Best Buy Clackamas

You should put a big sign on your store that says “We have No interest in helping you! Go Away!” Best Buy makes commercials about a product, advertises the product on their website, then you go into the store to buy the product, and the first person says they don’t know what you’re talking about, then the second person says we don’t really sell that product in the store and you need to go home and download the app and sign up for a cell phone plan and switch over your cell provider yourself. Really! Why is Best Buy paying money for advertising just to have their employees turn customers away? Is that the new business plan? Why even have a cell phone department? What you need to do is retrain everyone in the store that their number one duty is to help the customer and NOT tell the customer to go home and try and figure it all out on their own. It’s time to get back to your roots Best Buy because right now you are failing hard.

Helpful at looking items up, but so far as knowledge about their in-store products, they could use a bit more training. That said, everyone was friendly but I likely wont be back. This is due to the fact that their store is apparrently so unsafe they have a armed security officer walking through the store in full tactical gear. the last thing I want as a shopper is someone possibly trading bullets with another, because they tried to steal something. Have been a Best Buy customer for many long years both business and personal. This is simply insane to me, and leaves me wanting to fulfill personal/business needs elsewhere! 1-28-26

Helpful staff

I bought expensive products online. My first product was misdelivered, the delivery driver sent a proof picture where the package could not be seen. Best Buy did not take responsibility for a $300 product. At the same time, I had bought another product for $150. More than 10 days have passed since the deadline, and I am still waiting for my product to arrive at my house. Honestly, the online customer service is terrible. I have been talking with support for 10 days and they haven’t given me any solution. In the first case, they have evidence that my package was misdelivered; they have a proof picture showing that the package is not visible. I called the courier company and even they were able to verify that my shipment was delivered incorrectly. Still, Best Buy did not refund my money, nor have they sent me a replacement product. So far, I am completely dissatisfied with the situation. I spent too much money on products that never arrived.