just been open and on the box it said they both were in “perfect condition” so we were very happy to see a little discount not knowing that that pair and another pair that I would pick up later that day both don’t work right. The guy standing doing nothing by the security with the long hair. White guy was very rude, When I said there was a problem both times that I had been in already in one day. he told me it was a “sounds like a you problem” when it was definitely a store fault because they were trying to sell refurbished headphones that don’t work right just because they turn on and play music doesn’t mean they’re working right. and since I had already been there three times in one day, I asked if I could get a small discount on buying just a brand new pair they proceeded to say no, and started comparing it to if someone bought a microwave and they brought it back and said it didn’t work, but they (the store thinks it works fine) put it back out there for it to be sold to the next person and they bought it and said it worked perfect that made no sense, but to whom stands at the front and does nothing but means snarky comments he’s not a good worker. Also we’re trying to say it was theft but “they know it’s not case i just helped u” the hour before when i already was returning the first pair that they should not be putting back out to be sold.

today i came in and exchanged a pair of headphones for a pair of beats i was super excited because there was ones put out with a open box for $50 cheaper i put them on when i left and i noticed how they weren’t loud like my friends i had tried on earlier that day and we compared them and they weren’t the same at all i had my friend take them back for me and get me another pair and i put them on and the left ear was making a rattle noise so once again had to take another pair back and she had asked for a discount for a new pair atleast something to make this right and the guy that she had told this too when she walked in to exchange again told her “sounds like a you problem” sounds like a problem with best buy not checking to make sure returns are legit