Best Buy Clackamas

I had an excellent experience with Geek Squad at Best Buy this past weekend. I brought in my 2012 MacBook Air, which had not been turning on properly for quite some time. Even though it is an older device, the technician took the time to carefully troubleshoot the issue and successfully helped me get back into my laptop. I originally came in for a separate issue with another laptop, and the team kindly did a courtesy check on my MacBook as well. That level of care and willingness to help really stood out. Guillermo was extremely helpful and professional throughout the entire process. He kept troubleshooting, explained what he was doing, and made sure I understood my options. Not every retail visit ends on such a positive note, especially with older technology, so I truly appreciate the effort and dedication. It made a big difference. Thank you for the outstanding service. I highly recommend this Geek Squad team.

My old computer was hacked. It was an absolutely disastrous mess, so I decided to buy a new one. I went to Costco and bought one. The guy who was working in the electronics department was absolutely clueless. I've had a computer since before there were hard drives, so I chose one of three available models. I received absolutely no instructions about installing or using it. I paid for it and put it in my car. On my way home, I passed by Best Buy and decided to check it out. Et voila! Same box for $200 less. Not only that, but they installed all my programs and info from the old one and included an excellent warranty. The employees and techs couldn't be nicer and are quite knowledgeable. I returned the unopened Costco box on my way home. .

Friendly and Helpful employee was willing to check stock even though store didn't have stock.

I visited this location recently to assist my dad and another friend, both of whom needed help replacing and/or reviving their old phones. All the staff--from the greeter at the door to the tech at the Geek Squad desk---were extremely helpful and knowledgable. My friend has mobility issues and James at the Geek Squad was especially patient and kind, taking the time to make sure she was comfortable on the right kind of chair. We left with all of our issues taken care of!