Very helpful staff, thank you guys !
Worst Best Buy. Customer Service rarely available. Their open box items are kept in the back unlike other stores. Employees always swamped but also very few on the sales floor.
Response from Best Buy
July 03, 2026
Hey there.
We know how important it is to get the help, and products you need while shopping with us. If you need any help, our social media team would be happy to assist you on any of the following platforms: Facebook: @BestBuy, X: @BestBuySupport, Instagram: @BestBuy. Please mention your review #182068 in your message. Thanks.
Had an awful experience at another store and came into the Cascade store expecting a struggle as well. Thankfully, Alex, Andrew, and Brian, were all very helpful and did everything they could to make things right. Even though their store did not cause my issues. Thank you all so much!
Bought a open-box “good” TV online from here. According to BB, “good” means “May be missing non-essential parts & accessories”. When I unwrapped my TV at home, it had no stand, no remote, and no power cord. I found a sticker on the back of the panel which said it had no remote. It’s 2026, TVs don’t have buttons anymore; a remote is required. So not one, not two, but three essential parts were missing. I don’t know if this was incompetence or maliciousness, but I would avoid this store!