Best Buy Cascade Station

Best Buy Cascade is the worst. Honestly one of the worst retail experiences I’ve had. I ordered an open-box smartphone from the Best Buy Cascade location that was listed as being in “Excellent” condition. Before pickup, I called to ask if my brother could pick it up for me. The employee I spoke with, Josh, immediately made things difficult and kept acting like there was nothing he could do. He kept saying he was “just an employee following orders,” but at the same time acted like he was the final decision maker. Instead of trying to help, Josh told me TWICE that I could just cancel the order. Imagine calling customer service for help and basically being told to go away. I asked to speak with a supervisor, and Josh told me someone would call me back to arrange the pickup. Nobody ever called. So today I drove 30 minutes to the store, wasting my time and gas, only to open the package and realize the phone was nowhere near what Best Buy described. It didn’t come in the original box, there was no paperwork, no wall charger, and not even the original charging cable. Calling this “Excellent” condition is completely misleading and honestly dishonest. In my opinion, this phone wasn’t even in FAIR condition based on what was missing. Customers expect an “Excellent” open-box item to at least include the basic accessories and proper packaging. The whole experience felt frustrating, unprofessional, and like nobody cared at all. Between the poor customer service, the wasted trip, and the misleading condition description, this was a complete disappointment. Definitely not coming back again.

Looks pretty but has like nothing compared to other Best Buy’s

I walked around for quite some time. And nobody bothered to help me. Everybody seemed pretty preoccupied, or was pretending to do something. I went for the demo of the Meta display glasses. The demo is good.The guys at the demo were great.But they are meta employees not best.Buy employees

Can't even call the business because the AI wouldn't tranfer me to the store. Then on my THIRD try, I spent two minutes answering the AI's pointless questions to finally get transferred to...wait for this...an outsourcing company... can't even reach the actual store. But hey, no worries, because the outsourced person i talked to gave me a new number to call, (you're so profit driven that you can't have staff at the store answer phones?). So anyways I call that number, just to get back to the AI answering service, that they had for the other three stores I called. Way to lose a longtime customer. Can't even get help with a purchase. And for a side note, that's mainly just venting, but the computer parts I was going to purchase have gone up 3-4X in price because of AI. Just a little salt on the wound 😂