Best Buy Cascade Station

Best Buy shipped me another customer’s order—two of the four PS5 units I received had a red-and-white label with someone else’s name and order number on them. Despite returning all four consoles, Best Buy is refusing to refund the two units that were clearly not mine. I’ve now spent three weeks arguing with customer service, Best Buy credit card claims department, multiple hours in the store and on the phone, and still have no resolution. Doing the right thing should not cost me this much time, stress, and money. Over 20 years living in this area and has been the worst shopping experience I’ve ever had. The warehouse error was Best Buy’s, yet I’m the one paying for it. Even more screwed up, when they attempted to refund the two PS5s belonging to the other customer, both in store and at the return center, it refunded the other customer. Best Buy now claims that UPS lost one of the two PS5 consoles I returned, even though all four units were physically present at the store when I tried to turn them in. It’s frustrating to see this many errors in a single return process. Both consoles were packed in a single box and shipped to your return center with one label. Suggesting that UPS opened that box, split the units into two separate shipments, created a new label for the 2nd unit, and then lost one of them is simply unrealistic. You guys had all 4 units physically in your store when I attempted to return them locally the first time. You guys are beyond stupid. If this isn’t resolved promptly, I’ll have to escalate further than just a Google Review. Please refund the full amount for both consoles and close this matter as soon as possible. Update: They closed my account after their warehouse, online customer servicd and their brick&mortar made multiple mistakes. Being unable to ship me what I ordered and sending me another customers items that are at a lower cost than what I paid for should not come back and bite me. You have a warehouse problem. Not a customer problem. Craziest thing was they gave me 10 units of a laptop valued at roughly $899 each belonging to someone else a few weeks after the PS5 incident. I returned those btw. Well done Best Buy. Close my account after doing the right thing.

My husband ordered a new headset for me online and it was available for same day pick-up, but we decided to wait until the next day to avoid (some of the) traffic in/around Cascade Station. When we went to pick up my headset, we were in and out in less than 5 minutes. It was pleasant and so far (about a week out) my headset is performing beautifully.

Was just browsing but nice store

This was just terrible customer service. I purchased something online for pickup. They told me it wouldn't be ready until Friday starting Wednesday. When I checked they had product in the store but they refused to give it to me because it wasn't the one that I ordered. They told me each day that they would get it pulled for me and get it ready and never did until Friday. Then when Friday came I had to wait in the long line of pickups even though the register was completely empty and I could have just went and bought a new one and been out the door faster. Next time I'll just buy something online and have it shipped to my house from Amazon