Best Buy Cascade Station

Don’t go on a busy day. We went to buy a TV and no one helped us for over 45 minutes until we left and bought it online and just picked it up at the store. To be clear there were nice and helpful employees but the way it seems the TV department works is there is only one employee per brand. We wanted an LG and the employee didn’t even acknowledged us. I’ve worked in customer service for over 29 years and if you are busy you should at least acknowledge the people waiting. Other than that returns are smooth when you need to. I wish I could give a better rating for the good employees but I must keep it real for other customers.

Ordered a sin kit for my phone to pick up at this location. Staff was very friendly and super easy pick up and transaction.

Limited supply of goods sales person's male and female why to pushy and can be quiet nasty at times. Why overrated in teams and are known as third party inventory. But you can find what you are looking for if you check online first go in go out is my best advice in any best buy store. Perches a $1200.00 E-bike there and was sent the wrong one. Been three months they have refused to exchange for the more expensive and higher watts motor? Just been telling me not in stock will let me know. I see there sales department like I say a hole bunch of overrated achevers with little backing after product has been bought. Same with some other products bought on line from them, l bought a bike tent received it and found that the fiberglass poles wear the wrong size the elastic that runs through them broke the first attempt I was to assemble probably will have to try to return it.

My family went to the store tonight to do some early Christmas shopping and we believe we left a hat behind. Their customer service said they could not release information about their Lost and Found without us being present. This hat is very specific and I can give the exact color and what was on it and it even has our name written on the inside of it. This would all be very easy to validate over the phone. Instead, I’ll get to waste nearly an hour of my time with three kids in tow just to find out whether or not they have a hat. Terrible service.