Employees were too pushy on getting me to buy
Response from Best Buy
October 28, 2026
Shopping in our stores should be a pleasant experience, where you are not pressured to make a purchase. We'd like to ensure this feedback gets into the right hands and is documented here at our corporate offices. Please reach out to us in a private message on Facebook (https://bby.me/LqebfV), Twitter/X (https://bby.me/JUsy3M), or Instagram (https://bby.me/hwCNdx), and mention your Google review, 244551.
Best Buy? More like WORST BUY! 🤬 I paid for Geek Squad Protection with accidental damage coverage, but when my camera was damaged, they denied my claim. Customer service kept sending me back and forth between Best Buy and Geek Squad, and nobody wanted to take responsibility or listen to my situation. They treat you well when taking your money, but when you actually need help, the service is completely different. It feels like all they care about is your money, not their customers. Think twice before buying from Best Buy or wasting money on their protection plans!
Jeremiah H
October 22, 2026
Customer service is lackluster everywhere you go. Came in, and was greeted, which is a rarity. There were a good ten employees just chilling, sure, it's almost time to go. I was told I would be helped by the sound/sound bars because I came in ready to buy some stuff. I literally went back there and waited a good 15 mins. I was passed by several employees and a few made eye contact with me. Nobody showed up, and I ended walking out. I grow tire of wasting my time and money for mediocre service. Sad.
Response from Best Buy
October 23, 2026
Hi, Jeremiah,
Thanks for reaching out and sharing your experience. We understand how concerning it is when you are not able to get assistance with your purchase. This is not the experience we wish for you to have. If you still need assistance, please reach out to us via social media. Our team would be happy to assist you on any of the following platforms.
Facebook (https://bby.me/iRj9tH)
Twitter/X (https://bby.me/vuDVRQ)
Instagram (https://bby.me/Uq8pPU)
Please mention your Google review #242102, so we can review this further with you.