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Best Buy Cascade Station
Services Offered
Geek Squad Services
Camera Experience Shop
Apple Shop
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Samsung Experience Shop- Samsung Experience Only
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Frequently Asked Questions About Best Buy Cascade Station
How do I check product availability at the Cascade Station Best Buy?
BestBuy.com will have the latest product availability information. Check back frequently, as product availability may change. Statuses such as Sold Out or Check Stores may update throughout the season. Products displayed as Sold Out, In Store Only, or Check Stores cannot be ordered by phone. Call Center agents are not able to provide guidance on inventory levels.
How do I check my order status?
Visit the Order Status page and enter the order number (from your order confirmation email), plus the last name and phone number you used to place the order. If you have an account, you can also access your orders from your Account overview after you sign in.
My local Cascade Station Best Buy store and BestBuy.com ran out of the item I want. Is there another way to get it?
Inventory is constantly updated in stores and on BestBuy.com, especially during the holiday season. Make sure to check back early, and often, in case of a restock.
I bought a gift that requires service/installation. When can I expect that to be scheduled?
We’ll always try our best to accommodate your needs when scheduling a service appointment and would be happy to reserve the most convenient, available appointment slot for you, but for time-sensitive services/installations we recommend that you schedule as far in advance as possible. For vehicle installations, you can view, schedule, check, change or reschedule appointments by visiting Geek Squad® Autotech Reservations. Please keep in mind that demand for appointments around the holidays is so high that appointment slots typically fill up quickly.
What are Best Buy Cascade Station stores’ holiday hours?
To accommodate your schedule during the holiday rush, many Best Buy stores will be open for extended holiday hours. Some stores may have different hours where required by local ordinances or landlord regulations. Mall-based Best Buy store hours may vary based on mall hours. For the most up-to-date hours, please review store hours on the Cascade Station Best Buy store web page located above. BestBuy.com is open 24 hours a day, 7 days a week, 365 days a year and offers free around-the-clock chat support.
Recent Reviews
4.1(5335 reviews)
Jason J
October 25, 2025
4 out of 5
Nice Best Buy. Had the theater section, formerly called Magnolia. These type stores are rare.
Bryan C
October 23, 2025
1 out of 5
Went in to buy a laptop today. There were probably five or six customers in the computer area. I browsed for a few minutes waiting for an associate to help me. No one approached. I finally had to take it upon myself to approach an employee who told me he wasn't able to help me but would add me to a queue and the wait time was about 10 minutes. There were several employees in the computer area but only two were "qualified" to assist the waiting customers. Both were tied up with their current customers. I waited for over 20 minutes for some assistance but no one seemed in a hurry or interested in providing assistance. The guy who queued me then told me it would be another 20 minutes before someone would be available. Meanwhile he just stands around and doesn't do anything. I told him I wasn't going to wait any longer and left the store. I sat in the parking lot and purchased a laptop from Walmart instead. The customer service here sucks. Won't be going back there to buy anything. And stores like this wonder why they end up closing their doors and going out of business.
Response from Best Buy
October 23, 2025
Hi, Bryan,
Thanks for sharing your concerns with your purchasing experience in store. We can understand that waiting for someone that would be able to support you in computers can be difficult. We woudl be glad to notate this concern further with your Portland, OR store experience. Please reach out to us on any of our social media profiles for support with review 59432. Please note that we also provide purchase options online for in store pickup, or shipping in case the computer you were looking for wasn't available at the store.
Facebook (https://bby.me/xhr01g), Twitter/X (https://bby.me/xqxd49), Instagram (https://bby.me/82uddv)
Steve M
October 23, 2025
2 out of 5
I spend thousands of dollars here every year. Usually I get decent customer service, but unfortunately today (10/23/2025) wasn't the case. I had a few quick questions for the camera department. I stood there and waited a few minutes, meanwhile another customer shows up so we're both waiting. A "customer service" person appears and goes straight to the other customer. I then politely waited while she gave the customer a complete photography class. I left after about ten minutes. Couldn't she have called somebody or something? At least let me know how long she's going to be. For now on, it's Amazon for me.
Response from Best Buy
October 23, 2025
Hi, Steve,
Thanks for taking the time to leave a review about your recent visit. We hate to hear that you were unable to get the answers to your questions. We'd like to discuss this further and provide you with information we can.
To get started, please send us a private message on Facebook (https://bby.me/tu98jg), Twitter/X (https://bby.me/vdvjjx), or Instagram (https://bby.me/0if2uf). Please mention "Google review 59418" when reaching out.
John B
October 22, 2025
1 out of 5
DO NOT BUY FROM best buy! ORDERED FOR DELIVERY TO MY PO BOX AND THEY IMMEDIATELY CANCELED IT.
Response from Best Buy
October 22, 2025
Hello,
Thank you for sharing your feedback with us. We understand having your order be cancelled unexpectedly, isn't a welcome experience. We'd be happy to review this with you if you can send a private message on one of our social media platforms, Facebook (https://bby.me/bj7ggi), Twitter/X (https://bby.me/rscupq), or Instagram (https://bby.me/5fvd8p), and refer to your "Google review #59137" in your message.