Best Buy Clackamas

My last and best experiences at best buy was this last time because of a guy helped me at the mobile Are with a phone and headphones, this guy changed my view for best buy. Thank you much.

I put an order in over the phone for pick up for an iPad Pro 13 and the keyboard to go with it plus 2 more iPads with cases to go with them. I drove an hour to pick everything up and they said they didn’t receive an order from me. Come to find out they use a secondary call service that is not connected to the store. I had to go online order everything off their app. Go find something to do for an hour then come back to pick Because it was too much of a hassle for them to go just get the stuff off the shelf for me to buy right then and leave. If I didn’t need my items today, I would never have bought this order here. In the future, I will just order everything Online from Costco and have it shipped as I Don’t want to support a big box store like this that obviously doesn’t care about their customers. Hence the three star rating the store has.

I came in looking for a new TV and Anthony was incredibly helpful. He walked me through the options and helped me find the perfect fit. Great service compare to other bestbuy stores i visited.

You should put a big sign on your store that says “We have No interest in helping you! Go Away!” Best Buy makes commercials about a product, advertises the product on their website, then you go into the store to buy the product, and the first person says they don’t know what you’re talking about, then the second person says we don’t really sell that product in the store and you need to go home and download the app and sign up for a cell phone plan and switch over your cell provider yourself. Really! Why is Best Buy paying money for advertising just to have their employees turn customers away? Is that the new business plan? Why even have a cell phone department? What you need to do is retrain everyone in the store that their number one duty is to help the customer and NOT tell the customer to go home and try and figure it all out on their own. It’s time to get back to your roots Best Buy because right now you are failing hard.