Best Buy Clackamas

I was directed to Best Buy by the internet, for 2 purposes: #1: Fix/replace my iPhone 6 due to a recall - a chip loosens and must be replaced, or the phone replaced. #2: Buy a iPhone mounting device, 2' long, that fastens to a wall (or a desk) I arrived and found no bike parking; I locked my bike to a nearby sign. I found the manager (Andrew Delgado) and asked about bike parking. He said there are bike racks out of sight beside the store, or I could bring my bike inside. I asked if a sign to that effect was appropriate. He said yes, that he would have such a sign put up. If this happens in the next few days, my review will increase by at least 1 or 2 stars. The Geek Squad rep I talked to said, "We absolutely cannot help you with that iPhone 6 repair/replacement. Google should NOT have sent you here." Boo - Bad Form, Geek Squad. :( I felt like you were trying to get rid of a problem customer who wasn't going to spend money. I did *not* feel like you were trying to help me get my phone working again. Not at all. 1 star. The first Best Buy employee I asked about the iPhone-stand sent me to Cameras. I found an employee there who tried to take me back over by computers, until I said I'd been told to look in cameras. Even then he had ZERO clues about the inventory in his area, and I could probably have picked through the selection better than he did. When I went over his head for help, a wonderful POC woman manifested. She helped me the last time I was forced to use Best Buy. I wish I'd caught her name (it's a cool name) to give her proper props. She affirmed that Best Buy does does not stock the kind of iPhone stand I'm looking for, despite what the internet told me. She is why this review gets 2 stars instead of 1. She should be the manager; Andrew was definitely trying to get rid of me so that he could get back to chatting with other employees. He was *not* busy; he was socializing, and he made it clear that I was interrupting that with my stupid requests. Best Buy, look for better managers: the brilliant POC woman who values customers, for example. Get rid of Andrew; he could be a petty mid-manager somewhere else, and earn THAT place some 1-star reviews instead of Best Buy.

Tried to order ink cartridges online through app. Continues to request same information over and over. Called store spoke with Wayne(?) He hung up the phone rather than helping to place order or forwarding call to website techs. I have purchased several large ticket items from them and am on the verge of Uninstalling their UNUSABLE app from my phone and making future purchases elsewhere.

Techy ya ya .... YO!!

I totally forgot about Best Buy lol