Best Buy Clackamas

What an unmitigated disaster trying to do business with this company. It’s no wonder retail in-store buying is goin away. My story starts with the Tualatin, Oregon store. I went to purchase a TV. Sales person Will Clark was excellent. I decided on a model but needed to check a measurement at home. From home I got the measurement but needed to talk with the store personnel. Of course there is no way to connect. You either leave message or go to a virtual service agent outside the store. Went back to the store to finalize the purchase only to be told they didn’t have the model on display in stock but I could pickup the TV 30 minutes away at the Clackamas store as they had it in stock. So I agreed and made the purchase in Tualatin, and drove the 30 minutes to Clackamas store. When I got there, I went to the customer pickup desk. The TV was not yet pulled from the warehouse and I was told I would be contacted via email when I could pick it up. I explained I was told by Tualatin store it would be here and I had driven across town and was either leaving with the TV or would need a refund. That’s when the person in the front called the warehouse to check on it and was told they would find the TV and bring it up to the front. Estimated time was 10 minutes. After 20 minutes, I checked again and was told they did not have the TV I purchased and could deliver one to my house in about 10 days. I said no thanks, and as they were processing the refund, I purchased the same model through Amazon from a TV store in Arizona that could deliver it in 4 days. Now 2 days after all of this, I discover that they did not return my drivers license ID I’d used for the in store pickup. Tried to call the store to verify they had it before driving the 30 minutes to the store, but of course their system is setup to prevent anyone from being able to speak with someone at the customer pickup desk. God forbid they’d ever want you to bother them in the store in the name of customer service. Best Buy has lost forever a good customer who has purchased TV’s, phones, computers, appliances, and accessories many times over the last 20 years. Sad…with customer service valued so low, it’s no wonder people don’t care anymore and opt to buy through Amazon or other online intermediaries.

This Best Buy is okay. But when you are on line. They tell you that they have what you want. They lied because i know someone who work's there. They said they want you to come to their store even though your items not there because they think if you can't find what you want maybe you'll buy something else so that's why they tell you that. Bad business.

My husband purchased a $100 drone that was marked for sale, but when he opened the box at home, there was no drone inside—only a remote. When he returned to the store, the manager, John, refused to investigate the matter and instead immediately accused my husband of lying, stating, “My staff wouldn’t do something like that.” Instead of handling a legitimate inventory issue, he chose to dismiss the concern and treat a paying customer as dishonest. This was unprofessional, disrespectful, and not how customer issues should be handled, it's unacceptable and reflects poorly on Best Buy's (Clackamas store) management standards.

Prepare to be Greeted at the door by security, not a friendly welcome.Kind of a I got my eyes on you type of vibe. I made a purchase and had to get something out of a case. The guy went to hand it to me. So I could take it to the register. I have a lot of tattoos and right before I grabbed it. He snatched it away and said, I'll walk it up to the counter for you.. i hate being treated like a thief. And even if somebody comes up to ask you if you need help, it's not really a helpful vibe, it's more like a are you shopping or shoplifting.