Best Buy Cascade Station

Everyone who works here is so friendly and helpful

This review is specifically for Matthew who was assisting customers in the Meta area. He provided me with exceptional help getting my Rayban Meta glasses to pair with my iPhone. He was kind and patient and very knowledgeable. It was not a simple fix but he worked on it with such confidence it set me at ease. If you need new Meta glasses he will help you get your technology synced with effortless expertise.

Best Buy Cascade is the worst. Honestly one of the worst retail experiences I’ve had. I ordered an open-box smartphone from the Best Buy Cascade location that was listed as being in “Excellent” condition. Before pickup, I called to ask if my brother could pick it up for me. The employee I spoke with, Josh, immediately made things difficult and kept acting like there was nothing he could do. He kept saying he was “just an employee following orders,” but at the same time acted like he was the final decision maker. Instead of trying to help, Josh told me TWICE that I could just cancel the order. Imagine calling customer service for help and basically being told to go away. I asked to speak with a supervisor, and Josh told me someone would call me back to arrange the pickup. Nobody ever called. So today I drove 30 minutes to the store, wasting my time and gas, only to open the package and realize the phone was nowhere near what Best Buy described. It didn’t come in the original box, there was no paperwork, no wall charger, and not even the original charging cable. Calling this “Excellent” condition is completely misleading and honestly dishonest. In my opinion, this phone wasn’t even in FAIR condition based on what was missing. Customers expect an “Excellent” open-box item to at least include the basic accessories and proper packaging. The whole experience felt frustrating, unprofessional, and like nobody cared at all. Between the poor customer service, the wasted trip, and the misleading condition description, this was a complete disappointment. Definitely not coming back again.

Looks pretty but has like nothing compared to other Best Buy’s