Best Buy Clackamas

Too many laptops to choose from, but wife was still in fact finding mode.

TERRIBLE customer service! We purchased a TV with a protection plan from this location, and the screen was broken when we opened it up at home. We were extremely careful with the TV during transit and the damage was not from us. We attempted to exchange the TV the following day, and were denied. They implied that since there was no damage to the box, the damage was done by us when we unboxed it at home. The manager Hal and the employees were very unhelpful and condescending while speaking with us. When I brought up the protection plan, we were informed that the plan doesn’t cover this kind of damage. Hal told us that Best Buy doesn’t cover damage to TVs so they can save money. We called corporate, and they said it was against Best Buy’s policy to not accept a faulty product. However, Hal and his team still would not take the TV, or allow us an exchange. We filed a complaint to corporate, and spoke with another manager who apologized saying that they shouldn’t have denied the return, and will speak with their regional manager and Hal. Went to that store location and had no issues returning the product. We were very close to taking legal action, and had spoken with our attorneys in regard to this matter. This wasn’t about the money we spent on the TV, it was the principle of the fact they sold us a broken TV, and would not budge on helping us as a consumer. This location is 0/10, will never return here for anything. Word of advice to the manager Hal, put yourself in the customer’s shoes once in a while and be a human.

Hal Mullholland waited on me at the Clackamas Best Buys.He was so helpful, knowledgeable, and he was also generous with his time.My phone had 20 viruses and my phone just completely shut down.After 30-40 mins.he was done and my phone was healthy again.I want everyone to know that customer service is not dead at Clackamas Best Buys...⭐⭐⭐⭐⭐ Thanks again Hal M.

Difficult getting help and they’re not very familiar with what products are actually available in store.