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Best Buy Cascade Station
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Cascade Station
How do I check product availability at the Cascade Station Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cascade Station Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cascade Station stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cascade Station Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5451 reviews)
Sam B
January 30, 2026
2 out of 5
Went in there to buy a MacBook I saw online that had been unboxed. Totally understand that it wasn’t at the store anymore but when I asked to just buy a new one I was told there were none at the store and couldn’t even order one? I went out to my car and ordered one online instead lol.
Esateys S
January 26, 2026
5 out of 5
It took a while to get someone to help us and when they did we had such an excellent care we bought a new range and found something that wasn't even on the floor that was perfect for us.
The delivery was exact on time and perfect.
We love Best Buy!
Chelsea E
January 25, 2026
2 out of 5
Biggest and nicest best buy ive experienced! There was lots of staff hanging around and available which was really nice. They had lots of very nice large/expensive items with a good variety which was great to be able to see in stock, but they didnt have the type of SD card I needed (my only reason for coming in). Just seems weird to not have such a common and simple item in stock. Seems like a big fail for a tech store to not have at least a few options for SD cards.
FrannR96
January 25, 2026
1 out of 5
I bought expensive products online. My first product was misdelivered, the delivery driver sent a proof picture where the package could not be seen. Best Buy did not take responsibility for a $300 product. At the same time, I had bought another product for $150. More than 10 days have passed since the deadline, and I am still waiting for my product to arrive at my house. Honestly, the online customer service is terrible. I have been talking with support for 10 days and they haven’t given me any solution. In the first case, they have evidence that my package was misdelivered; they have a proof picture showing that the package is not visible. I called the courier company and even they were able to verify that my shipment was delivered incorrectly. Still, Best Buy did not refund my money, nor have they sent me a replacement product. So far, I am completely dissatisfied with the situation. I spent too much money on products that never arrived.