Hal Mulholland recently helped me make a decision on type of device suited me best. Additionally, he answered all technology questions.
I was able to make an informed purchase and receive helpful answers to transferring info from one device to another.
Hal is a true asset to the Best Buy Staff and I hope he is recognized for his value to Best Buy!
Additionally a sales gentleman, Val, was helpful and very knowledgeable and should be recognized as well.
Came here to pick up camera film for a polaroid. I went to pick it up, as other family members were getting ready for a child birthday party. The kid working the cashier wouldn't let me pick up film, even though I have the name and phone number of who placed the order. Could have been way more friendly and helpful but instead was short, rude, and did not try to help the situation whatsoever. I understand if policies are policies but this kid was incredeible rude. This Best Buy store location was the worst customer service I've ever received at a Best Buy and I will never shop here again. That's how rude and aful the service was here. 1/5 stars. Give your money and business to a company who actually cares and provides proper, friendly customer service.
Response from Best Buy
April 02, 2026
Hello,
Thanks for taking the time to share your feedback with us. We can understand being denied the ability to pick up the order of the Polaroid film, as expected, wouldn't be welcome.
While our employees are only able to release orders to the purchaser or designated pickup person on the order, they should be still polite when explaining this. We'd be happy to ensure this is looked into further.
Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/RGVrFM), Twitter/X (https://bby.me/6iXju0), or Instagram (https://bby.me/fXK6Ex). Please also mention your "Google review #137781" in your message.
I love best buy and everyone i have engaged with in the multitude of times that i have came in here. Everything from tv’s, gaming systems, games, headphones, car stereo amps and speakers, to ipad accessories. Best buy is awesome and this location rocks!
me and some black guy didn't get any help with customer service
ended up making out with eachother and customer service still never came